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Lotte The Residence

4.0 star property
Aparthotel with a full-service spa, near West Lake

Photo gallery for Lotte The Residence

Outdoor pool, pool loungers
Reception
Interior
Interior
2 Bedroom Apartment

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Washer
  • Breakfast available
  • Pool
  • Spa
  • Room service
The current price is AU$266
includes taxes & fees
4 Apr - 5 Apr

Explore the area

Map
54 Lieu Giai, Ba Dinh, Hanoi
  • Lotte Center Hanoi
    ‪1 min walk‬
  • West Lake
    ‪20 min walk‬
  • Hoan Kiem Lake
    ‪6 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪31 min drive‬

Room options

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment

2 Bedroom Apartment

Highlights

Air conditioning
Kitchenette
Fridge
LCD TV
Washer/dryer
Blackout curtains
2 bedrooms
Hairdryer
  • 90.0 sq m
  • 2 bedrooms
  • 2 bathrooms
  • River view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Apartment, 3 Bedrooms

Fridge, microwave, oven, stovetop

Apartment, 3 Bedrooms

Highlights

Separate dining area
Air conditioning
Kitchenette
Fridge
LCD TV
Washer/dryer
Blackout curtains
3 bedrooms
  • 136 sq m
  • 3 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Single Bed

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment

1 Bedroom Apartment

Highlights

Air conditioning
Kitchenette
Fridge
LCD TV
Washer/dryer
Blackout curtains
Separate bedroom
Bathrobes
  • 64 sq m
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 3
  • 1 Queen Bed

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About the area

Hanoi

At Lotte The Residence you'll be within steps of Embassy of the Republic of Korea and Lotte Center Hanoi. Highlights at this aparthotel include a full-service spa, a restaurant and an outdoor swimming pool. .You can enjoy an LCD TV with cable channels, and each apartment features a washer/dryer, free WiFi and a rice cooker. A kitchenette comes equipped with a fridge, a microwave and a stovetop, and 24-hour room service is also available. Nice touches to enhance your stay include a rainfall showerhead, bathrobes and slippers. Free newspapers, free bottled water and a safe are also available. .A pampering day can include massages along with access to the sauna. For a drink, you can stop by the aparthotel's own lounge bar. Enjoy the gym, sauna, kids' swimming pool and pool loungers. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning full breakfast is served between 6 AM and 10:00 AM. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 4-property class Ba Dinh aparthotel include Hoan Kiem Lake and West Lake.
View more Aparthotels in HanoiOpens in a new window

Getting around

  • Hanoi Railway Station - 12 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 31 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Delica-Hans - ‬1 min walk
  • ‪Pizza 4Ps Lotte Hanoi - ‬1 min walk
  • ‪Top of Hanoi - ‬1 min walk
  • ‪Shogun - ‬1 min walk

About this property

Lotte The Residence

Aparthotel with a full-service spa, near West Lake
Lotte The Residence offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness centre, and a library are also featured at the business-friendly Lotte The Residence. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Hanoi aparthotel.

  • 1 building
  • 258 guestrooms or units
  • 65 levels
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Library
  • Garden
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Lotte The Residence offers 258 air-conditioned accommodations with washers/dryers and a safe. LCD televisions come with cable channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Hanoi aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and rice cookers. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Languages

English, Korean, Vietnamese

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  • Hot tub
  • Spa
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4.7 out of 5, Exceptional, 1,124 reviews
The price is AU$178
includes taxes & fees
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Property amenities

Pool/Spa

  • Full-service spa
  • Hot tub
  • Massage
  • Outdoor pool
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Free valet parking on site

Family friendly

  • Children's pool
  • Playground

Kitchenette

  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Oven
  • Refrigerator
  • Rice cooker

Dining

  • Daily full breakfast available 6 AM to 10:00 AM for a fee: VND 450,000 per person
  • 24-hour room service
  • A bar/lounge
  • A restaurant

Bedrooms

  • Rollaway/extra bed: VND 1,167,500 per day

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Library

Outdoor areas

  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Free daily newspapers
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk

Location highlights

  • In a business district
  • In an entertainment district

Things to do

  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 1 building
  • 258 units
  • 65 floors
  • Garden

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 1167500.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately VND 450000 per person
  • Rollaway bed fee: VND 1167500.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned. At check-in, guests must provide a record of full COVID-19 vaccination.

Property is also known as

Lotte Residence Aparthotel Hanoi
Lotte Residence Aparthotel
Lotte Residence Hanoi
Lotte Residence
Lotte The Residence Hanoi
Lotte The Residence Aparthotel
Lotte The Residence Aparthotel Hanoi

Frequently asked questions

What is the cancellation policy at Lotte The Residence?

Lotte The Residence offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lotte The Residence?

