Apartamentos Estrella del Norte

3.0 star property
Family-friendly hotel with coffee shop/cafe and restaurant
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Apartamentos Estrella del Norte

Studio, 1 King Bed, Terrace, Sea View | View from room
View from property
Property entrance
Studio, 1 King Bed, Terrace, Sea View
Superior Apartment, Terrace, Sea View | Private kitchen

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry
  • Parking included
    Parking included

Explore the area

Map
Carretera del Amparo, 75, Icod de los Vinos, Tenerife, 38430
  • Ancient Dragon Tree
    13 min walk
  • San Marcos Church
    14 min walk
  • Drago Park
    14 min walk
  • Tenerife (TFS-Tenerife South)
    52 min drive

Room options

Superior Apartment, 2 Bedrooms, Terrace, Sea View

Highlights

Deck/patio
Individually decorated
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
HDTV
Down duvet
Tempur-Pedic bed
  • 65 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Panoramic Apartment, 2 Bedrooms, Balcony, Sea View

Highlights

Balcony
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
HDTV
Down duvet
Tempur-Pedic bed
2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

Panoramic Apartment, 1 Bedroom, Balcony, Sea View

Highlights

Balcony
Individually decorated
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
HDTV
Down duvet
Tempur-Pedic bed
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

Family Suite, 2 Bedrooms, Terrace, Ocean View

Highlights

Terrace
Individually decorated
Private indoor hot tub
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
HDTV
Washer/dryer
  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Economy Apartment, 1 Bedroom, Kitchenette

Highlights

Individually furnished
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
HDTV
Down duvet
Tempur-Pedic bed
Separate bedroom
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Family Apartment, 1 Bedroom, Kitchenette

Highlights

Individually furnished
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
HDTV
Down duvet
Tempur-Pedic bed
Separate bedroom
  • 45 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

Superior Apartment, Terrace, Sea View

Highlights

Terrace
Individually decorated
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
HDTV
Down duvet
Tempur-Pedic bed
  • 55 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

Honeymoon Suite, 1 King Bed, Hot Tub

Highlights

Balcony
Individually furnished
Individually decorated
Private indoor hot tub
Kitchen
Full-sized fridge/freezer
HDTV
Blackout curtains
  • 25 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Icod de los Vinos

A family-friendly stay in Icod de los Vinos awaits you at Apartamentos Estrella del Norte. Within just a 15-minute stroll, you'll find Ancient Dragon Tree and San Marcos Church. Highlights at this hotel include a restaurant, and in-room kitchens and free WiFi. .The family restaurant, LOS FAROLES, is open for breakfast, brunch, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the free kids' club and pool loungers as well as access to a playground. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 8:30 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .In proximity to this 3-property class Icod de los Vinos hotel you'll find Teide National Park.

What's nearby

  • Ancient Dragon Tree - 13 min walk - 1.1 km
  • San Marcos Church - 14 min walk - 1.2 km
  • Drago Park - 14 min walk - 1.3 km
  • Tenerife Beaches - 12 min drive - 5.9 km
  • Playa Moreno - 12 min drive - 8.4 km

Getting around

  • Tenerife (TFS-Tenerife South) - 52 min drive

Restaurants

  • ‪Playa de San Marcos - ‬6 min drive
  • ‪Lekkery - ‬13 min walk
  • ‪Los Faroles - ‬1 min walk
  • ‪La Parada - Casa de Comidas - ‬13 min walk
  • ‪Mirador de Garachico - ‬9 min drive

About this property

Apartamentos Estrella del Norte

Family-friendly hotel with coffee shop/cafe and restaurant
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1292 square feet (120 square metres) and includes conference space. A library, a terrace, and a complimentary children's club are also featured at the family-friendly Apartamentos Estrella del Norte. The hotel can provide wedding services and tour/ticket assistance. Self parking is free.
  • 1 building
  • 28 guestrooms or units
  • 5 levels
  • 1292 sq ft of conference space
  • 120 sq. m of conference space
  • Built in 2003
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • On-site shopping
  • Lift
  • Bar or lounge
  • Dining venue
Apartamentos Estrella del Norte offers 28 accommodations with a hairdryer and free toiletries. Tempur-Pedic beds feature Egyptian cotton sheets, down duvets and premium bedding. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers and microwaves.

