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The Azure Qiantang, a Luxury Collection Hotel, Hangzhou

5.0 star property
Waterfront Hangzhou hotel in Qianjiang New Town with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Azure Qiantang, a Luxury Collection Hotel, Hangzhou

Indoor pool
Exterior
Sports facility
Down duvets, in-room safe, individually decorated
Lobby

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Breakfast available
The price is AU$217
includes taxes & fees
12 Jan - 13 Jan 2025

Explore the area

Map
39 East Wangjiang Road, Shangcheng District, Hangzhou, Zhejiang, 310008
  • Qinghefang Old Street
    3 min drive
  • Quiantang River Bridge
    4 min drive
  • Phoenix Mosque
    4 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    29 min drive

Room options

View all photos for Panoramic Room, 1 King Bed

Down duvets, in-room safe, individually decorated

Panoramic Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Pillow menu
  • 85 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, River View

Down duvets, in-room safe, individually decorated

Presidential Suite, 2 Bedrooms, River View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Pillow menu
  • 240 sq m
  • River view
  • Sleeps 5
  • 2 Double Beds

View all photos for Panoramic Suite, 1 Bedroom

Down duvets, in-room safe, individually decorated

Panoramic Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Pillow menu
  • 128 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, River View

Down duvets, in-room safe, individually decorated

Presidential Suite, 2 Bedrooms, River View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Pillow menu
  • 322 sq m
  • River view
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Down duvets, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Pillow menu
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, River View

Down duvets, in-room safe, individually decorated

Premier Room, 1 King Bed, River View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Pillow menu
  • 70 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, River View

Down duvets, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds, River View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Pillow menu
  • 70 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premier Room, 2 Queen Beds, River View

Down duvets, in-room safe, individually decorated

Premier Room, 2 Queen Beds, River View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Pillow menu
  • 70 sq m
  • River view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom

Down duvets, in-room safe, individually decorated

Junior Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Pillow menu
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 Bedroom, River View

Down duvets, in-room safe, individually decorated

Junior Suite, 1 Bedroom, River View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LED TV
Pillow menu
  • 80 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Canopy by Hilton Hangzhou West Lake

Parking included
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (61)
The price is AU$179
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Canopy by Hilton Hangzhou West Lake

About the area

Hangzhou

A luxury stay in Hangzhou awaits you at The Azure Qiantang, a Luxury Collection Hotel, Hangzhou. You'll be 3.3 km (2 mi) from Museum of Traditional Chinese Medicine and 3.4 km (2.1 mi) from Hu Xueyan Former Residence. Highlights at this hotel include 2 restaurants, an indoor swimming pool and a 24-hour gym. .The restaurant, Panorama Signature, serves international cuisine and is open for breakfast, lunch and dinner. Lobby Lounge is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the gym and sauna. 10742 square feet (998 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find a snack bar/deli, coffee/tea in a common area and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of limited parking. .With a stay at this 5-property class Qianjiang New Town hotel, you'll be 6.1 km (3.8 mi) from West Lake.

What's nearby

  • West Lake - 6 min drive
  • Hangzhou Olympic Sports Center - 6 min drive
  • Hangzhou China Silk Town - 7 min drive
  • Wulin Square - 7 min drive
  • Hangzhou Tower Shopping Mall - 8 min drive

Getting around

  • Hangzhou Station - 5 min drive
  • Jinjiang Station - 14 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 29 min drive

Restaurants

  • ‪麦当劳 - ‬2 min drive
  • ‪食其家 - ‬20 min walk
  • ‪星巴克 - ‬2 min drive
  • ‪外婆家 - ‬2 min drive
  • ‪旺角一号 - ‬2 min drive

About this property

The Azure Qiantang, a Luxury Collection Hotel, Hangzhou

Waterfront Hangzhou hotel in Qianjiang New Town with 2 restaurants
The Azure Qiantang, a Luxury Collection Hotel, Hangzhou offers its guests an indoor pool, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 10742 square feet (998 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury The Azure Qiantang, a Luxury Collection Hotel, Hangzhou.

This 5-star Hangzhou hotel is smoke free.

