4/10 Poor
Rogelio
Travelled with family
23 Nov 2024
Liked: Room comfort
No customer service
We were given the wrong room key and tried to get into an occupied room. Front desk clerk apaologized and used the excuse that she works two jobs. Went through the embarrassment of trying to open the door and greeted by a baffled guest as to why we were trying to getinto theor room. The hall way in the 3rd floor smelled like marijuana smoke. We werent greeted when we arrived the level of customer service wasnt LaQuinta inn style i have been ised to getting. At breakfast someone dropped a bagel.with cream cheese and the floor was smeered. An employee was told abiut it and they just nodded their head, no acknowledgement of we will get right on it , a thank you for letting us know, nothing. At check we were just pointed to a spot on the counter for where to leave the keys.no greeting and was not asked about stay.
Rogelio
Stayed 2 nights in Nov 2024