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Renaissance Honolulu Hotel & Spa

5.0 star property
Luxury hotel with 2 outdoor pools and 2 hot tubs

Photo gallery for Renaissance Honolulu Hotel & Spa

Exterior
In-room safe, desk, laptop workspace, blackout curtains
Mediterranean cuisine
Premier Room, 1 King Bed, Ocean View
2 outdoor pools, free pool cabanas, pool umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
The current price is AU$546
includes taxes & fees
29 Apr - 30 Apr

Explore the area

Map
1390 Kapiolani Boulevard, Honolulu, HI, 96814
  • Ala Moana Center
    ‪8 min walk‬
  • Hawaii Convention Center
    ‪11 min walk‬
  • Waikiki Beach Walk
    ‪3 min drive‬
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Partial Ocean View

Suite, 1 Bedroom, Partial Ocean View

Suite, 1 Bedroom, Partial Ocean View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Separate bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Shower/bath combination
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, City View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Shower/bath combination
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Mountain View

Suite, 1 Bedroom, Mountain View

Suite, 1 Bedroom, Mountain View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Shower/bath combination
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View (Hearing Accessible)

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Partial Ocean View (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Shower/bath combination
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Partial Ocean View

Room, 2 Queen Beds, Partial Ocean View

Room, 2 Queen Beds, Partial Ocean View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Shower/bath combination
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Partial Ocean View

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, Partial Ocean View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Shower/bath combination
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, City View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Shower/bath combination
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed, Ocean View

Premier Room, 1 King Bed, Ocean View

Premier Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Shower/bath combination
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Shower/bath combination
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Ocean View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Shower/bath combination
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Partial Ocean View

Room, 1 King Bed, Partial Ocean View

Room, 1 King Bed, Partial Ocean View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Shower/bath combination
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Honolulu

A luxury stay in Honolulu awaits you at Renaissance Honolulu Hotel & Spa. Within just a 15-minute stroll, you'll find popular places like Ala Moana Center and Hawaii Convention Center. Highlights at this hotel include 2 outdoor swimming pools, 2 hot tubs and a full-service spa. .A day of pampering at NAMI can include deep-tissue massages and hot stone massages along with access to the sauna and hot tub. The restaurant, MARA, serves Mediterranean cuisine. SWAY BAR & GRILL is the hotel's own bar. Enjoy the gym, sauna, free pool cabanas and pool loungers. 1190 square feet (111 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning cooked-to-order breakfast is served between 6:00 AM and 10:00 AM. There's also valet parking, along with the convenience of a free beach shuttle. .With a stay at this 5-property class Ala Moana hotel, you'll be 2.3 km (1.4 mi) from Waikiki Beach Walk and 2.5 km (1.6 mi) from Royal Hawaiian Center.

What's nearby

  • Ala Moana Center - 8 min walk - 0.7 km
  • Hawaii Convention Center - 11 min walk - 1.0 km
  • Waikiki Beach Walk - 3 min drive - 2.2 km
  • Royal Hawaiian Center - 4 min drive - 2.4 km
  • Waikiki Beach - 10 min drive - 3.0 km

Getting around

  • Keone‘ae / University of Hawaii - West Oahu Station - 27 min drive
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.) - 19 min drive

Restaurants

  • ‪Hawaiian Barbecue - ‬7 min walk
  • ‪Manichi Ramen - ‬4 min walk
  • ‪Yung Yee Kee Dim Sum - ‬5 min walk
  • ‪Pandora Cafe - ‬4 min walk
  • ‪Musubi Cafe Iyasume Keeaumoku - ‬3 min walk

About this property

Renaissance Honolulu Hotel & Spa

Luxury hotel with 2 outdoor pools and 2 hot tubs
Renaissance Honolulu Hotel & Spa offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 2 meeting rooms. Event space at this hotel measures 1190 square feet (111 square metres) and includes conference space. Spa services, barbecue grills, and multilingual staff are also featured at the luxury Renaissance Honolulu Hotel & Spa. For a fee, parking is available.

This 5-star Honolulu hotel is smoke free.

