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Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa

5.0 star property
Luxury Huzhou resort in Wuxing with 6 restaurants
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa

Exterior
Indoor pool, outdoor pool, pool umbrellas
Exterior
Lobby
Meeting facility

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Room service
  • Laundry
  • Air conditioning
The price is AU$256
includes taxes & fees
1 Jan - 2 Jan 2025

Explore the area

Map
No. 5858 Taihu Road, Huzhou, Zhejiang, 313000
  • Lake Tai
    2 min walk
  • Huzhou Hot Spring Golf Club
    9 min drive
  • Qianshan Park
    9 min drive
  • Suzhou (SZV)
    94 min drive

Room options

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View | Living room

Suite, 1 Bedroom, Lake View

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 85 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 85 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Resort View

Studio Suite, 1 King Bed, Resort View

Studio Suite, 1 King Bed, Resort View

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 68 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Resort View

Room, 2 Single Beds, Resort View

Room, 2 Single Beds, Resort View

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 56 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 68 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Single Bed

View all photos for Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Balcony

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 75 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Lake View (Balcony)

Premier Room, 1 King Bed, Lake View (Balcony)

Premier Room, 1 King Bed, Lake View (Balcony)

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Resort View

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Resort View

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Resort View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Resort View

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 45 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Resort View

Room, 1 King Bed, Resort View

Room, 1 King Bed, Resort View

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Balcony, Lake View

Presidential Suite, 2 Bedrooms, Balcony, Lake View

Presidential Suite, 2 Bedrooms, Balcony, Lake View

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 69 sq m
  • Lake view
  • Sleeps 5
  • 2 Double Beds

View all photos for Premier Room, 2 Single Beds, Lake View (Balcony)

Premier Room, 2 Single Beds, Lake View (Balcony)

Premier Room, 2 Single Beds, Lake View (Balcony)

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Lake View

Room, 2 Single Beds, Lake View

Room, 2 Single Beds, Lake View

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 80 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Resort View

Deluxe Room, 2 Single Beds, Resort View

Deluxe Room, 2 Single Beds, Resort View

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Resort View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Resort View

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Resort View

Room, 2 Single Beds, Resort View

Room, 2 Single Beds, Resort View

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 80 sq m
  • Resort view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior

Crowne Plaza Huzhou, an IHG Hotel

Pool
Parking included
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (10)
The price is AU$228
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Crowne Plaza Huzhou, an IHG Hotel

About the area

Huzhou

A luxury stay in Huzhou awaits you at Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa. You'll be 0.1 km (0.1 mi) from Lake Tai and 8.8 km (5.4 mi) from Qianshan Park. Highlights at this family-friendly resort include 6 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Shine Spa 炫逸水疗 can include massages, body scrubs and facials along with access to the sauna and steam room. The restaurant, 采悦轩中餐厅, serves Chinese cuisine and is open for lunch and dinner. 大堂吧 is the resort's own lobby lounge. Enjoy the indoor swimming pool, free kids' club, gym and Hot tub. 20451 square feet (1900 square metres) of event facilities include 16 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a seasonal outdoor swimming pool and a children's swimming pool. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Wuxing resort include Huzhou Hot Spring Golf Club and China Hubi Museum.
View more Resorts in HuzhouOpens in a new window

What's nearby

  • Lake Tai - 2 min walk
  • Huzhou Hot Spring Golf Club - 9 min drive
  • Qianshan Park - 9 min drive
  • Nanxun Old Town - 32 min drive
  • Mogan Mountain Scenic Area - 57 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 104 min drive

Restaurants

  • ‪太湖春天生态酒店 - ‬9 min drive
  • ‪德克士 - ‬4 min drive
  • ‪渔人火锅 - ‬2 min drive
  • ‪望湖疗养院 - ‬16 min walk
  • ‪太湖阳光雷迪森度假酒店-Spa水疗 - ‬4 min drive

About this property

Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa

Luxury Huzhou resort in Wuxing with 6 restaurants
Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa offers its guests a full-service spa, a waterslide, and an indoor pool. There are 6 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre, 16 meeting rooms, and limo/town car service are available. Event space at this resort measures 20451 square feet (1900 square metres) and includes conference space. An outdoor pool, a children's pool, and a hot tub are also featured at the luxury Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Huzhou resort.

  • 281 guestrooms or units
  • 27 levels
  • 6 dining venues
  • 20451 sq ft of conference space
  • 1900 sq. m of conference space
  • Built in 2012
  • Karaoke
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa offers 281 air-conditioned accommodations, which are accessible via exterior corridors, and features fireplaces and iPod docking stations. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. 40-inch plasma televisions come with satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa, Shine Spa 炫逸水疗. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 188 per person
  • 6 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 大堂吧
  • 炫吧
  • 炫和川日本餐厅
  • 盛宴标帜餐厅
  • 采悦轩中餐厅

Things to do

  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Karaoke
  • Outdoor pool
  • Piano
  • Playground
  • Shopping
  • Spa tub
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • 20,451 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Garden
  • In a regional park
  • On a lake
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height electrical sockets in bathroom
  • Tile flooring in room
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch plasma TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Fireplace
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 496.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 188 per person
  • Airport shuttle fee: CNY 3000 per vehicle (return)
  • Rollaway bed fee: CNY 496.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open in July and close in September.
  • Hot springs access available from 3:00 PM to 10:00 PM.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Sheraton Hot
Sheraton Hot Spring
Sheraton Hot Spring Resort
Sheraton Huzhou Hot Spring
Sheraton Huzhou Hot Spring Resort
Sheraton Huzhou Hot Spring Resort
Sheraton Huzhou Taihu Lake Hot Spring Resort Spa

Frequently asked questions

What is the cancellation policy at Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa?

Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa on 1 Jan 2025 start from AU$256.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa?

Yep, Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa has a free self car park. Onsite parking is limited.

Is there a spa on site at Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa?

Yep, Shine Spa 炫逸水疗 is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from July to September.

Does Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa?

Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa features a full-service spa, an outdoor pool and an indoor pool. All guestrooms come with premium bedding, 24-hour room service and fireplaces.

What makes Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa a romantic place to stay?

1 hot tub and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa.

Is Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa is a hit with families.

Does Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa serve breakfast?

Sure does, buffet brekkie is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa?

Yep, they've got a lounge bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa?

No, pets are not allowed.

Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 20 out of 35 reviews" "
Rating 8 - Good. 10 out of 35 reviews" "
Rating 6 - Okay. 5 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean , centrally located. The staff were absolutely amazing
Stayed 2 nights in Apr 2024

8/10 Good

Xiaolan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was surprised to smell the smoke when we were heading downstairs to check out,Very disappointed for 4star hotel like this 。Would be nice to control the cigarette smoke from the gusts .
Stayed 1 night in Mar 2024

10/10 Excellent

ANTONY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

wen liang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 1 night in Feb 2024

10/10 Excellent

Yuanyuan

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

LUOYUN

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The aircondition is worst and we use the heater there. Maybe due to the high demand during the new year, the service is bit out of order when do the check in and breakfast.
Stayed 2 nights in Dec 2023

10/10 Excellent

chen

Stayed 2 nights in Oct 2021

10/10 Excellent

Robin, San Jose, CA

Travelled with family
Liked: Cleanliness, staff & service
Beautiful hotel, very impressive. The hot springs in a separate building is a nice feature also.
Stayed 1 night in Jan 2019

10/10 Excellent

XIAOSU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in China
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a really lovely hotel. A little pricey because it’s clearly a popular Wedding and family destination . I thought it was very pretty and staff was incredibly nice and accommodating. I like to stay at hotels with club lounges for added attention and service but they were renovating that area. I was disappointed and that staff did everything to make it up to me.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting experience.
Far away from city!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but overpriced.
The hotel is absolutely gorgeous looking at it from the outside. It's a decent hotel inside but nothing extraordinary. Breakfast buffet is way overpriced at about $35. Walked through the dinner buffet but decided it wasn't going to be worth the $70 price. At $317 a night, it's only worth 3 stars. If the price was $200 or less, then 4 stars.

6/10 Okay

JSQ, Philippines

Liked: Staff & service
Impressive Looking Structure
The unique ring shaped structure is indeed very impressive. But I am not sold by the interior. Big round bathtub can be a Wow factor when you enter the room. But can be an obstruction as you go to the bathroom or lavatory on your every day use. Meaning poor lay out. Room is equipped with many technically advanced amenities (like lights and curtains controlled by an iPod) but unfortunately, not user friendly at all. The high ended Roca wireless automatic toilet./bidet is not working. The hotel name has "Hot Spring" on it. We can not find any. Breakfast is poor in terms of food and service for such a high class hotel.

8/10 Good

Christine, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mind blowing hotel
If yiu want to take the time to head inland from Shanghai and still stay in a top class hotel this is the one. The hotel is amazing and we'll worth the trip

10/10 Excellent

Les, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spectacular facility
truly spectacular facility; the night time lighting is a real attraction. Very courteous staff. Managers do actually enforce the no-smoking policy (law) which other Chinese hotels and restaurants don't! Excellent breakfast. Dinner prices are high. Beautiful room.

10/10 Excellent

Li rong

Stayed 2 nights in Sep 2023

10/10 Excellent

MENG, 苏州

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
度假的好地方
周末到太湖月亮湾酒店度假，看湖光山色，享太湖美食。月亮湾酒店的夜晚灯光秀真的很美，值得欣赏！
Stayed 1 night in Jun 2019

6/10 Okay

Yuen Chun

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

KuanChih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店各方面都不錯，除了1F餐廳
飯店本身的確符合五星級的水準，櫃檯服務態度及房間舒適度等等都沒話說，1F的餐廳是最大敗筆，無論是食物或服務生的訓練程度都不夠好，唯有價錢是五星級的。飯店有送溫泉票券，一定要去試試，記得自帶泳衣及泳圈。
Stayed 1 night in Nov 2018

10/10 Excellent

jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
第2次入住了，升级了家庭房，湖景，房间够大，服务很好，下次还会选择
Stayed 1 night in Sep 2018

10/10 Excellent

YONGXIAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Rosy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017