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Pyramisa Beach Resort, Hurghada - Sahl Hasheesh

5.0 star property
Luxury hotel on the beach, with 2 outdoor swimming pools
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Pyramisa Beach Resort, Hurghada - Sahl Hasheesh

3 restaurants, international cuisine
View from property
Lobby
Junior Suite Sea View
Front of property - evening/night

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Hot tub
    Hot tub

Explore the area

Map
Sahl Hasheesh Bay, Sahl Hasheeh
  • Desert Rose Aqua Park
    15 min drive
  • Senzo Mall
    18 min drive
  • Makadi Water World
    20 min drive
  • Hurghada (HRG-Hurghada Intl.)
    31 min drive

Room options

View all photos for Deluxe Side Sea View

Premium bedding, minibar, in-room safe, desk

Deluxe Side Sea View

Highlights

Patio
Separate sitting area
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Bathrobes
Hairdryer
  • 40 sq m
  • Partial sea view
  • Sleeps 4
  • 1 Double Bed OR 2 Double Beds

View all photos for Deluxe Garden or Pool View

Premium bedding, minibar, in-room safe, desk

Deluxe Garden or Pool View

Highlights

Patio
Separate sitting area
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Bathrobes
Hairdryer
  • 40 sq m
  • Partial sea view
  • Sleeps 4
  • 1 Double Bed OR 2 Double Beds

View all photos for Master Suite Sea View

Master Suite Sea View

Master Suite Sea View

Highlights

Patio
Separate sitting area
Air conditioning
LED TV
2 bedrooms
Premium bedding
Private bathroom
2 bathrooms
  • 103 sq m
  • Sea view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Superior Pool or Side Sea View

Premium bedding, minibar, in-room safe, desk

Superior Pool or Side Sea View

Highlights

Patio
Separate sitting area
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Bathrobes
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed

View all photos for Superior Sea View

Premium bedding, minibar, in-room safe, desk

Superior Sea View

Highlights

Patio
Separate sitting area
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Bathrobes
Hairdryer
  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Sea View

Junior Suite Sea View

Junior Suite Sea View

Highlights

Patio
Separate sitting area
Air conditioning
LED TV
Premium bedding
Private bathroom
Hairdryer
Bathrobes
  • 57 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View

Premium bedding, minibar, in-room safe, desk

Deluxe Sea View

Highlights

Patio
Separate sitting area
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Bathrobes
Hairdryer
  • 40 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed OR 2 Double Beds

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About the area

Sahl Hasheeh

A luxury stay in Sahl Hasheeh awaits you at Pyramisa Beach Resort, Hurghada - Sahl Hasheesh. You'll be 0.1 km (0.1 mi) from Red Sea and 10 km (6.2 mi) from Desert Rose Aqua Park. Highlights at this beachfront hotel include 3 restaurants, 2 outdoor swimming pools and a free water park. .A day of pampering can include massages, body wraps and mani/pedis. The restaurant, Six Continents, serves international cuisine. With 2 poolside bars and a bar/lounge to choose from, you can enjoy a drink at the hotel. Spend the day at the beach and enjoy the on-site free kids' club, gym and Turkish bath/hammam. Business amenities include a meeting room and a business centre. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Free buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions in proximity to this 5-property class Sahl Hasheeh hotel include Mahmya and Marina Hurghada.

What's nearby

  • Desert Rose Aqua Park - 15 min drive
  • Senzo Mall - 18 min drive
  • Hurghada Grand Aquarium - 18 min drive
  • Makadi Water World - 20 min drive
  • Marina Hurghada - 30 min drive

Getting around

  • Hurghada (HRG-Hurghada Intl.) - 31 min drive

Restaurants

  • ‪𝕃𝕒 𝕎𝕚𝕖𝕟 𝐿𝑜𝑏𝑏𝑦 𝐵𝑎𝑟 - ‬7 min drive
  • ‪Лобби Бар - ‬5 min walk
  • ‪Венское кафе - ‬15 min drive
  • ‪فريش زون - ‬9 min drive
  • ‪بالم بوول بار - ‬9 min drive

