2/10 Terrible
Michelle
Business traveller
22 Apr 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk could not find my booking even after I gave my itinerary and booking confirmation numbers. They proceeded suggest that I didn't know which hotel that I had booked, that maybe I was confused and came to wrong one, and that I had made up the booking... this is after I had showed my phone with the email from booking information. They did everything they could to try and make me leave even after I told them that the funds had already been taken out of my account so clearly I had a room here.
Finally after 10 minutes of this back and forth, I asked to speak to a manager because I was exhausted after driving seven hours and I just need to lay down. The night manager literally found my booking in less than 20 seconds. Overall this was just a frustrating night. I will say the bed sheets were surprisingly soft, but the bathroom was definitely aged. The bottom of the tub was swollen and soft in some areas and the roof had water damage. So I guess do what you will with this information.
Michelle
Stayed 1 night in Apr 2025