See all properties
Save

Grandes Rousses Hotel & Spa

5.0 star property
Luxurious ski hotel with ski-in/ski-out access

Photo gallery for Grandes Rousses Hotel & Spa

Lobby lounge
Balcony view
Front of property
Loft
Lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Gym
  • 24/7 front desk
  • Parking available

Explore the area

Map
425 Route du Signal, l'Alpe-d'Huez, Huez, Isere, 38750
  • Palais des Sports
    ‪7 min walk‬
  • Alpe d'Huez
    ‪12 min walk‬
  • Les Deux Alpes Ski Resort
    ‪20 min drive‬

Room options

View all photos for Panoramic Duplex, Mountain View

Panoramic Duplex, Mountain View

Panoramic Duplex, Mountain View

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Pillow-top bed
  • Mountain view
  • 39.7 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Panoramic

Superior Panoramic

Superior Panoramic

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow-top bed
Premium bedding
  • Mountain view
  • 23.1 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Suite, 1 King Bed with Sofa bed, Mountain View

Suite, 1 King Bed with Sofa bed, Mountain View

Suite, 1 King Bed with Sofa bed, Mountain View

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Pillow-top bed
  • Mountain view
  • 43.0 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Mountain View

Premium bedding, pillow-top beds, in-room safe, soundproofing

Suite, Multiple Beds, Mountain View

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Pillow-top bed
  • Mountain view
  • 56.2 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Suite, Multiple Beds, Mountain View, Mezzanine

Suite, Multiple Beds, Mountain View, Mezzanine

Suite, Multiple Beds, Mountain View, Mezzanine

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Pillow-top bed
  • Mountain view
  • 39.7 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed with Sofa bed, Mountain View

Premium bedding, pillow-top beds, in-room safe, soundproofing

Suite, 1 King Bed with Sofa bed, Mountain View

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Pillow-top bed
  • Mountain view
  • 36.4 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Prestige Room

Prestige Room

Prestige Room

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Pillow-top bed
  • 33.1 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room

Premium bedding, pillow-top beds, in-room safe, soundproofing

Deluxe Room

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow-top bed
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Panoramic Room

Premium bedding, pillow-top beds, in-room safe, soundproofing

Panoramic Room

Highlights

Terrace
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow-top bed
Premium bedding
  • Mountain view
  • 24 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

About the area

Huez

A luxury stay in the heart of Huez awaits you at Grandes Rousses Hotel & Spa. Within steps you'll find Alpe d'Huez and Les Grandes Rousses. Highlights at this ski hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include sports massages, body wraps and aromatherapy. The bistro, L Esperance, serves French cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Along with ski-in ski-out access, this hotel offers on-site ski storage and ski passes. Additionally, you'll find free Wi-Fi in public areas, a gym and a free manager's reception. Buffet breakfast is available on weekdays between 7:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Attractions in proximity to this 5-property class Cognet hotel include Les Deux Alpes Ski Resort and Écrins National Park.

What's nearby

  • Palais des Sports - 7 min walk - 0.6 km
  • Alpe d'Huez - 12 min walk - 1.0 km
  • Televillage Ski Lift - 5 min drive - 4.3 km
  • Oz-en-Oisans Ski Resort - 17 min drive - 6.0 km
  • Les Deux Alpes Ski Resort - 20 min drive - 17.7 km

Getting around

  • Jarrie-Vizille Station - 46 min drive
  • Grenoble (GNB-Grenoble - Isere) - 96 min drive

Restaurants

  • ‪Chantebise 2100 - ‬3 min walk
  • ‪Smithy's Tavern - ‬4 min walk
  • ‪Le Chalet du Pèr'Sillé - ‬5 min walk
  • ‪Indiana - ‬7 min walk
  • ‪Au Dahu Grillé - ‬2 min walk

About this property

Grandes Rousses Hotel & Spa

Luxurious ski hotel with ski-in/ski-out access
Indulge in a treatment at the full-service spa or enjoy a swim in the outdoor swimming pool after a day on the slopes. Conveniences such as ski storage and ski passes allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There are 2 restaurants on site, along with a nearby snack bar/deli. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a sauna and a fitness centre. Parking is available for a fee.

This 5-star Huez hotel is smoke free.

