Ratings based on 71 Verified Reviews

Real reviews from guests who’ve stayed
4.7 out of 5
100% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 19 Aug. 2024 on Expedia
Good location in the new town, close to the bridge to get to the old town, without the crowds of tourists. Looks out onto square with outdoor cafes. Staff friendly and helpful.
Comment from Hotel Management
20 Aug. 2024 by Team Rafaela Hotel, Hotel Management
Dear Jonathan, Thank you for your stay and your great review! We are looking forward to see you again.
5 out of 5
by A verified traveller

Posted 13 Jul. 2024 on Expedia
Nice stuff
Comment from Hotel Management
4 Aug. 2024 by Team Rafaela Hotel, Hotel Management
Dear Nahid, Thank you for your stay and your great review. It was a pleasure to have you as our guest. Kinds regards
5 out of 5
by A verified traveller

Great new hotel

Posted 13 Jun. 2024 on Hotels
We booked this hotel while traveling Germany; it was close to downtown. The hotel is nice, the area is nice and lots of options, and only a 20 min walk to the bridge. We ended up with the handicapped room. Growing up with a handicapped mother this was one of the best handicapped bathrooms I had ever seen.
Comment from Hotel Management
13 Jun. 2024 by Team Rafaela Hotel, Hotel Management
Dear Sean, Thank you for your stay and your great review. It was a pleasure to have you as our guests. Kinds regards
5 out of 5
by A verified traveller

My favorite place to stay in Heidelberg.

Posted 12 Jun. 2024 on Hotels
Always quiet, clean and comfortable, with a good breakfast, friendly staff, and a convenient location.
Comment from Hotel Management
12 Jun. 2024 by Team Rafaela Hotel, Hotel Management
Dear Barton. Thank you for your stay and your great feedback! We are looking forward to see you again.
5 out of 5
by A verified traveller

Lovely quiet small hotel

Posted 7 Mar. 2024 on Hotels
Excellent, small quiet hotel very conveniently located outside the old town but close eneough to walk there, and with normal neighborhood serving stores nearby. Good breakfast selection from a small but full buffet
Comment from Hotel Management
8 Mar. 2024 by Team Rafaela Hotel, Hotel Management
Dear Guest, Thank you for your stay and your great review. It was a pleasure to have you as our guest. Kinds regards
5 out of 5
by A verified traveller

Posted 23 Oct. 2023 on Expedia
Comment from Hotel Management
24 Oct. 2023 by Team Rafaela Hotel, Hotel Management
Dear Steven, Thank you for your stay and your great review. It was a pleasure to have you as our guest. Kinds regards
5 out of 5
by A verified traveller

Posted 8 Oct. 2023 on Expedia
Nice location. Friendly staff. Charming area of town.
Comment from Hotel Management
24 Oct. 2023 by Team Rafaela Hotel, Hotel Management
Dear Samuel. Thank you for your stay and your great feedback! We are looking forward to see you again.
2 out of 5
by A verified traveller

Posted 5 Oct. 2023 on Hotels
Comment from Hotel Management
7 Oct. 2023 by Team Rafaela Hotel, Hotel Management
Dear Guest,We are sorry that you had a bad experience. You stayed in a handicapped accessible room. Unfortunately, we don't know exactly what you didn't like.
5 out of 5
by A verified traveller

Posted 17 Sep. 2023 on Hotels
Comment from Hotel Management
18 Sep. 2023 by Team Rafaela Hotel, Hotel Management
Vielen Dank für Ihren Besuch und Ihr tolles Feedback. Wir freuen uns auf ein Wiedersehen!
5 out of 5
by A verified traveller

Posted 14 Jul. 2023 on Expedia
The hotel and staff were excellent. Major plus is this hotel is only 4 years old and has A/C in its rooms. It is a little bit of a walk to the old city of Heidelberg a little over a mile but if you walk along the river it is nice. Their is not parking so you will need to park in the parking garage which is about a 10 minute walk. Overall this hotel was a very nice stay.
Comment from Hotel Management
15 Jul. 2023 by Team Rafaela Hotel, Hotel Management
Dear Fred, Thank you for your stay and your great review. It was a pleasure to have you as our guests. Kinds regards