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SureStay Hotel by Best Western Helen Downtown

2.5 star property
Hotel with free breakfast, near Helen Tubing & Helen Water Park

Photo gallery for SureStay Hotel by Best Western Helen Downtown

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave
Lobby
Exterior
Reception
Indoor pool, a heated pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning
The current price is AU$174
includes taxes & fees
21 Apr - 22 Apr

Explore the area

Map
8396 S Main St, Helen, GA, 30545
  • Helen Festhalle
    ‪5 min walk‬
  • Charlemagne's Kingdom
    ‪8 min walk‬
  • Helen Tubing & Helen Water Park
    ‪16 min walk‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

Highlights

Fireplace
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Hydromassage showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Shower/bath combination
Hairdryer
Private bathroom
Hydromassage showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Hydromassage showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Hydromassage showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Shower/bath combination
Hairdryer
Private bathroom
Hydromassage showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Hydromassage showerhead
Jetted bath
  • Sleeps 2
  • 1 King Bed

About the area

Helen

At SureStay Hotel by Best Western Helen Downtown you'll be within just a 10-minute stroll of Helen Festhalle and Helen Arts & Heritage Center. Highlights at this hotel include free continental breakfast, an indoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a corner/local shop. Added amenities include coffee/tea in a common area, a microwave in a common area and a fridge in a common area. Each morning free breakfast is served. .Near this Helen hotel, you'll find Helen Tubing & Helen Water Park.

What's nearby

  • Helen Festhalle - 5 min walk - 0.5 km
  • Helen Arts & Heritage Center - 6 min walk - 0.5 km
  • Charlemagne's Kingdom - 8 min walk - 0.7 km
  • Alpine Helen/White County Convention and Visitors Bureau - 10 min walk - 0.9 km
  • Helen Tubing & Helen Water Park - 16 min walk - 1.4 km

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

Restaurants

  • ‪Bigg Daddy S Restauran - ‬6 min walk
  • ‪Cowboys & Angels - ‬6 min walk
  • ‪Hofbrauhaus Restaurant - ‬12 min walk
  • ‪Troll Tavern - ‬4 min walk
  • ‪Spice 55 - ‬11 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Hotel with free breakfast, near Helen Tubing & Helen Water Park
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly SureStay Hotel by Best Western Helen Downtown also features an indoor pool, coffee/tea in common area, and a corner/local shop. Self parking is free.

Smoking is allowed in designated areas at this Helen hotel.

  • 58 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Corner/local shop
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Languages

English

Similar properties

Room, 1 King Bed, Non Smoking, Jetted Tub

Country Inn & Suites by Radisson, Helen, GA

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.0 out of 5, Very good, 1,005 reviews
The price is AU$185
includes taxes & fees
20 Apr - 21 Apr
Country Inn & Suites by Radisson, Helen, GA

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Frequently asked questions

Is parking available at SureStay Hotel by Best Western Helen Downtown?

Yep, SureStay Hotel by Best Western Helen Downtown has a free self car park.

How much does it cost to stay at SureStay Hotel by Best Western Helen Downtown?

As of 15 Apr 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Helen Downtown on 21 Apr 2025 start from AU$173.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Helen Downtown have a pool?

SureStay Hotel by Best Western Helen Downtown has a heated pool and an indoor pool.

Does SureStay Hotel by Best Western Helen Downtown have a waterslide?

No, there is no waterslide at SureStay Hotel by Best Western Helen Downtown, but Helen Tubing & Helen Water Park is a short 16-minute walk away.

Does SureStay Hotel by Best Western Helen Downtown serve breakfast?

Yeah, guests love the free continental brekkie here! Served daily from 6:00 AM to 10:00 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at SureStay Hotel by Best Western Helen Downtown?

No, SureStay Hotel by Best Western Helen Downtown does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Hotel by Best Western Helen Downtown?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at SureStay Hotel by Best Western Helen Downtown?

No, only service animals are allowed.

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1003 reviews
Rating 8 - Good. 289 out of 1003 reviews
Rating 6 - Okay. 92 out of 1003 reviews
Rating 4 - Poor. 43 out of 1003 reviews
Rating 2 - Terrible. 27 out of 1003 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Matthew

Terrible
Paid for a jacuzzi room and it didn’t work. No solutions. Overall depressing vibe and decor. Floor was dirty. No shower pressure etc…
Stayed 1 night in Jan 2025

10/10 Excellent

Elissa

Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Recently remodeled. Clean cute. Staff super helpful
Stayed 1 night in Jan 2025

10/10 Excellent

John

Stayed 4 nights in Dec 2024

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time and will definitely be returning!
Stayed 1 night in Jan 2025

6/10 Okay

Jeanne, stamford

Disliked: Cleanliness, staff & service
Nothing special about the hotel convient location.
Stayed 1 night in Dec 2024

8/10 Good

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place, nice people and very good location
Stayed 1 night in Jan 2025

10/10 Excellent

Joseph

Stayed 2 nights in Dec 2024

6/10 Okay

Thomas

Liked: Staff & service
Stayed 1 night in Jan 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The likes are the staff is very accommodating and friendly. Parking is free and good, the hotel is within walking distance of most local restaurants and shops. The unlikes are mostly noise related. The rooms are just too noisy. You can hear people talking through the walls, especially children. And you can hear every footfall, shoe drop, luggage drop, Toilet flush from above as well as talking.
Stayed 2 nights in Jan 2025

10/10 Excellent

elieska

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it. Very clean and very comfortable. We going to repeat the visit.
Stayed 2 nights in Dec 2024

8/10 Good

Hamed

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down best place to stay for a great price. Very clean and great staff.
Stayed 2 nights in Jan 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like always the staff is amazing and is walking distance from downtown!!!
Stayed 1 night in Dec 2024

10/10 Excellent

Amilcar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is good
Stayed 1 night in Jan 2025

10/10 Excellent

Fabian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I specially loved the helpfulness of the staff and the hotel location. The room has all the amenities you need, mini fridge and microwave, and the hotel has a heated pool (a big hit to our son), and includes Continental breakfast (not hot). It was also extremely clean and quiet for how busy it was and the beds were super comfortable. The best part is the location of this hotel. It is in the middle of Helen and within walking distance to everything you may want to see in the town. This was a perfect stay for my wife and I, our 5 year old, and our service dog.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was excellent. The location is very convenient so we got to park here before our rooms were ready and walked to nice areas. The rooms are nice and very clean
Stayed 1 night in Jan 2025

8/10 Good

Elizabeth

Stayed 2 nights in Jan 2025

6/10 Okay

Victor

Travelled with family and small children
The pillows smelled like sweat
Stayed 2 nights in Jan 2025

8/10 Good

Francisco J

Stayed 1 night in Dec 2024

10/10 Excellent

LI

Liked: Cleanliness, staff & service, property conditions & facilities
It is great hotel when you go to Helen, near downtown but quite and good service
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples night before new years
2 nights in king bedroom. They had recent renovation looked nice and had large screen TV, fridge, microwave, Krueger. Nice linens and firm mattress. Its an older motel but they kept it clean and serviced well. Location is one of the best qualities. Hiked the trail to Unicoi park making 6.5 mile hike there and back. You can get in the park free if you take trail. Strts from the park in Helen next to Hoffers Bakery.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great town

8/10 Good

Prachi

Liked: Cleanliness, staff & service, property conditions & facilities
Location was very convenient!
Stayed 1 night in Dec 2024