4/10 Poor
Chelsea
15 June 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Really disappointed with my stay here, hotel looks stunning in pictures but it's very old and dated and the rooms need a lot of tlc. The bedding and pillows were stained. There was rubbish under the bed. The head board and chairs look like they've been around longer than me. The shower was the worst I've ever used and the tv is old with no option for any apps, which isn't ideal when you are from the UK. I booked a later bus to leave today and ended up just paying 5 times the price for a taxi as the pool was also out of service. I had originally booked this hotel with the plan to chill at the pool on my last day for a few hours before i left but this was not possible. Checking in was a bit awkward where you were asked to go sit down while they did what they had to do. Was also told to confirm the price I paid which was a bit odd. The walls are also paper thin so both days during my stay I was woken around 5.30-6am with guests talking or walking through the halls for breakfast. Location is also pretty poor, about 25-30 minute walk from centre. The concierge was lovely but other than that really poor experience.
Was my 6th hotel that I've stayed in during this trip and was a real let down.
Chelsea
Stayed 2 nights in Jun 2024