As of 29 Mar 2025, prices found for a 1-night stay for 2 adults at Lotte The Residence on 4 Apr 2025 start from AU$266.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Lotte The Residence?

Yep, Lotte The Residence has a free self car park and free valet parking.

Is there a spa on site at Lotte The Residence?

Yep, there is an onsite spa at Lotte The Residence. It has a hot tub, a steam room and a sauna. You'll enjoy services like massages.

Does Lotte The Residence have a pool?

Lotte The Residence has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Lotte The Residence a romantic place to stay?

A hot tub and a lounge bar, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Lotte The Residence.

Does Lotte The Residence serve breakfast?

Yeah, full brekkie is on offer daily from 6 AM to 10:00 AM.

Is there a free airport shuttle available at Lotte The Residence?

No, Lotte The Residence does not offer an airport shuttle service.

Is there a bar or restaurant at Lotte The Residence?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Lotte The Residence?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Lotte The Residence?

No, pets are not allowed.

Lotte The Residence Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 103 out of 133 reviews
Rating 8 - Good. 25 out of 133 reviews
Rating 6 - Okay. 3 out of 133 reviews
Rating 4 - Poor. 1 out of 133 reviews
Rating 2 - Terrible. 1 out of 133 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Hiu Fai

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Hiu Fai

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great space, amazingly helpful staff, easy access to grocery and food. My number 1 choice in Hanoi!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Wee Keong, Singapore

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Lots to do around and within
Stayed 3 nights in Mar 2024

10/10 Excellent

Hiu Fai

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property at reasonable price. Extremely friendly and helpful staff members!!! This is the place I’d stay when I visit Hanoi.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tai sup

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Hiu Fai

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Love the space in the residence! Staff is very friendly. It is my number one choice for Hanoi!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Luis

Stayed 1 night in Jan 2024

10/10 Excellent

Fasel

Liked: Room comfort
Excellent rooms,
Great space, breakfast and service excellent
Stayed 3 nights in Dec 2023

10/10 Excellent

Wendy, County of Grande Prairie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a 2 bedroom apartment which was amazing. It had a kitchen, washer/dryer, beautiful bedrooms and SO much storage space. The Lotte mart was convenient. I love the showcase coffee shop inside the entrance. The hotel is full of beautiful areas to explore. The gym/sauna/spa pool were wonderful!
Stayed 2 nights in Oct 2023

8/10 Good

Carolyn

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Hiu Fai

Liked: Cleanliness, property conditions & facilities
With a price lower than the hotel, I got a full apartment with a fully functional kitchen plus washer dryer, and an amazing view!! I’ve been recommending this residence to my friends! This is my choice when I visit Hanoi next time!
Stayed 7 nights in Sep 2023

8/10 Good

Roger

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
English Language is still limited but they got the job done. Room was good.
Stayed 3 nights in Jul 2023

10/10 Excellent

Wee Keong, Singapore

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very central and convenient with lots of eateries nearby hotel. Within the hotel, there’s a huge Lotte supermarket with lots of Korean and Vietnamese stuff to buy. Quite a number of cafes nearby and even a Starbucks at the first level of the hotel.
Stayed 1 night in Apr 2023

10/10 Excellent

Peng Guan

Business traveller
Liked: Cleanliness, room comfort
Will choose again if prices does not increase.
Very clean, good helpful staff, good location but due to the central location. The traffic is bad especially during peak periods.
Stayed 4 nights in Apr 2023

10/10 Excellent

KEN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very clean and the property has a washer/dry. A plus for traveler with multi destination. grocery store locate inside the building.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ranson

Business traveller
Liked: Cleanliness, room comfort
Great Urban View
Spacious rooms and great views. Hotel is very convenient for shopping and general sightseeing.
Stayed 5 nights in Feb 2023

10/10 Excellent

Danny

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Soomvi

Stayed 12 nights in Oct 2022

10/10 Excellent

ChinChye, Singapore

Stayed 2 nights in Sep 2022

10/10 Excellent

wacharee

Liked: Cleanliness, room comfort
So happy we picked this place…
Was an incredibly find. The property sits atop of a mall and market. The staff was amazing - Ding at first floor lobby was super nice and helpful. Having a washer and dryer for our 11 nights stay was a plus.
Stayed 10 nights in May 2022

10/10 Excellent

Minh Du

Liked: Cleanliness, room comfort
很好的地方
很棒的位置，設備還不錯，早餐種類很多。滿意。以後到河內還會再住這裡
Stayed 2 nights in Jul 2020

10/10 Excellent

jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing trip
Great trip and travel.
Stayed 1 night in Dec 2019

10/10 Excellent

jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
great location, great service
Stayed 1 night in Dec 2019

10/10 Excellent

jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing time
Lotte is a great place to stay. Large room with great services.
Stayed 1 night in Dec 2019