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SureStay Hotel by Best Western Helen Downtown

2.5 star property
Hotel in Helen with free breakfast and 24-hour front desk

Photo gallery for SureStay Hotel by Best Western Helen Downtown

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave
Indoor pool, a heated pool
Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)
Reception
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Free WiFi
The current price is AU$149
includes taxes & fees
1 Apr - 2 Apr

Explore the area

Map
8396 S Main St, Helen, GA, 30545
  • Helen Festhalle
    ‪5 min walk‬
  • Charlemagne's Kingdom
    ‪8 min walk‬
  • Helen Tubing & Helen Water Park
    ‪16 min walk‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

Highlights

Fireplace
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hydromassage showerhead
Jetted bath
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hydromassage showerhead
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hydromassage showerhead
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hydromassage showerhead
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Hydromassage showerhead
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hydromassage showerhead
Jetted bath
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

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About the area

Helen

At SureStay Hotel by Best Western Helen Downtown you'll be within just a 10-minute stroll of Helen Festhalle and Helen Arts & Heritage Center. Highlights at this hotel include free continental breakfast, an indoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a corner/local shop. Added amenities include coffee/tea in a common area, a microwave in a common area and a fridge in a common area. Each morning free breakfast is served. .Sights within a 15-minute walk of this Helen hotel include Chattahoochee River and Unicoi Hill Park.

What's nearby

  • Helen Festhalle - 5 min walk - 0.5 km
  • Helen Arts & Heritage Center - 6 min walk - 0.5 km
  • Charlemagne's Kingdom - 8 min walk - 0.7 km
  • Alpine Helen/White County Convention and Visitors Bureau - 10 min walk - 0.9 km
  • Helen Tubing & Helen Water Park - 16 min walk - 1.4 km

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

Restaurants

  • ‪Bigg Daddy S Restauran - ‬6 min walk
  • ‪Cowboys & Angels - ‬6 min walk
  • ‪Hofbrauhaus Restaurant - ‬12 min walk
  • ‪Troll Tavern - ‬4 min walk
  • ‪Spice 55 - ‬11 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Hotel in Helen with free breakfast and 24-hour front desk
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly SureStay Hotel by Best Western Helen Downtown also features an indoor pool, coffee/tea in common area, and a corner/local shop. Self parking is free.

Smoking is allowed in designated areas at this Helen hotel.

  • 58 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Corner/local shop
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Languages

English

Similar properties

Room, 1 King Bed, Non Smoking, Jetted Tub

Country Inn & Suites by Radisson, Helen, GA

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.0 out of 5, Very good, 1,002 reviews
The price is AU$171
includes taxes & fees
30 Mar - 31 Mar
Country Inn & Suites by Radisson, Helen, GA

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Frequently asked questions

Is parking available at SureStay Hotel by Best Western Helen Downtown?

Yep, SureStay Hotel by Best Western Helen Downtown has a free self car park.

How much does it cost to stay at SureStay Hotel by Best Western Helen Downtown?

As of 26 Mar 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Helen Downtown on 1 Apr 2025 start from AU$149.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Helen Downtown have a pool?

SureStay Hotel by Best Western Helen Downtown has a heated pool and an indoor pool.

Does SureStay Hotel by Best Western Helen Downtown have a waterslide?

No, there is no waterslide at SureStay Hotel by Best Western Helen Downtown, but Helen Tubing & Helen Water Park is a short 16-minute walk away.

Does SureStay Hotel by Best Western Helen Downtown serve breakfast?

Yeah, guests love the free continental brekkie here! Served daily from 6:00 AM to 10:00 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at SureStay Hotel by Best Western Helen Downtown?

No, SureStay Hotel by Best Western Helen Downtown does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Hotel by Best Western Helen Downtown?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at SureStay Hotel by Best Western Helen Downtown?

No, only service animals are allowed.

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1004 reviews
Rating 8 - Good. 291 out of 1004 reviews
Rating 6 - Okay. 94 out of 1004 reviews
Rating 4 - Poor. 44 out of 1004 reviews
Rating 2 - Terrible. 26 out of 1004 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

yomaira

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really glad I found this gem right in the center of Helen. Floors are wood/ no smell/ comfy beds/ great staff/ decent breakfast/ no elevator but it’s only 2 floors. Lots of dining options around. Would highly recommend and stay here again.

10/10 Excellent

Erika Saito Bispo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and pleasant environment for family and staff service are great and also breakfast are very good! We were able to spend some very enjoyable days with my family this Christmas holiday Thank you all and congratulations on your work!
Stayed 1 night in Dec 2024

4/10 Poor

Yusun

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Patrick

Stayed 1 night in Dec 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and large rooms that was recently remodeled.
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a short stay to explore Helen! Everything was walking distance!! We would definitely stay here again!
Stayed 1 night in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
location.
Stayed 2 nights in Dec 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
From the initial check in to the check out, the staff was extremely friendly. The rooms were spotless, we spilled water in the floor and used white towels to pick it up. By accident we found out just how clean the floors truely were when the white towels that we used were still white! I was a little hesitant as we had never stayed in this line of hotels before.
Stayed 1 night in Dec 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Gul, Plano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great stay and walking distance to Helen attractions
Stayed 3 nights in Dec 2024

10/10 Excellent

Kevin

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Nancy

Travelled with family
Our door was wide open to our room when we went to it and it was cold outside and the room was too when we came back in from dinner our key didn’t work and the next two didn’t either my husband had to walk to the office twice before we got a key that would let us in The tv didn’t work and someone had to come down and start it And there was no soap in our bathroom to take a shower !!!
Stayed 1 night in Dec 2024

8/10 Good

chrystyna

Stayed 1 night in Dec 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to town and walkable. Really enjoyed our stay. Room was nice and spacious.

10/10 Excellent

Tonya

Travelled with family
Friendly staff
Stayed 1 night in Dec 2024

4/10 Poor

Ashley

Disliked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Super friendly staff at check-in. The rooms are spacious and clean. Wasn’t sure about wood floors, but found them to be clean and germ free. Parking is easy and you never need to drive because everything is in walking distance. We will be back!
Stayed 3 nights in Dec 2024

10/10 Excellent

Alejandro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay! The location is unbeatable—everything is within walking distance. The breakfast is just next door, which is super convenient. Right in front of the hotel, you’ll find the mountain ride, offering incredible views. Highly recommend this spot for anyone looking for a cozy and well-located place to stay!
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly
Wonderful people and service. I went in and asked for a couple things of milk at night for my baby to drink and they gave me a gallon of milk that they had on hand. Very nice and helpful. Thanks for having us!
Stayed 2 nights in Dec 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

TJ

Stayed 1 night in Dec 2024

10/10 Excellent

Joseph

Everything was like it was supposed to be we were very pleased when I stay
Stayed 3 nights in Dec 2024