4/10 Poor
Anthony
Travelled with family
6 July 2024
Disliked: Property conditions & facilities
Highly Disappointed
Very subpar experience. The only bright spot was the staff was very courteous and friendly, although all they could offer was a lot of, "I am sorrys." First off it seems as nothing worked in this hotel. In the middle of Summer the pool was out of commission the whole time. There is an ice machine on every floor except the one on the first floor was the only one I saw that worked so I had to grab a plate from the kitchen on my returns bringing ice to my room so I didn't have to go up and down twice each time. The largest inconvenience was that I had to have my key reprogrammed 4 times in a 3 day trip. Each time after a long day with my belongings and said ice in my hand I had to set everything down and go back down to the front desk to get new keys. Once was a two-for as neither of the two keys reprogramed for me worked so I had to go back down again. By the time I left the staff was well aware of who I was and my issues, yet I received nothing except "I'm sorry", the same description of how key cards work, and a "there's nothing I can do about that." Finally, when I simply asked for an additional hour on my late check out (from 12-1) so my son and I could shower before the airport, I was advised that policy was 12 max. I understand but in the circumstances with no rush of people checking into the Houma Inn I think it would be a simple one time concession a manager could have allowed us for all that we experienced. Maybe just a string of bad luck but this stay was not fun.
Anthony
Stayed 3 nights in Jun 2024