About this property

Pyramisa Beach Resort, Hurghada - Sahl Hasheesh

Luxury hotel on the beach, with 2 outdoor swimming pools
Some rates at Pyramisa Beach Resort, Hurghada - Sahl Hasheesh are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Pyramisa Beach Resort, Hurghada - Sahl Hasheesh offers its guests a complimentary water park, 2 outdoor swimming pools, a waterslide, and a health club. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A children's pool, a hot tub, and a sauna are also featured at the luxury Pyramisa Beach Resort, Hurghada - Sahl Hasheesh. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Sahl Hasheeh hotel.

  • 851 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 2 bars by the pool
  • Built in 2007
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • 1 conference room
Pyramisa Beach Resort, Hurghada - Sahl Hasheesh offers 851 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to patios. This accommodation offers separate sitting areas. Beds feature premium bedding. 43-inch LED televisions come with premium satellite channels.

Bathrooms include baths or showers, dressing gowns, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with Turkish bath/hammam.

Languages

Arabic, Dutch, English, German, Russian

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • Snack bar/deli

Restaurants on site

  • Calavera Mexican Restobar
  • Pablo's Italian Restauran
  • Six Continents

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Picnic area
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • No lift
  • Tile flooring in room

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30 per vehicle (one way)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Property is also known as

LTI Pyramisa Resort Sahl Hasheesh
Pyramisa Sahl Hasheesh Resort All Inclusive Sahl Hasheeh
Pyramisa Sahl Hasheesh Resort All Inclusive
Pyramisa Sahl Hasheesh All Inclusive Sahl Hasheeh
Pyramisa Sahl Hasheesh All Inclusive
Pyramisa Sahl Hasheesh Resort Sahl Hasheeh
Pyramisa Sahl Hasheesh Sahl Hasheeh
Pyramisa Sahl Hasheesh Resort Sahl Hasheeh
Pyramisa Sahl Hasheesh Sahl Hasheeh
Pyramisa Sahl Hasheesh Resort All Inclusive
Pyramisa Sahl Hasheesh
All-inclusive property Pyramisa Sahl Hasheesh Resort
LTI Pyramisa Resort Sahl Hasheesh
Pyramisa Sahl Hasheesh Resort
Pyramisa Beach Resort Hurghada Sahl Hasheesh
Otium Pyramisa Beach Resort Hurghada Sahl Hasheesh
Pyramisa Beach Resort, Hurghada - Sahl Hasheesh Hotel
Pyramisa Beach Resort, Hurghada - Sahl Hasheesh Sahl Hasheeh

Frequently asked questions

What is the cancellation policy at Pyramisa Beach Resort, Hurghada - Sahl Hasheesh?

Pyramisa Beach Resort, Hurghada - Sahl Hasheesh offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pyramisa Beach Resort, Hurghada - Sahl Hasheesh?

As of 28 Sept 2024, prices found for a 1-night stay for 2 adults at Pyramisa Beach Resort, Hurghada - Sahl Hasheesh on 12 Oct 2024 start from AU$271.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pyramisa Beach Resort, Hurghada - Sahl Hasheesh?

Yep, Pyramisa Beach Resort, Hurghada - Sahl Hasheesh has a free self car park.

Are there any beaches close to Pyramisa Beach Resort, Hurghada - Sahl Hasheesh?

The closest beach to Pyramisa Beach Resort, Hurghada - Sahl Hasheesh is Mahmya (15.9 km).

Is there a spa on site at Pyramisa Beach Resort, Hurghada - Sahl Hasheesh?

There's no onsite spa, but this property does offer services like body wraps and body scrubs.

Does Pyramisa Beach Resort, Hurghada - Sahl Hasheesh have a pool?

Pyramisa Beach Resort, Hurghada - Sahl Hasheesh has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars.

Does Pyramisa Beach Resort, Hurghada - Sahl Hasheesh have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Pyramisa Beach Resort, Hurghada - Sahl Hasheesh?

