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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property
Hotel with free breakfast, a short walk to Manhattan Cruise Terminal

Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
City view
Interior
Pillow-top beds, in-room safe, desk, laptop workspace
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • 24/7 front desk
The current price is AU$298
includes taxes & fees
4 May - 5 May

Explore the area

Map
538 West 48th Street, New York, NY, 10036
  • Manhattan Cruise Terminal
    ‪8 min walk‬
  • Times Square
    ‪11 min walk‬
  • Broadway
    ‪12 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Extra Floor Space)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Extra Floor Space)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 Queen Bed

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About the area

New York

Holiday Inn Express New York - Manhattan West Side by IHG puts you in the heart of New York, within just a 10-minute stroll of popular attractions like Manhattan Cruise Terminal and Intrepid Sea, Air and Space Museum. Highlights at this hotel include free buffet breakfast, a 24-hour gym and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Other amenities include concierge services, a 24-hour front desk and express check-out. Each morning free breakfast is served. .Attractions within a 15-minute walk of this Manhattan hotel include Jacob K. Javits Convention Center and Times Square.

What's nearby

  • Manhattan Cruise Terminal - 8 min walk - 0.7 km
  • Times Square - 11 min walk - 1.0 km
  • Broadway - 12 min walk - 1.0 km
  • Rockefeller Center - 17 min walk - 1.5 km
  • Madison Square Garden - 3 min drive - 2.4 km

Getting around

  • New York W 32nd St. Station - 3 min drive
  • 50 St. Station (8th Av.) - 10 min walk
  • LaGuardia Airport (LGA) - 41 min drive

Restaurants

  • ‪Hardware Bar - ‬2 min walk
  • ‪Landmark Tavern - ‬3 min walk
  • ‪DBL/ Dive Bar Lounge - ‬3 min walk
  • ‪Back Pocket Bar - ‬3 min walk
  • ‪Anejo - ‬3 min walk

About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel with free breakfast, a short walk to Manhattan Cruise Terminal
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side by IHG.

This New York hotel is smoke free.

  • 177 guestrooms or units
  • 11 levels
  • Buffet breakfast (free)
  • Business centre (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, French, German, Italian, Polish, Russian, Spanish

Similar properties

Reception

Hampton Inn Manhattan/Times Square South

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
3.6 out of 5, Good, 1,588 reviews
The price is AU$279
includes taxes & fees
11 May - 12 May
Hampton Inn Manhattan/Times Square South

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash and mobile payments. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Express New York - Manhattan West Side by IHG?

Holiday Inn Express New York - Manhattan West Side by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express New York - Manhattan West Side by IHG?

As of 22 Apr 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express New York - Manhattan West Side by IHG on 4 May 2025 start from AU$298.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Holiday Inn Express New York - Manhattan West Side by IHG a romantic place to stay?

Romance packages, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Express New York - Manhattan West Side by IHG.

Is Holiday Inn Express New York - Manhattan West Side by IHG family-friendly?

You bet! With amenities such as a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express New York - Manhattan West Side by IHG is a hit with families.

Does Holiday Inn Express New York - Manhattan West Side by IHG serve breakfast?

Yeah, our visitors adore the free buffet brekkie here! Served daily between 7:00 AM and 9:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Holiday Inn Express New York - Manhattan West Side by IHG?

No, Holiday Inn Express New York - Manhattan West Side by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express New York - Manhattan West Side by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Express New York - Manhattan West Side by IHG?

No, only service animals are allowed.

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 756 out of 1817 reviews
Rating 8 - Good. 525 out of 1817 reviews
Rating 6 - Okay. 290 out of 1817 reviews
Rating 4 - Poor. 127 out of 1817 reviews
Rating 2 - Terrible. 119 out of 1817 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Maria, Coto Laurel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my experience, generally the stay was good.
Stayed 4 nights in Jan 2025

8/10 Good

Emily Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff and service was great. The breakfast area is a nightmare. The rooms are tiny but it’s New York City. Walking distance to a lot of things. Some areas around hotel are a little sketchy walking at night.
Stayed 3 nights in Jan 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good. Did the trick for NY, when not being in your room much. Close to Times Square, but not close enough to a subway, if you don’t like to walk.
Stayed 4 nights in Nov 2024

8/10 Good

Lovena

Stayed 3 nights in Jan 2025

8/10 Good

Bhavya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Staff is friendly
Stayed 4 nights in Jan 2025

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice!!
Stayed 5 nights in Jan 2025

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this property! It was exceptionally clean and well-maintained, which made it feel very comfortable and welcoming. The location is fantastic—just a short walk to Times Square and surrounded by great restaurants, making it easy to enjoy the vibrant city life. Additionally, the convenience of having nearby bus stops made exploring other tourist attractions a breeze. While you can hear some noise from other guests and the bustling city outside, it’s to be expected given the central location. Overall, it’s a perfect spot for anyone looking to be in the heart of the action while having a clean and cozy place to return to at the end of the day.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ijah, Mount Vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here
Stayed 2 nights in Jan 2025