  • 1 building
  • 299 guestrooms or units
  • 39 levels
  • Conference rooms
  • 1190 sq ft of conference space
  • 111 sq. m of conference space
  • Built in 2024
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • BBQ grill(s)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Renaissance Honolulu Hotel & Spa offers 299 air-conditioned accommodations with iPod docking stations and espresso makers. 55-inch LCD televisions come with premium cable channels and Netflix. Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and hairdryers.

This Honolulu hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

NAMI has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Japanese, Korean

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free beach shuttle
  • Secured, covered valet parking on site (USD 59 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: USD 5 to 50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • LAMILL
  • MARA
  • SWAY BAR & GRILL

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Sauna
  • Water sports equipment
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,190 square feet of conference space
  • 2 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • IPod dock
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Limited room service
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 56.62 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 50 per person
  • Valet parking fee: USD 59 per day (in/out privileges)
  • Rollaway bed fee: USD 100 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Renaissance Honolulu & Spa
Renaissance Honolulu Hotel Spa
Renaissance Honolulu Hotel & Spa Hotel
Renaissance Honolulu Hotel & Spa HONOLULU
Renaissance Honolulu Hotel & Spa Hotel HONOLULU

Frequently asked questions

What is the cancellation policy at Renaissance Honolulu Hotel & Spa?

Renaissance Honolulu Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Renaissance Honolulu Hotel & Spa?

As of 19 Apr 2025, prices found for a 1-night stay for 2 adults at Renaissance Honolulu Hotel & Spa on 29 Apr 2025 start from AU$457.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Renaissance Honolulu Hotel & Spa?

Yep, Renaissance Honolulu Hotel & Spa has secured covered valet parking with in/out privileges for USD 59 per day.

Are there any beaches close to Renaissance Honolulu Hotel & Spa?

Yep, Renaissance Honolulu Hotel & Spa is a short 13-minute walk from Ala Moana Beach Park. Fun beach activities include surfing, snorkelling and scuba diving. You can also find water sports equipment and motor boats.

Is there a spa on site at Renaissance Honolulu Hotel & Spa?

Yep, NAMI is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy services like prenatal massages.

Does Renaissance Honolulu Hotel & Spa have a pool?

Renaissance Honolulu Hotel & Spa has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Renaissance Honolulu Hotel & Spa?

Renaissance Honolulu Hotel & Spa features 2 outdoor pools, 2 hot tubs and free pool cabanas. All guestrooms come with deep soaking tubs and espresso makers.

What makes Renaissance Honolulu Hotel & Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Renaissance Honolulu Hotel & Spa.

Is Renaissance Honolulu Hotel & Spa family-friendly?

You bet! With amenities such as 2 outdoor pools and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Renaissance Honolulu Hotel & Spa is a hit with families.

Are there hot tubs in the rooms at Renaissance Honolulu Hotel & Spa?

No, but there are deep-soaking baths in the guestrooms.

Does Renaissance Honolulu Hotel & Spa serve breakfast?

You bet, cooked-to-order breakfast is offered daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at Renaissance Honolulu Hotel & Spa?

No, Renaissance Honolulu Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Renaissance Honolulu Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves Mediterranean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Renaissance Honolulu Hotel & Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Renaissance Honolulu Hotel & Spa?

No, pets are not allowed.

Renaissance Honolulu Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 140 out of 214 reviews
Rating 8 - Good. 37 out of 214 reviews
Rating 6 - Okay. 19 out of 214 reviews
Rating 4 - Poor. 10 out of 214 reviews
Rating 2 - Terrible. 8 out of 214 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast! Room was beautiful and very comfortable.
Stayed 1 night in Jan 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