Guests can surf the web using complimentary wireless Internet access. 32-inch flat-screen televisions come with satellite channels. Housekeeping is provided on a limited basis.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 8:30 AM to 10:00 AM for a fee: EUR 7 for adults and EUR 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • LOS FAROLES

Family friendly

  • Baby bath
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Highchair
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Trampoline

Conveniences

  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (limited availability)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2003
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Limited room service
  • Microwave
  • Toaster

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 10:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 20 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 15.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 7 for adults and from EUR 5 for children
  • Pet fee: EUR 20 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Apartamentos Estrella Norte
Apartamentos Estrella Norte Aparthotel
Apartamentos Estrella Norte Aparthotel Icod de los Vinos
Apartamentos Estrella Norte Icod de los Vinos
Apartamentos Estrella Del Norte Hotel Icod De Los Vinos
Apartamentos Estrella Norte
Apartamentos Estrella del Norte Hotel
Apartamentos Estrella del Norte Icod de los Vinos
Apartamentos Estrella del Norte Hotel Icod de los Vinos

Frequently asked questions

Is parking available at Apartamentos Estrella del Norte?

Yep, Apartamentos Estrella del Norte has a free self car park.

How much does it cost to stay at Apartamentos Estrella del Norte?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Apartamentos Estrella del Norte on 5 Dec 2024 start from AU$123.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Apartamentos Estrella del Norte?

The closest beach to Apartamentos Estrella del Norte is Garden Beach (16 km).

What makes Apartamentos Estrella del Norte a romantic place to stay?

Ocean-view dining and romance packages, as well as comfy beds in the guestrooms, all help set the scene for a romantic weekend at Apartamentos Estrella del Norte.

Is Apartamentos Estrella del Norte family-friendly?

You bet! With amenities such as a free children's club and a playground, as well as highchairs and baby baths in the guestrooms, it's no surprise that Apartamentos Estrella del Norte is a hit with families.

Does Apartamentos Estrella del Norte serve breakfast?

Yeah, buffet brekkie is available daily between 8:30 AM and 10:00 AM.

Is there a free airport shuttle available at Apartamentos Estrella del Norte?

No, Apartamentos Estrella del Norte does not offer an airport shuttle service.

Is there a bar or restaurant at Apartamentos Estrella del Norte?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Apartamentos Estrella del Norte?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Apartamentos Estrella del Norte?

Dogs are welcome at Apartamentos Estrella del Norte, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.

Apartamentos Estrella del Norte Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 34 out of 160 reviews" "
Rating 8 - Good. 50 out of 160 reviews" "
Rating 6 - Okay. 45 out of 160 reviews" "
Rating 4 - Poor. 22 out of 160 reviews" "
Rating 2 - Terrible. 9 out of 160 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Edlin

Stayed 7 nights in Feb 2024

10/10 Excellent

Eric, Minneapolis

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this place, despite some eccentricities. Estrella del Norte is run by a few generations of a Canarian family, and feels like a family-run establishment. The building is somewhat dated, but boasts fantastic views both ways, of the sea and nearby Teide volcano. They keep it spotlessly clean, and are very welcoming. I stayed in what they called the Honeymoon Suite, top floor. My room had balconies on both sides. One of the eccentricities was a hot tub in the room that also served as the kitchen and living room. This isn't a criticism; just an observation. I was ill for the first part of my stay, and extended my stay twice. The owners were very accommodating of me, and they earned my gratitude. They also provided, free of charge, a litterbox for my cat, who travels everywhere with me. The hotel is on a block that serves as a de facto resort compound. It's a little bit uphill from the central area of Icod, but is self-contained. The reception has a small shop with necessities like snacks and soft drinks and booze. Just around the corner, on the same block, there is a full-service restaurant (Los Faroles). I'm not sure if it's affiliated with the hotel, but I ate a lot of my meals there. They serve massive portions of Canarian food at excellent prices, and are one of the few places open on holidays. I would definitely stay here again.
Stayed 5 nights in Jan 2024