  • 106 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 dining venues
  • Conference rooms
  • 915 sq ft of conference space
  • 85 sq. m of conference space
  • Built in 1954
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • BBQ grill(s)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Grandes Rousses Hotel & Spa offers 106 accommodations with espresso makers and a safe. Pillowtop beds feature premium bedding. 40-inch flat-screen televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Huez hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include sports massages, facials, body wraps and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, French, Spanish

Similar properties

Breakfast and dinner served

Hôtel Le Pic Blanc

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.4 out of 5, Excellent, 366 reviews
Hôtel Le Pic Blanc

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking within 300 metres
  • Return airport shuttle (surcharge)
  • Ski shuttle nearby
  • Covered valet parking on site (EUR 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; EUR 33 for adults and EUR 16 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Ferme d'Hubert
  • L Esperance

Things to do

  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access

Family friendly

  • Arcade/game room
  • Children's books
  • Children's games
  • Children's toys
  • Free cot
  • In-room babysitting
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 915 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body wraps
  • Facials
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Restaurant dining guides
  • Room service

More

  • Connecting rooms available
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 55

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 90.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.63 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 33 for adults and from EUR 16 for children
  • Valet parking fee: EUR 30 per day
  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 55 (subject to availability)
  • Rollaway bed fee: EUR 90.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel Les Grandes Rousses
Hotel Rousses
Les Grandes Rousses
Hotel Les Grandes Rousses France/Rhone-Alpes
Hôtel Grandes Rousses Huez
Hôtel Grandes Rousses
Grandes Rousses Huez
Grandes Rousses
Hôtel Grandes Rousses
Hôtel Les Grandes Rousses
Grandes Rousses Hotel Spa
Grandes Rousses & Spa Huez
Grandes Rousses Hotel & Spa Huez
Grandes Rousses Hotel & Spa Hotel
Grandes Rousses Hotel & Spa Hotel Huez

Frequently asked questions

What is the cancellation policy at Grandes Rousses Hotel & Spa?

Grandes Rousses Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grandes Rousses Hotel & Spa?

Yep, Grandes Rousses Hotel & Spa has covered valet parking for EUR 30 per day.

Is there a spa on site at Grandes Rousses Hotel & Spa?

Yep, there is an onsite spa at Grandes Rousses Hotel & Spa. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as sports massages.

Does Grandes Rousses Hotel & Spa have a pool?

Grandes Rousses Hotel & Spa has a pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 10:00 AM to 7:00 PM.

What luxury perks are available at Grandes Rousses Hotel & Spa?

Grandes Rousses Hotel & Spa features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with pillowtop beds, premium bedding and room service.

What makes Grandes Rousses Hotel & Spa a romantic place to stay?

Poolside dining and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Grandes Rousses Hotel & Spa.

Is Grandes Rousses Hotel & Spa family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as children's slippers and children's books in the guestrooms, it's no surprise that Grandes Rousses Hotel & Spa is a hit with families.

Does Grandes Rousses Hotel & Spa serve breakfast?

Yep, buffet brekkie is on offer on weekdays between 7:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Grandes Rousses Hotel & Spa?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Grandes Rousses Hotel & Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grandes Rousses Hotel & Spa?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Grandes Rousses Hotel & Spa?

Cats and dogs are welcome at Grandes Rousses Hotel & Spa, with food and water bowls on offer. Just so you know, there's a limit of one pet.

Grandes Rousses Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 116 out of 200 reviews
Rating 8 - Good. 58 out of 200 reviews
Rating 6 - Okay. 15 out of 200 reviews
Rating 4 - Poor. 8 out of 200 reviews
Rating 2 - Terrible. 3 out of 200 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, especially the pool and spa
Stayed 5 nights in Jul 2024

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Great value

Pleasant stay, I wouldn’t say the hotel is a ‘5 Star’ but it is nice enough and the staff are very friendly. Hôtel a little dated in parts but excellent value for money.
Stayed 2 nights in Jul 2024

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional hotel

Excellent hotel. Staff couldn't do any more. Would 100% stay again and wished we were staying for more than one night. Only slight criticism was that we couldn't get the air con working, but otherwise an exceptional stay.
Stayed 1 night in Jul 2024

4/10 Poor

Armin

Disliked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff.
Stayed 5 nights in May 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

ANIRUDH REDDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good mountain retreat

Nice Alpine hotel. Comfortable rooms . Excellent service at the reception. The staff at the reception go the length to help u out to ur every need. Although There is one particular male staff member who needs to get his act straight. He is in the restaurant. I dont want to mention what ihave been through, but i have to say, he is a black mark on the entire hotel. I preferred not to dine in hotel the second day only because of the experience i have faced. The food was good. Its the whole experienc and service i have been through is still shocking for this 5 star hotel. He certainly doesnt deserve to work here and certainly the customer doesnt need to be put through such racist experience after paying 5 star price at a 5 star hotel. Other than this unfortunate staff member at the restaurant, everything else was good. The spa was very relaxed and the staff was very polite and helpful there.
Stayed 2 nights in May 2024

10/10 Excellent

CHRISTOPHER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just 6m from the lift that is absolutely key! 💪👏
Stayed 7 nights in Apr 2024

2/10 Terrible

Matthew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Below average
Stayed 7 nights in Feb 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities
Great hotel - lovely stay - unbelievable staff - only two small gripes, no power plugs by the beds which I hate but I appreciate this is very personal also you have to climb into your bath to push the plug down in the bath because of the solid shower screen (unless I was being stupid this seemed liked very poor design)
Stayed 2 nights in Dec 2023

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel and staff.