Pyramisa Beach Resort, Hurghada - Sahl Hasheesh features 2 poolside bars, 2 outdoor pools and a Turkish bath. All guestrooms come with premium bedding and 24-hour room service.

What makes Pyramisa Beach Resort, Hurghada - Sahl Hasheesh a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding and private patios in the guestrooms, help set the scene for a romantic weekend at Pyramisa Beach Resort, Hurghada - Sahl Hasheesh.

Is Pyramisa Beach Resort, Hurghada - Sahl Hasheesh family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Pyramisa Beach Resort, Hurghada - Sahl Hasheesh is a hit with families.

Does Pyramisa Beach Resort, Hurghada - Sahl Hasheesh serve breakfast?

Yeah, complimentary buffet brekkie is offered daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Pyramisa Beach Resort, Hurghada - Sahl Hasheesh?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Pyramisa Beach Resort, Hurghada - Sahl Hasheesh?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pyramisa Beach Resort, Hurghada - Sahl Hasheesh?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Pyramisa Beach Resort, Hurghada - Sahl Hasheesh?

No, pets are not allowed.

Pyramisa Beach Resort, Hurghada - Sahl Hasheesh Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 43 out of 133 reviews" "
Rating 8 - Good. 36 out of 133 reviews" "
Rating 6 - Okay. 19 out of 133 reviews" "
Rating 4 - Poor. 15 out of 133 reviews" "
Rating 2 - Terrible. 20 out of 133 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmed

Stayed 2 nights in May 2024

2/10 Terrible

Abdelrahman

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In all the years that I have been travelling to Egypt, I have never met such kind, caring and friendly staff at all levels. The food was good with plenty of variety, the accommodation although somewhat dated in places was excellent in those that have been updated. The crowning glory is the wonderful flat sandy beach with good cover from lifeguards and beach attendants. There was no shortage of sunbeds, so no need to be up at dawn to reserve.
Stayed 14 nights in Apr 2024

10/10 Excellent

Jesus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and facilities were nice. The room was also nice. One critique would be the food.
Stayed 6 nights in Dec 2023

10/10 Excellent

Yasser

Stayed 7 nights in Dec 2023

8/10 Good

Sanj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a lovely place and the staff are wonderful. Our hostess "Nisreen" was so helpful and accommodating. The beach is absolutely amazing with so much wildlife.
Stayed 7 nights in Dec 2023

6/10 Okay

Sultan Aleyna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I enjoyed the modern rooms and the beautiful beach of the hotel. The reception were really friendly and kind. The food, however, needs major improvement. They had the same foods everyday and most did not taste good, which is a shame for a nice hotel. My family and I also did not appreciate when one of the security (I think he is the night security in the hotel who was wearing glasses) came to ask/ check my family and I for our hotel ‘bracelets’ whilst we were eating our dinner at the hotel restaurant. This was very unprofessional, rude and embarrassing in front of other guests. The next day, the same person stopped me and asked for my bracelet.
Stayed 5 nights in Dec 2023

10/10 Excellent

Maged

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, amazingly big staff
Stayed 4 nights in May 2023

2/10 Terrible

Maisaa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Idrisul

Stayed 2 nights in Feb 2023

4/10 Poor

Larisza

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room we’re staying is not satisfied to be a five star hotel, everything is old and broken, bathroom is very smelly and the wash basin is blocked. If you don’t give a tips to your cleaner, then you will be without a water

10/10 Excellent

Eslam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
very good. Pros : staff is friendly (especially Omar from Dinning room and Elsayed from room service), sandy beach, perfect food with variety, nice aqua park. Cons: most swimming pools are not heated in winter.
Stayed 5 nights in Dec 2022

2/10 Terrible

Ebram

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly Staff
Stayed 2 nights in Oct 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

4/10 Poor

Gergis

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad hotel
Stayed 7 nights in Sep 2022

8/10 Good

Mohamed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

4/10 Poor

Mohamed

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bad Hotel
Food was not good at all. Room needs renovation. Linens are worn out. Rocky beach that causes cuts and bruises. Staff are not professional, they need more training. Property does not deserve 5 star. Not recommended at all.
Stayed 6 nights in Jul 2022

