Sheraton Hanoi West

Family-friendly Hanoi hotel in Mỹ Đình with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Hanoi West

Breakfast, lunch, dinner served; international cuisine, garden views
Exterior
Breakfast, lunch, dinner served; international cuisine, garden views
Premium Suite, 1 Bedroom, Non Smoking, City View
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
The price is AU$214
includes taxes & fees
13 Dec - 14 Dec

Explore the area

Map
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi, 10000
  • Viettel Complex
    1 min walk
  • Hanoi Indoor Games Gymnasium
    7 min walk
  • My Dinh National Stadium
    14 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    43 min drive

Room options

Deluxe Room, 2 Single Beds, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Suite, 1 Bedroom, Non Smoking, City View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Washing machine
Hypo-allergenic bedding
  • City view
  • Sleeps 5
  • 2 Double Beds

Club Studio, 1 King Bed with Sofa bed, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Dining table
LCD TV
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Premium Suite, 1 Bedroom, Non Smoking, City View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Premier Room, 1 King Bed with Sofa bed, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Apartment, 3 Bedrooms, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Washing machine
Hypo-allergenic bedding
  • City view
  • Sleeps 6
  • 3 Double Beds

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Club Room, 2 Single Beds, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Premier Room, 2 Single Beds, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Club Room, 1 King Bed with Sofa bed, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About the area

Hanoi

A family-friendly stay in Hanoi awaits you at Sheraton Hanoi West. Within a 30-minute stroll, you'll find My Dinh National Stadium and The Garden Shopping Center. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, Market Café, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Sky Bar is the hotel's own rooftop bar. Enjoy the 24-hour gym, sauna, kids' swimming pool and pool loungers. 4499 square feet (418 square metres) of event facilities include 10 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:00 AM and 10 AM. There's also the convenience of free self parking. .With a stay at this Mỹ Đình hotel, you'll be 3.3 km (2.1 mi) from Hanoi Museum and 3.7 km (2.3 mi) from Vietnam National Convention Center.

What's nearby

  • My Dinh National Stadium - 14 min walk - 1.2 km
  • Keangnam Landmark Tower 72 - 4 min drive - 3.6 km
  • Vietnam National Convention Center - 6 min drive - 5.0 km
  • West Lake - 8 min drive - 7.5 km
  • Hoan Kiem Lake - 11 min drive - 10.8 km

Getting around

  • Ga Thuong Tin Station - 21 min drive
  • Ga Hà Đông Station - 30 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 43 min drive

Restaurants

  • ‪Lackah - ‬2 min walk
  • ‪Home - ‬4 min walk
  • ‪Highlands Coffee - ‬2 min walk
  • ‪Market Cafe - ‬1 min walk
  • ‪Lotus coffee - ‬1 min walk

About this property

Sheraton Hanoi West

Family-friendly Hanoi hotel in Mỹ Đình with a full-service spa
Sheraton Hanoi West offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and 10 meeting rooms are available. Event space at this hotel measures 4499 square feet (418 square metres) and includes a conference centre. A children's pool, a sauna, and a library are also featured at the family-friendly Sheraton Hanoi West. Free self parking is available. A complete renovation of Sheraton Hanoi West was completed in October 2020.

Smoking is allowed in designated areas at this Hanoi hotel.

  • 520 guestrooms or units
  • 25 levels
  • 2 buildings
  • 4499 sq ft of conference space
  • 418 sq. m of conference space
  • Built in 2010
  • Deli
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sheraton Hanoi West offers 520 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower, dressing gowns, slippers and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 5 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10 AM for a fee: USD 21.50 to 22 for adults and USD 10.50 to 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Lounge
  • Market Café
  • Sky Bar

Family friendly

  • Children's pool
  • Free cot
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Conference centre (4,499 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 25 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Vegetarian breakfast available

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Hanoi West

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 26.2 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 21.5 to 22 for adults and USD 10.5 to 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 9:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 26.2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, Carte Blanche, Eurocard, Barclaycard, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hanoi West
Crowne Plaza Hotel Hanoi West
Crowne Plaza West Hanoi
Crowne Plaza West Hanoi Hotel Hanoi
Crowne Plaza West Hanoi Hotel
Crowne Plaza West Hanoi
Hyatt Regency West Hanoi
Sheraton Hanoi West Hotel
Sheraton Hanoi West Hanoi
Sheraton Hanoi West Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Sheraton Hanoi West?