6/10 Okay

Md Ashraf Ul

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything was very good . Check -in and check-out was very easy . They housekeepimg was very good . But I would like to suggest that they should change the pillows and blanket . Even though it was clean but they look like it has been used for too long time and there are some permanent stains on the covers . And pillows became so hard .
Stayed 7 nights in Feb 2024

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it is a great place to stay if you want to be closer to real Tenerife.. A car is essential as walking to amenities is rather difficult due to how steep the area is. Me and my partner really liked the location- we still remember those morning coffees with amazing views into the ocean. The apartment itself was quite spacious and it had all we needed. The only negative was the bed- very squeaky at every move - the bed screws need a little grease and that should solve the problem. Wi-Fi was good in the living room and on the balcony, but not great in the bedroom itself.. The staff very friendly.. There’s is a restaurant on site that serves food and drinks at very reasonable prices..
Stayed 7 nights in Mar 2023

8/10 Good

Sandra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The appartment was spacious and suited our visit. It was plenty of space for three people, staff was very nice and helpful. It had almost all necessary kitchen accessories (except cutting board) very nice view trough the balcony. The only minus was that there was no heating and the room felt cold inthe mornings and evenings.
Stayed 6 nights in Jan 2023

10/10 Excellent

Lorenzo

Stayed 1 night in Jan 2023

10/10 Excellent

Susan, Los Gatos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful room with 4 beds, as requested. It included a deck with an amazing view down to the ocean. We were pleased to find the adjacent restaurant open for dinner.
Stayed 1 night in Oct 2022

6/10 Okay

Aravind

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The location is beautiful, mountains on one side and sea on the other. WiFi signal is terrible in the rooms and works well in the corridor. Overall the place is okay for the price !!!
Stayed 2 nights in Apr 2021

2/10 Terrible

SteveK., Boston

Travelled with partner
Disliked: Cleanliness, amenities
The septic was backed up and the room stank to the point of nausea. Had to cancel and book elsewhere. Also you can't flush toilet paper so all your wipes had to be put in be the bin next to the toilet. The hotel kitchen was an unbelievable disaster. The owner left her 11 year old daughter who doesn't speak a lick of English at the front desk so check in was difficult to say the least.
Stayed 7 nights in Dec 2019

10/10 Excellent

Shay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for couples
At first we came to the place and the lady at reception didnt find our reservation. Then she told as that all the rooms are booked, so insted, she gave as the suite at the same price. The room was great, clean, small but comfortable, with great view!
Stayed 1 night in Sep 2018

2/10 Terrible

Vicky, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noone in the reception took us about 10 min to find a person who could check us in. Got the wrong room to start with two single beds pushed together instead of king bed. The second room got broken shower handle, black mould in the fridge and and the balcony rail very badly installed- you could use it as a swing instead. No internet connection in a room just on the balcony and very poor. Left after a few hours as soon as secured another hotel. Very disappointed how the owner responded to our complaint. View to die for as long you do not look down- they were getting a new patio just below our balcony.
Stayed 14 nights in Jun 2018

6/10 Okay

buck66, london

Ok for one night
Stayed here for one nite due to an early arrival date into Tenerif the hotel is very remote a basic. Our room was extremely small you could just walk around the bed. There is very little in the way of restaurants in this area so you are committed to use hotel resturant which is reasonably priced. I would not recommend booking a room if staying more than a few days apartments are available.
Stayed 1 night in Dec 2017

6/10 Okay

Craig

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could have been nice.
On arrival my booking was cancelled and had to pay more. Three people of my party were bitten by something during the night. The beds were very hard. Breakfast was €7 each and was really not worth it. It could be a nice hotel, but sadly I won’t be coming here again. The flashing pharmacy light outside was a real irritation.
Stayed 1 night in Nov 2017

8/10 Good

dyl, uk

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely cosy hotel.
Food very good and staff helpful. Only one fault and that was the bed. Very hard and uncomfortable.
Stayed 10 nights in Sep 2017

8/10 Good

kevin, london

Liked: Cleanliness, staff & service
Beautiful building.Well situated.
Most things about the apartment was fairly good,but the central heating did not work all of the time and being January this was a problem,Although the staff were most helpful this caused a problem.Saying that we would not hesitate in returning as the location being close to Garichico and not too far from Puerto de la crus was a plus.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Canarian apartments in Icod del los Venos
Guests are very much left to work it out for themselves. Arrived late at night, reception office locked. Wandered around and was 'found' by staff so we could check in. Apartment was basic. Very very hard mattress. Poor internet reception cover. The views of tenerifes coastline from the balcony were it's only positive feature, it was a very clean room and there was plenty of parking. Continental breakfast on offer in the morning 7 Euros. Adequate but with very limited choice.

