2/10 Terrible
John
6 Oct 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Zero storage.
This is the only hotel I have ever stayed in, anywhere in the world, of any class of hotel, that has no drawers or storage shelves in the whole room, nor space to storage an open suitcase on the floor. It was necessary therefore to store clothes on the windowsill and hang coats and dresses from the shower screen as there was no where to store clothes. As we were staying for 3 nights and attending a wedding this was particularly annoying.
After complaining we were told “ if you don’t want the room we can refund you and you can go elsewhere!!!” I have heard such poor and disgusting customer service. As we had arrangements made and were in an unfamiliar city this was a totally impractical solution. (We we could have upgraded at £70 / night!)
This is the Crown Plaza, not the the inn at Bethlehem - I don’t expect to be thrown out on the street, without a room because I criticise the size of a room!
These room are totally not fit for purpose, as a standard double - they should be marketed as small rooms or it should be explained that they have zero storage and are only suitable for people without luggage!
John
Stayed 3 nights in Oct 2024