My wife and I stayed here for two nights and we absolutely loved it! Everything was perfect. Also, we had a car, so the parking garage was very convenient. The staff was very accommodating and professional, and I have to say specifically, the manager, Hilal, was a highlight. Her warmth and friendliness made a tremendous impact on both of us, and we felt she was largely responsible for making our stay extra special.
Stayed 2 nights in Oct 2023

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Property was okay. Nothing amazing. Loud construction noise and dust on all the surrounding streets. The town was absolutely dead. Only 2 bars open for food and drinks. One of them was a great little popular biker bar (bicyclists). The other one had horrible service. So really just 1 decent eating/drinking option in Alpe d’Huez in June. The nearby hiking trails offered amazing views of the Alps. If you’re not a hiker or a bicyclist, don’t go there in June. There’s nothing else happening.
Stayed 1 night in Jun 2023

10/10 Excellent

Paul, Winnipeg

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very well equipped hotel, enjoyed the outdoor swimming pool and hot tub, and particularly enjoyed the evening live music in the lounge.
Stayed 4 nights in Feb 2023

10/10 Excellent

Stephen

Stayed 3 nights in Jun 2022

10/10 Excellent

ZACHARY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location loca loca

This place was very nice, quality rooms very comfortable friendly staff for the most part, did talk to 3 people and never got towels at the pool and finally resorted to using wet towels to “dry”off. Location could not be better snow cat groomed through the building at night pretty cool to watch. Would definitely stay there again.
Stayed 1 night in Mar 2022

10/10 Excellent

ZLATKO, Wayne

Stayed 5 nights in Feb 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incroyable et magnifique

Séjour incroyable.
Stayed 1 night in Jan 2021

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

gorgeous hotel with heated outdoor pool

Lovely hotel, heated pool and jacuzzi were perfect for Mountain climate, restaurants and indoor spa/pool looked amazing but closed due to covid and/or seasonality. Huge super comfy bed in prestige room. Would stay here again during ski season in a heartbeat!
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Hotel. Great location and very friendly staff. The food was sensational. Going there again.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Hotel

Fantastic hotel with a great location. Clean and modern with superb facilities. All the staff are amazing, they can’t do enough for you, very helpful and friendly tending to all your needs.
Stayed 5 nights in Jan 2020

4/10 Poor

Emanuele

Travelled with family
Disliked: Cleanliness, staff & service

It used to be very good...now it's just a mess!!

I have been to this hotel 3 times and it used to be really good, unfortunately now it has been expanded and is just a huge disorganized mess! At checkout they tried to charge me again even though I had already paid for the room online, same for the second room which was a present for my parents (and in this way they saw the price). They tried to charge me for stuff inside the minibar which we didn't use because they had no idea what was in the room. Before they expanded the hotel clients had access to the SPA,now it is at an extra cost (indoor spa).It is only free if you use it between 10am - 2pm which is useless for anyone that is there to ski. The new outdoor SPA is nice but definitely not big enough for the amount of people the hotel can now accommodate: they have hundreds of rooms and the outside SPA has 8 places in the Jacuzzi and 8 in the Sauna. The new rooms are aesthetically nice but not finished (missing parts, empty picture frames) and badly organized: nowhere to hang towels in the bathroom, bathroom door that can be only half opened because the TV is blocking the other half, room was dusty, extremely uncomfortable to enter the shower/bathtub since you need to climb over a high bathtub wall and land on the tilted part of the tub where your back is supposed to go (there is no way an elderly person will get in and out of it). The great 4 stars hotel and nice services doesn’t exist anymore,now you will just get a giant disorganized mess which is definitely not worth it
Stayed 2 nights in Jan 2020

2/10 Terrible

Sally

Disliked: Staff & service, property conditions & facilities, room comfort

Definitely not worth the money; go elsewhere

After a 2 week tour of France, we can definitively say this was our worst experience. The service was terrible. We asked where to park, and we weren’t allowed to leave our bags in the lobby while we moved the car. We weren’t told there was a shuttle and the lot we were directed to was full. We had to drag our suitcases 500m in the snow. When we asked about the shuttle the next day they said we needed to wait. 20 minutes later we decided to walk... again. We had the Christmas Ever dinner at great, great cost, and the food was terrible. Multiple people left before the last course. We were ignored by the servers for most of the meal. Later on in the trip we had a *** Michelin meal that cost less than the dinner we had here. After dinner the empty lobby bar blasted club music until late in the night. When we asked if the music could be turned down because our windows were shaking they said there was nothing they could do. Overall, the trip was a mix of budget and nicer hotels, and I preferred the budget over this hotel. The view from the room was nice, but everything else was way below average. Bad service, bad food, poor amenities that they charges guests the privilege to use. I have tried to contact the management about our experience and have not gotten a response. There are cheaper hotels in the area that offer better amenities and attitudes.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific location. Staff terrific. Nothing is too much trouble. Only problem is the dinner service is slow. The restaurant on the 3rd floor is so lovely and relaxed. Breakfast there is like home.
Stayed 5 nights in Dec 2019