  • 205 guestrooms or units
  • 24 levels
  • 2 dining venues
  • Conference rooms
  • 10742 sq ft of conference space
  • 998 sq. m of conference space
  • Built in 2014
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
The Azure Qiantang, a Luxury Collection Hotel, Hangzhou offers 205 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and laptop-compatible safes. This individually decorated and furnished accommodation has separate sitting areas. Beds feature down duvets. A pillow menu is available. 46-inch LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 210 for adults and CNY 105 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lan Ting
  • Lobby Lounge
  • Panorama Signature

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10,742 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LED TV with premium satellite channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Customers may be requested by the property to provide documentation of a complete health declaration.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Azure Qiantang, a Luxury Collection Hotel, Hangzhou

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 408.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 210 for adults and from CNY 105 for children
  • Rollaway bed fee: CNY 408.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • One child aged 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Azure Qiantang Luxury Collection Hotel Hangzhou
Azure Qiantang Luxury Collection Hotel
Azure Qiantang Luxury Collection Hangzhou
Azure Qiantang Luxury Collection Hotel Hangzhou
Azure Qiantang Luxury Collection Hotel
Azure Qiantang Luxury Collection Hangzhou
Azure Qiantang Luxury Collection
The Azure Qiantang, a Luxury Collection Hotel, Hangzhou Hotel
The Azure Qiantang, a Luxury Collection Hotel, Hangzhou Hangzhou
Hotel The Azure Qiantang, a Luxury Collection Hotel, Hangzhou
The Azure Qiantang, a Luxury Collection Hotel, Hangzhou Hangzhou
The Azure Qiantang a Luxury Collection Hotel Hangzhou
Azure Qiantang Collection

Frequently asked questions

What is the cancellation policy at The Azure Qiantang, a Luxury Collection Hotel, Hangzhou?

The Azure Qiantang, a Luxury Collection Hotel, Hangzhou offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Azure Qiantang, a Luxury Collection Hotel, Hangzhou?

As of 23 Dec 2024, prices found for a 1-night stay for 2 adults at The Azure Qiantang, a Luxury Collection Hotel, Hangzhou on 12 Jan 2025 start from AU$217.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Azure Qiantang, a Luxury Collection Hotel, Hangzhou?

Onsite parking is limited.

Does The Azure Qiantang, a Luxury Collection Hotel, Hangzhou have a pool?

The Azure Qiantang, a Luxury Collection Hotel, Hangzhou has an indoor pool.

What luxury perks are available at The Azure Qiantang, a Luxury Collection Hotel, Hangzhou?

The Azure Qiantang, a Luxury Collection Hotel, Hangzhou features an indoor pool, a steam room and 2 restaurants.

What makes The Azure Qiantang, a Luxury Collection Hotel, Hangzhou a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at The Azure Qiantang, a Luxury Collection Hotel, Hangzhou.

Is The Azure Qiantang, a Luxury Collection Hotel, Hangzhou family-friendly?

You bet! With amenities such as children's meals, laundry facilities and an indoor pool, it's no surprise that The Azure Qiantang, a Luxury Collection Hotel, Hangzhou is a hit with families.

Does The Azure Qiantang, a Luxury Collection Hotel, Hangzhou serve breakfast?

You bet, buffet brekkie is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Azure Qiantang, a Luxury Collection Hotel, Hangzhou?

No, The Azure Qiantang, a Luxury Collection Hotel, Hangzhou does not offer an airport shuttle service.

Is there a bar or restaurant at The Azure Qiantang, a Luxury Collection Hotel, Hangzhou?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Azure Qiantang, a Luxury Collection Hotel, Hangzhou?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at The Azure Qiantang, a Luxury Collection Hotel, Hangzhou?

No, pets and service animals are not allowed.