RICARDO

Stayed 1 night in Jan 2025

8/10 Good

Saeri, San Marino

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I stayed at the Renaissance Hotel for 3 nights and 4 days. While the hotel is new and very clean, the space felt quite small, including the lobby, and there was only one dining option available. The Lamill Coffee shop only offered to-go options, which was a bit inconvenient. The surrounding area near the convention center didn’t feel very safe for walking, with a couple of questionable bars nearby. We ended up taking an Uber every day to Waikiki (about a 10-minute drive) to enjoy our time there. The pool was also disappointing—very small and crowded. It seemed to be shared with an adjacent residential building, and there were way too many kids running around and making noise. We went to the 8th floor (where the pool is) once and never went back. The front desk calls it the “Magic Floor,” but it felt far from magical. I don’t think I would stay here again. Despite the quieter location, I learned a valuable lesson: in Hawaii, nothing beats staying at a hotel right by the ocean, even if it’s crowded. Next time, I’ll definitely opt for a beachfront hotel in Waikiki instead.
Stayed 3 nights in Jan 2025

4/10 Poor

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The daily "destination fee." I thought it was a "one-time" fee. No, it was charged daily, and if you didn't spend it, you lost it.
Stayed 5 nights in Dec 2024

10/10 Excellent

CharKarmaly Sidney or Genette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Definitely a luxury experience. They are still working out some kinks with In Room Dining and also be aware that the Parking Resort fee will run you around $100/ day. They will give you an F&B credit so thats pretty awesome!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Aaron, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spa was the best!
Stayed 7 nights in Dec 2024

8/10 Good

Wingfai

Stayed 3 nights in Dec 2024

6/10 Okay

Eric

Stayed 11 nights in Dec 2024

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and would definitely recommend staying here.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities
I enjoyed the pool area and the cleanliness of the hotel. I also loved Mara Mediterranean restaurant! Great food an and friendly staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beddings and mattresses were one of the best I’ve had.
Stayed 2 nights in Jan 2025

10/10 Excellent

Loren

Stayed 1 night in Jan 2025

8/10 Good

Venkatesh Raghupathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things i like about this hotel is room is big and clean and newly built and view from the room was good and really enjoyed the fireworks view from the hotel which was the hallmark. The second best thing is the fitness center huge and valet service was good and quick. What turned me off was house keeping and maintenance which needs lot of improvement, they don't have a set time they come either very early in the morning or very late in the evening and forgot to refill the coffee bar, towels were reduced from 4 -> 3 -> 2 during our duration of stay total mess , cafe and laundry must be improved as well , laundry has only 2 units for such a large hotel. Location of hotel is nt a desirable location for walking. I have given a generous 4 starts for this hotel. In comparison Waikiki beachcomber a 3 star hotel was sensational in all aspects of things a truly 5 start experience there.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ying

Liked: Staff & service, property conditions & facilities
very good！
Stayed 1 night in Dec 2024

10/10 Excellent

Lisa Wong, Renton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

HENRY

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Seems under staffed. Two nights of the stay our room was not cleaned. In room phone didn’t work, and had to actually call with my phone to the 800# to connect to front desk. Had to remind them twice for towels and toilet paper.
Stayed 4 nights in Dec 2024

2/10 Terrible

Baldwin

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property was clearly understaffed, though no fault of the staff. Additionally, the staff was clearly poorly trained at their position. The concierge mumbled their explanations, the bellhop was doubling as the valet, and our rooms weren’t ready for more than 2 hours after our check in time. The restaurant was closed at night for lack of staff with no previous warning, and the front of house for the restaurant was doubling as bus boys in the morning. When we called the concierge to get our luggage after checking in, no one answered until the phone just went to a busy signal and we had to just wait and repeatedly try again until we were able to get our luggage delivered to our room. Literally the worst service I’ve had with any hotel in my entire 40 years of life. I’m sure these things would change when properly staffed or maybe outside the holiday season, but this was my experience and it was HORRIBLE. I could not recommend this to anyone.
Stayed 2 nights in Dec 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great property location for shopping. Room facilities excellent
Stayed 2 nights in Dec 2024

8/10 Good

Rise

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will come back again.
Stayed 5 nights in Dec 2024

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Mara is some of the best dining I have ever experienced in my life time! Next time we are in Hawai’i we will be back.
Stayed 4 nights in Dec 2024

2/10 Terrible

juan r cardenas, Tampa

Travelled with family
Disliked: Staff & service, amenities
Not worth it.
Stayed 5 nights in Dec 2024

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2024