Ratings based on 1,297 Verified Reviews

Real reviews from guests who’ve stayed
4.5 out of 5
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 4 Oct. 2024 on Expedia
Jalen aka Azure at the ftont desk provided great customer service.
Comment from Hotel Management
5 Oct. 2024 by James Breazeale, General Manager, Hotel Management
Dear Damiso, We take great pride in delivering friendly, professional service to all our guests, so we appreciate your complimentary remarks. We strive to provide an extraordinary guest experience in a contemporary, luxury setting, and we appreciate you acknowledging our efforts. We will surely pass your compliments to Jalen and Azure. Thank you for posting your review of Hyatt Place Houston / Downtown; we look forward to your return.In the spirit of hospitality, James Breazeale, General Manager
5 out of 5
by A verified traveller

Posted 1 Oct. 2024 on Expedia
I’m happy the service and the staff people very nice and helpful
Comment from Hotel Management
1 Oct. 2024 by General Manager, Hotel Management
Dear Jose, Thank you for posting your review of Hyatt Place Houston / Downtown. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your complimentary remarks. We strive to provide an extraordinary guest experience in a contemporary, luxury setting, and we appreciate you acknowledging our efforts. It was a pleasure to have you as our guest, and we hope you will revisit us soon.In the spirit of hospitality, James Breazeale, General Manager
5 out of 5
by A verified traveller

Posted 1 Oct. 2024 on Expedia
Comment from Hotel Management
1 Oct. 2024 by General Manager, Hotel Management
Dear Javarius, We appreciate you for your outstanding rating! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Thank you for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Houston / Downtown. In the spirit of hospitality, James Breazeale, General Manager
5 out of 5
by A verified traveller

Posted 30 Sep. 2024 on Expedia
Very convenient
Comment from Hotel Management
1 Oct. 2024 by General Manager, Hotel Management
Dear Nicole, We appreciate you for the terrific review! We are pleased everything went great for you during your visit and that our fantastic location made it even better. Thank you for choosing Hyatt Place Houston / Downtown and for your perfect rating; we look forward to hosting you again soon.In the spirit of hospitality, James Breazeale, General Manager
4 out of 5
by A verified traveller

Posted 30 Sep. 2024 on Expedia
Staff was very kind
Comment from Hotel Management
1 Oct. 2024 by General Manager, Hotel Management
Dear Katelyn, We are thrilled that your recent visit to the Hyatt Place Houston / Downtown was amazing. We are glad that you loved our courteous service and that we could make your stay perfect in every way. Thank you for the fantastic rating. We look forward to hosting you for another wonderful experience.In the spirit of hospitality, James Breazeale, General Manager
5 out of 5
by A verified traveller

Posted 30 Sep. 2024 on Expedia
Comment from Hotel Management
1 Oct. 2024 by General Manager, Hotel Management
Dear Nathaniel, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you at Hyatt Place Houston / Downtown, and we look forward to another opportunity to welcome you back soon.In the spirit of hospitality, James Breazeale, General Manager
5 out of 5
by A verified traveller

Posted 30 Sep. 2024 on Hotels
Comment from Hotel Management
1 Oct. 2024 by General Manager, Hotel Management
Dear Michael, We appreciate you for your outstanding rating! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Thank you for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Houston / Downtown. In the spirit of hospitality, James Breazeale, General Manager
5 out of 5
by A verified traveller

Posted 30 Sep. 2024 on Hotels
Comment from Hotel Management
1 Oct. 2024 by General Manager, Hotel Management
Dear Francisco, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you at Hyatt Place Houston / Downtown, and we look forward to another opportunity to welcome you back soon.In the spirit of hospitality, James Breazeale, General Manager
4 out of 5
by A verified traveller

Posted 29 Sep. 2024 on Expedia
Hotel was good. Standard room was little for a family of 4. Staff were great! Breakfast was terrible.
Comment from Hotel Management
30 Sep. 2024 by James Breazeale, General Manager, Hotel Management
Dear Ramzi, We are delighted to read that you and your family loved your stay and the attentive, thoughtful service from our devoted associates. However, we apologize that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We are also sorry for the disappointment with the size of your room. Thank you for being our guest at Hyatt Place Houston / Downtown and for your kind rating; we hope you will give us another opportunity the next time you are in the area.In the spirit of hospitality, James Breazeale, General Manager
5 out of 5
by A verified traveller

Posted 28 Sep. 2024 on Expedia
Comment from Hotel Management
28 Sep. 2024 by De'Lane, Hotel Management
Thank you for choosing to stay with us at Hyatt Place Houston/Downtown. We greatly value your feedback, as it plays a crucial role in helping us refine and improve our guest experience. We appreciate you taking the time to share your thoughts with us.