The Azure Qiantang, a Luxury Collection Hotel, Hangzhou Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 48 out of 64 reviews" "
Rating 8 - Good. 11 out of 64 reviews" "
Rating 6 - Okay. 5 out of 64 reviews" "
Rating 4 - Poor. 0 out of 64 reviews" "
Rating 2 - Terrible. 0 out of 64 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lee, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, well managed. Staffs are professional, courteous. Rooms are clean, spacious, quiet with absolutely beautiful view of the river. Will stay here again in the future visit of Hangzhou.
Stayed 8 nights in May 2024

10/10 Excellent

li

Stayed 2 nights in Jun 2024

10/10 Excellent

Chengfu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was big and very clean. The staff were friendly and helpful. Breakfast had a lot of variety to choose from, but the buffet dinner was a little disappointing; the food was not so fresh.
Stayed 3 nights in May 2024

10/10 Excellent

Wing Fai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Lan, Shanghai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Huge huge huge room. Very good buffet dinner and breakfast with nice view on the 22nd floor. Recommend for business trips or just a family weekend getaway. Would stay here again if come back to Hangzhou.
Stayed 1 night in Oct 2019

10/10 Excellent

Josey, Kuwait

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All good ,only had some trouble with AC.the Ambience of rooms are good.The junior suite though is not very different from deluxe room in size
Stayed 5 nights in Oct 2019

8/10 Good

Guy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Possibly the finest hotel I have ever stayed at.. service quality views!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Lovely n
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property perfectly complemented by flawless service!
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t have for a better property. I always stay in 5 star but this one stood out as one of the best.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly and very helpful with recommendations. The only improvement would be the quality of the breakfast.
Stayed 3 nights in Jul 2019

10/10 Excellent

Mai Khanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply wonderful and cannot speak more highly of the place. Excellent service and beautiful rooms. Lunch buffet if staying at the hotel is very good value and wonderful standard.
Stayed 2 nights in Dec 2018

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The buffet was delicious. High quality and rich choose.
Stayed 3 nights in Dec 2018

10/10 Excellent

Pam, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Jun, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for sight seeing stay at HangZhou
Really concerned about smoking at the hotel. It turned out to be no issue. Deluxe room with two queen beds are spacious and clean. Hotel staff are friendly and helped to get taxi for us. Overall very positive experience.
Stayed 2 nights in Jun 2018

10/10 Excellent

CSL, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay at Azzure hotel
We stayed for 4 days and the stay was fantastic. The room was very spacious. In fact the vacant space in the room was the size of the room at the hotel we stayed at Shanghai. Value for money. My Son started getting fever in the night and the hotel organised to send a staff to procure some medicines from outside at around 1am. The hotel is at a very convenient location not very far from various place of interest. I would give the hotel 5 on 5 rating and would definitely stay in this group hotel where ever I travel. Keep up the hospitality always. :)
Stayed 4 nights in Dec 2017

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel.
Stayed 2 nights in Oct 2017

10/10 Excellent

Ben, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest hotel I have ever stayed in
The hotel itself is extremely modern and the interior design is on point. Our room was spacious and had everything you could possibly want. Its not in the centre of town but it is a nice location by the river. The staff were amazingly helpful and friendly, the concierge even topped up the credit on my phone
Stayed 2 nights in Oct 2017

10/10 Excellent

JP, Shenzhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel and Hospitality
Aside from the free upgrade to the Pure Room, the staff were tremendously helpful. We thought we lost a pair of expensive sunglasses on a cab which the hotel staff had called for us. The hotel staff later went out of their way to track down the cab and find the sunglasses.
Stayed 2 nights in Oct 2017

6/10 Okay

Family, Southern California

Liked: Staff & service, property conditions & facilities
Non-smoking room had smell of smoke
This review would have been five stars were it not for the following experience. Our initially assigned non-smoking room had the smell of smoke. After we informed the hotel staff, it took some negotiation to change to a different room. In the end, hotel manager was helpful and courteous. If we dealt with lower level employees, this probably would not have happened. This is too great a risk to ignore. Hotel needs to enforce its policy for non-smoking rooms (they do have smoking rooms). If they want to cater to rule-violatig smoking guests by not penalizing those who smoke in non-smoking rooms, hotel would need to bear all cost of such behavior instead of having rule-abiding non-smoking guests to bear the consequence. Otherwise, our stay was pleasant. Room has a nice view. Nice breakfast, competent staff (e.g. to help with calling a taxi etc.). Hotel is next to a lot of construction, and is quite a walk to any nearby restaurant / shopping.
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and Service
The staff is very helpful and can speak good english compared to other hotels.