8/10 Good

Christina

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pyramids is NOT a 5 Stars resort! I don’t know why or how they’ve been rated so but they aren’t 5 stars at all - I’d rate them 3 to be honest. The place needs updating - we were in a renovated room and our fridge was tiny and dirty, didn’t keep drinks cold, no remote for the AC, tiny TV. Food is not very good in terms of taste and quality, though quantity wise there is a lot to eat - we ended up eating out at least once per day, which is not pleasing at all when you’ve paid for all inclusive and considering the closest places are 20 minutes away. Pools have green mold around edges and floors are slimy in parts - told a lifeguard but they said ‘that’s normal’. Beach was closed our entire visit due to a shark attack so not their fault but disappointing to not be able to enjoy the sea. It looked beautiful and would have been the best part of the trip. Honestly, if I had paid 3 star resort prices I would have been happy with the resort. However, I paid 5 star rates and didn’t stay in a 5 star resort, so we aren’t very happy.
Stayed 4 nights in Jul 2022

10/10 Excellent

Emad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Fabulous location on a beautiful sandy beach and corals accessible within a short snorkel. Very convenient for kids and snorkling beginners. Next to the marina and shopping center. Very friendly staff with various linguistic skills, tourists from different countries and variety of dinning options. The rooms are clean but in need for renovations as aging is very obvious in several of them. TV channels are very very limited. Wifi ONLY avilable at Lobby. I would recommend and would go there again and again to enjoy such location, friendliness, and amenities at a competitive price.
Stayed 3 nights in Jun 2022

6/10 Okay

Verified traveller

Stayed 6 nights in Apr 2022

10/10 Excellent

Mohamed

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife really enjoyed the time we spent in this hotel , we liked how there is a big variety of the food and how they keeping the place clean and the staff were amazing , very nice , and the beach was very easy to access , over all the place was amazing.
Stayed 6 nights in Mar 2022

4/10 Poor

Shoaib, Essex

Travelled with family
Disliked: Staff & service, property conditions & facilities
Beach area/greenery nice but actual building is very tired, tatty and desperate need of a refurbishment including the leaking roof flooding the lobby area?! No Welcome pack/hotel information in room. Electricity went out on the entire resort a few times a day?? No telephones working nor shower hot water in our double connecting room, had to walk 5min each way to reception every time needed speak to staff which was ridiculous - Issues reported but staff were blatantly not interested on rectifying consequently we did not have these essential throughout our stay. Hotel food was excellent, restaurant staff very helpful and prompt but staff on entire resort spoke broken English which created communication difficulties for even the simplest requests. Heated outdoor pool/slides fab for families, not much to do around the hotel but location is good
Stayed 9 nights in Dec 2021

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021

2/10 Terrible

Nathaniel, Dulles

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I did not want to write this but the property disappointed from check in to check out. At check in, they could not find my already paid for reservation and made me wait with my family for one hour while they called some mysterious sales office in Cairo. I showed them my confirmation number and payment receipt via the app to no avail. Finally I contacted Expedia to intervene and the hotel staff checked me in but offered no apology or further explanation on the hour we waited. We got to the room and wanting to freshen up from our travel tried the shower but no hot water. I tried to call the front desk but the hotel phone in our room did not work. No wi-fi either but when I did talk to the front desk later they told me "for wi-fi just come to the reception area" and a service tech told me they were having trouble installing an access point on our wing of the hotel. When another technician came to look at the room phone that did not work, he removed the connector from the wall, sucked on it with his mouth as if his salvia would create connectivity then plugged it back in but still no dial tone. He promised to come back the next day but did not. I asked the front desk three times total about the phone and hot water and each time they promised to send someone to fix and we checked out two days later with nothing fixed. At check out, I asked to speak to a manager and the staff said no managers were onsite (on a Saturday at 9:30am). The entire stay was a disappointment.
Stayed 2 nights in Oct 2021