Sheraton Hanoi West offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Hanoi West?

As of 20 Nov 2024, prices found for a 1-night stay for 2 adults at Sheraton Hanoi West on 13 Dec 2024 start from AU$214.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Hanoi West?

Yep, Sheraton Hanoi West has a free self car park.

Is there a spa on site at Sheraton Hanoi West?

Yep, there is an onsite spa at Sheraton Hanoi West. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Sheraton Hanoi West have a pool?

Sheraton Hanoi West has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Sheraton Hanoi West?

Sheraton Hanoi West features a full-service spa, a 24-hour health club and an outdoor pool.

Is Sheraton Hanoi West family-friendly?

You bet! With amenities such as a children's pool and free supervised childcare, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Sheraton Hanoi West is a hit with families.

Does Sheraton Hanoi West serve breakfast?

Sure does, buffet brekkie is available daily between 6:00 AM and 10 AM.

Is there a free airport shuttle available at Sheraton Hanoi West?

No, Sheraton Hanoi West does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Hanoi West?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Hanoi West?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sheraton Hanoi West?

No, pets and service animals are not allowed.

Sheraton Hanoi West Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 121 out of 219 reviews" "
Rating 8 - Good. 72 out of 219 reviews" "
Rating 6 - Okay. 19 out of 219 reviews" "
Rating 4 - Poor. 4 out of 219 reviews" "
Rating 2 - Terrible. 3 out of 219 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarapee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Anh

Stayed 1 night in Feb 2024

10/10 Excellent

Raju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s quite and there’s was lot of food options .Especially the breakfast was good.
Stayed 1 night in Jan 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities
Good property but far away from town centre, quite an inconvenience to get to and fro

10/10 Excellent

Mohan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Eiko

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 3 nights in Nov 2023

10/10 Excellent

Shawnta

Liked: Staff & service, amenities, property conditions & facilities
Staff was incredibly knowledgeable
Stayed 1 night in Nov 2023

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, good service and spa. Fitness center was also nice but the treadmills wernt working great.
Stayed 4 nights in Nov 2023

10/10 Excellent

Armine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room with a kitchen and a living room. It was like a residential apartment with ALL the facilities - a microwave, washing machine, electric stove, refrigerator, pots and pans, you name it.
Stayed 5 nights in Nov 2023

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Gud
Stayed 1 night in Oct 2023

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Sammy

Business traveller
Liked: Staff & service
I arrived early in the morning before the check in time and the staff allowed me to use the shower to freshen up before my business meeting. Made a huge difference.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert, Bellingham

Liked: Cleanliness
Z
Stayed 1 night in Jul 2023

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with great staff and the visit was too short. Really excellent breakfast. Will definitely stay again.
Stayed 1 night in Jun 2023

10/10 Excellent

Nai

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2023

8/10 Good

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were. Limited it felt in the dinning area and bar. Overall the service was very pleasant.
Stayed 2 nights in Apr 2023

10/10 Excellent

Ritesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was a cemetery which i could see from my room But a very comfortable and satisfactory place Experia did not book my breakfast
Stayed 3 nights in Mar 2023

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Nice hotel with friendly staff
Stayed 4 nights in Mar 2023

10/10 Excellent

DIEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff are always polite.
Stayed 4 nights in Feb 2023

8/10 Good

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel.
Hotel is relatively new but a bit far from any malls. However transport is easy to arrange.
Stayed 5 nights in Sep 2022

10/10 Excellent

Hanh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and helpful.
Stayed 4 nights in Sep 2022

10/10 Excellent

Le thi thanh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended. Hotel is clean n beautiful
Stayed 1 night in Jun 2022

8/10 Good

GG

Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2019