2/10 Terrible
Nelly, Abuja
5 Jan 2016
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The experience
I should have anticipated the service from the moment i walked into the reception... Despite calling the hotel manager for directions a day before checking in, the receptionist was totally unaware of my reservation. The swimming pool was dirty, WiFi was suspiciously down throughout my stay and some water pipes had broken, leaving constant drips on the stairwell and in the first room i was given. There were mosquitoes in the room, it was dusty, stuffy and the lights were too dim giving the impression of a seedy hotel rather than a cozy one. Located near a busy market and one of the more shady parts of the city, i was advised not to keep late nights. I checked out early and noticed that neither the receptionist nor security guard were at their posts despite tellibg them the night before that i would be leavibg early. After waiting for almost half an hour, i had to let myself out so i wouldn't miss my bus. I certainly will not be going back.