8/10 Good

Arthur

Liked: Cleanliness, staff & service, room comfort
Comfortable, clean apartments.
Enjoyed our 3 nights. Accommodation a little tired. Bring a small multitool! Breakfast on offer at Euros 7 - basic but ok. Excellent sea views although north facing and so not much sun.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Quiet apartment
Quiet, family run apartments. Not the flashiest place, but comfortable. We enjoyed our stay there.

8/10 Good

Steve, Shropshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with lovely views
We had a quiet sunny week in December - ideal for visiting

10/10 Excellent

Malcolm, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel
Thoroughly enjoyed my stay with excellent accommodation and fine food in the linked Los Faroles restaurant. The staff were always helpful. Provided you have your own transport,the venue is well located for visiting the rest of Tenerife and just a few kilometres drive from the very attractive Garachico and not that far from Puerto de la Cruz. You do need to be fit to climb back from Icod itself if walking into town, but steep inclines in Tenerife are the norm ! A number of the fellow residents had chosen the venue for access to the hiking trails, but again the hotel works if you are just looking for a bit of pampering.

10/10 Excellent

Ryan, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, comfort and solitude
The family owned Estrella Del Norte was a very warm experience and had impressive service for such a short staff (the family). For those looking to get away from the city life and to be alone with your loved one, this place is the ultimate recommendation. The food at the hotel restaurant is some of the best food you will be able to try while on Tenerife and definitely is a hidden gem on the island. A pleasant walk to the center of Icod De Los vinos is a nice way to start a morning and there is a healthy amount of things to enjoy in the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
lovely hotel...but car is nesesarry.cos there I nothing around..but everything is 30 min drive away..well worth going there..its cheap it has fantastic vie.very quet.we coming back again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice spot
We were left without a place to stay after we cancelled our reservation at the hotel where we were staying. The stay at estrella lifted our spirit, it is located above Icod del los vinos, not in the best spot ever, but it over looks the seaand has the most beautiful views from its sppartments. The service was superb. And so was dining at it's restaurant. Overall we enjoyed our stay.

8/10 Good

Vijay and Maya

Liked: Cleanliness, staff & service
good frindly and helpful staff
Nice accomodation/flat, could do with a heater in the winter, felt cold in the nights. Shower needs updating. Very poor flow from the shower. Could have had a microwave oven as we were self catering, but did provide us with a toaster and a kettle upon request. Very helpful and polite staff both Robert and Naomi. Dinner at the restaurant was good and tasty. Good travel/tourist advice from Robert and Naomi. Generally satisfied with the service.

2/10 Terrible

Ian, Glasgow

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was overbooked.
When we arrived we were informed that we could not have the room we booked 2 months in advance because the hotel was fully booked. Instead they would give us an upgraded apartment in a property they owned a short distance away ( 1.5 miles). On reflection we should have demanded our money back at this point. It had a nice terrace but had only one working 400W heater and very cold. Sheets looked moth eaten. There was no hot water morning 1, no water at all morning 2 and the warm water pressure so low that you could not have a decent shower. The shower head was broken off the wall. The decor was not good and the TV didn't work. After 4 days of this we eventually got the room we had booked in the apartment complex but only after a lot of argument with the manageress who seemed to suggest that our complaints were frivolous. She clearly didn't quite grasp how angry we were with her because on our first evening in our nice apartment she came to our room to ask us if we could move out to make way for another couple who had no TV in their room and who found it impossible to sleep without a TV. Its sometimes hard to not be abusive. So our holiday consisted of 4 days in a substandard apartment we would never have booked and 3 days in the apartment we actually booked which was OK. Would I return? No.