10/10 Excellent

Cora

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast area to small but Everything was ok.
Stayed 4 nights in Jan 2025

4/10 Poor

Jennifer

Stayed 1 night in Jan 2025

10/10 Excellent

Johan Gabriel

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Stayed 3 nights in Jan 2025

6/10 Okay

RUTHIE, KENNER

Travelled with family
Disliked: Amenities
The rooms are extremely small. It was hard maneuvering four ppl in the room,but we managed it. Great location to Times square
Stayed 3 nights in Jan 2025

8/10 Good

Johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros:This hotel was within 10 minutes of many eateries and 15 minutes from Times Square. Their breakfast selection has excellent hot meals that change daily. At the end of our trip, the hotel found us a great driver to take us to the airport and the fees were less than a taxis or Uber. Cons: The rooms were small, but I think they can be improved with a bit more storage and wall outlets. The only ones available were in inconvenient locations. Also, the breakfast area was crowded near the breads/ pastries. I think they should move the plates and plasticware to another area and maybe these pastries to avoid the congestion.
Stayed 6 nights in Jan 2025

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property for quick weekday trip
Stayed 3 nights in Jan 2025

10/10 Excellent

Carly, Coconut Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Geron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi did not work well in all rooms. Construction was ongoing in front the hotel. The rooms were clean.
Stayed 5 nights in Jan 2025

8/10 Good

Khwansupa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and walkable.
Stayed 3 nights in Jan 2025

10/10 Excellent

Fabiola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel except fitness center

I had a great stay as is typical at Holiday Inns. They get all the basics right (clean, breakfast, nice beds, etc). But heads up to others who use fitness centers, this one is not functional. Both treadmills were out of service and haven't been serviced in years, the room is used for luggage storage so there's nowhere to stretch or anything. I booked this hotel in the middle of winter in New York hoping that I could get a run in on the treadmill and it kind of threw off my plans. I feel bad giving four stars because otherwise the hotel is great, I just wanted others to know because I didn't see any reviews mentioning the fitness center. Also note that this is a very busy and compact hotel in NYC, so the breakfast will probably have limited seating and a line to get food. That's just the nature of NYC. Staff was great however and hustling to keep it going. Staff was super nice And allowed me to check in a little bit early when I had an early flight. I always appreciate this so much! So long as I don't want to work out, I would definitely book this hotel again.
Stayed 3 nights in Jan 2025

6/10 Okay

Jose Mario

Stayed 4 nights in Jan 2025

6/10 Okay

Carlos Filipe

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Needs renovation

The heating system Is very noisy AND activates a fan with cool air at the same time, that doesnt help at all. Carpet in the room Is old AND dirty.
Stayed 1 night in Jan 2025

2/10 Terrible

mahtab

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible Experience – Worst Hotel Stay Ever Our stay at this hotel was absolutely awful, and I feel compelled to warn others. Here’s what we experienced: 1. Unclean Blankets: The blankets provided were dirty, making it very uncomfortable to sleep. 2. Freezing Room: The room was so cold, and the heater was extremely weak. Despite staying for five days, the temperature was never tolerable. This led to us getting a severe flu during our stay. 3. Freezing Lobby: On our last day, after checking out, we waited in the lobby for our flight. The lobby was also freezing, and despite repeatedly asking the staff to turn on the heater, nothing was done. We were left shivering in the cold. To add insult to injury, we were already sick with fever, and this environment only made it worse. The staff’s lack of action and care for their guests’ well-being was shocking. This was, without a doubt, the worst hotel experience we have ever had. I would not recommend this place to anyone, especially in cold weather.
Stayed 4 nights in Jan 2025

6/10 Okay

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Me, my boyfriend, and daughter all stayed at this property for three nights. Late birthday gift for my daughter to go see Wicked on broadway. The location was super convenient to everything. 13 minute walk to Gershwin theater as well as time square. Close walk to the subway, and we knocked out most of what was on our to do list. Location alone makes the price worth it especially for NYC. Be there and ready in line for breakfast, probably 5 minutes before starting time as the line gets backed up almost to the front door and seats get taken up fast. Our room was small, but clean, so who cares? Only one wall outlet in the room so that was pretty annoying. The desk in the room comes with outlets attached to it, but unfortunately ours was broken and didn’t work. Soap dispenser was broken, a cabinet door was broken, and we had some trouble with the AC unit. Genuinely for the location, price, and cleanliness of the room and hotel, none of the small inconveniences and broken furniture bothered us too much. Staff was also super friendly and helpful. Sals pizza and Kohoku-Ku ramen were our favorite restaurants just a quick 10 minute walk away.
Stayed 3 nights in Jan 2025

8/10 Good

Vito

Stayed 3 nights in Dec 2024