Grand Geneva Resort & Spa

4.0 star property
Family-friendly ski resort with a full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Grand Geneva Resort & Spa

Indoor pool, outdoor pool, pool umbrellas, pool loungers
Premium bedding, down duvets, pillow-top beds, in-room safe
View from property
2 bars/lounges, poolside bar
Aerial view

Reviews

8.4 out of 10

Very good

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • Laundry
    Laundry
  • Spa
    Spa
  • Hot tub
    Hot tub
  • 24/7 front desk
    24/7 front desk
  • Pet-friendly
    Pet-friendly
The price is AU$381
includes taxes & fees
17 Nov - 18 Nov

Explore the area

Map
7036 Grand Geneva Wy, Lake Geneva, WI, 53147
  • The Brute Golf Course
    1 min walk
  • The Highlands Golf Course
    1 min walk
  • Moose Mountain Falls Waterpark
    9 min drive
  • Kenosha, WI (ENW-Kenosha Regional)
    44 min drive

Room options

One Bedroom Queen Villa

Highlights

Garden
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

One Bedroom King Villa

Highlights

Garden
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dishwasher
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Two Bedroom Queen Villa

Highlights

Garden
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dishwasher
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
Down duvet
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

Three Bedroom Queen Villa

Highlights

Garden
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Queen Sofa Bed

Three Bedroom King Villa

Highlights

Garden
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • Sleeps 8
  • 3 King Beds and 1 Queen Sofa Bed

Junior Suite

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
Premium bedding
Down duvet
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Studio Villa

Highlights

Garden
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
HDTV
  • Sleeps 3
  • 1 Queen Bed

Two Bedroom King Villa

Highlights

Garden
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • Sleeps 6
  • 2 King Beds

Superior Room, 2 Queen Beds, Lakeside

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
Down duvet
  • 31 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
Down duvet
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed, Golf View, Lakeside

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
Down duvet
  • 31 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

Premier Suite, 1 King Bed with Sofa bed

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 38.9 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About the area

Lake Geneva

A family-friendly stay in Lake Geneva awaits you at Grand Geneva Resort & Spa. Within steps you'll find The Brute Golf Course and The Highlands Golf Course. Highlights at this ski resort include 3 restaurants, 2 bars/lounges and a full-service spa. .A relaxing visit to WELL Spa + Salon can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, Grand Cafe, serves American cuisine and is open for breakfast, lunch and dinner. At the resort's own poolside bar, you can stop for a drink. Enjoy the 2 indoor tennis courts, golf course and water park plus access to golf lessons. 62000 square feet (5760 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include an outdoor swimming pool, an indoor swimming pool and a nightclub. Cooked-to-order breakfast is available daily between 6:30 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4-property class Lake Geneva resort include Moose Mountain Falls Waterpark and The Mountain Top at Grand Geneva Resort.

What's nearby

  • The Mountain Top at Grand Geneva Resort - 6 min drive
  • Riviera Beach - 8 min drive
  • Moose Mountain Falls Waterpark - 9 min drive
  • Lake Geneva Cruise Line - 9 min drive
  • Riviera Ballroom - 9 min drive

Getting around

  • Fox Lake Station - 34 min drive
  • Milwaukee, WI (MKE-General Mitchell Intl.) - 53 min drive

Restaurants

  • ‪McDonald's - ‬8 min drive
  • ‪Starbucks - ‬7 min drive
  • ‪Culver's - ‬8 min drive
  • ‪Taco Bell - ‬7 min drive
  • ‪Starbucks - ‬8 min drive

About this property

Grand Geneva Resort & Spa

Family-friendly ski resort with a full-service spa
During the winter, enjoy on-site recreational activities like downhill skiing, cross-country skiing and snowboarding, and return when the snow melts for a round of golf at the on-site golf course. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Grand Geneva Resort & Spa helps provide the perfect ski holiday with ski storage, skiing lessons and ski equipment rentals. At the end of the day, order après-ski drinks at one of the resort's 2 bars/lounges or mingle with other revellers at the on-site nightclub.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. Public spaces have free WiFi. This ski resort also offers an indoor pool, an outdoor pool and a children's pool. Free self parking is available.

This 4-star Lake Geneva resort is smoke free.

  • 384 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 62000 sq ft of conference space
  • 5760 sq. m of conference space
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Grand Geneva Resort & Spa offers 384 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature down duvets and premium bedding. 55-inch LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

WELL Spa + Salon has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: USD 7 to 22 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Geneva ChopHouse
  • Grand Cafe
  • Ristorante Brissago

Family friendly

  • Children's pool
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 62,000 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 65.00 per pet, per night (maximum USD 300.00 per stay), plus a one-time cleaning fee of USD 150.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 37.98 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Faxes
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Shuttle service
  • Ski shuttle
  • Hot tub access
  • Sporting facilities or equipment
  • Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7 to 22 per person
  • Pet fee: USD 65.00 per pet, per night (maximum USD 300.00 per stay) plus a one-off USD 150.00 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Carte Blanche. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Geneva Grand Resort
Grand Geneva
Grand Geneva Resort
Grand Geneva Hotel Lake Geneva
Grand Geneva Resort And Spa
Grand Geneva Lake
Lake Geneva Illinois
Grand Geneva Hotel Lake Geneva
Grand Geneva Lake
Grand Geneva Resort Spa
Grand Geneva & Spa Lake Geneva
Grand Geneva Resort & Spa Resort
Grand Geneva Resort & Spa Lake Geneva
Grand Geneva Resort & Spa Resort Lake Geneva

Frequently asked questions

What is the cancellation policy at Grand Geneva Resort & Spa?

Grand Geneva Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Geneva Resort & Spa?

As of 14 Nov 2024, prices found for a 1-night stay for 2 adults at Grand Geneva Resort & Spa on 17 Nov 2024 start from AU$322.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Geneva Resort & Spa?

Yep, Grand Geneva Resort & Spa has a free self car park.

Are there any beaches close to Grand Geneva Resort & Spa?

The closest beach to Grand Geneva Resort & Spa is Riviera Beach (3.8 km).

Is there a spa on site at Grand Geneva Resort & Spa?

Yep, WELL Spa + Salon is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Grand Geneva Resort & Spa have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Grand Geneva Resort & Spa?

Grand Geneva Resort & Spa features a full-service spa, a nightclub and a health club. All guestrooms come with pillowtop beds and premium bedding.

What makes Grand Geneva Resort & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Grand Geneva Resort & Spa.

Is Grand Geneva Resort & Spa family-friendly?

You bet! With amenities such as a children's pool, children's meals and a playground, it's no surprise that Grand Geneva Resort & Spa is a hit with families.

Does Grand Geneva Resort & Spa serve breakfast?

You bet, cooked-to-order breakfast is served daily between 6:30 AM and 11:30 AM.

Is there a free airport shuttle available at Grand Geneva Resort & Spa?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Grand Geneva Resort & Spa?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Geneva Resort & Spa?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Grand Geneva Resort & Spa?

Dogs are welcome at Grand Geneva Resort & Spa, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 11 kg per pet.

Is there a golf course on site at Grand Geneva Resort & Spa?

There isn't one on site, but The Brute Golf Course is a short 1-minute walk away.

Grand Geneva Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 569 out of 1004 reviews" "
Rating 8 - Good. 216 out of 1004 reviews" "
Rating 6 - Okay. 98 out of 1004 reviews" "
Rating 4 - Poor. 60 out of 1004 reviews" "
Rating 2 - Terrible. 61 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, Peaceful, Comfy, & CLEAN
We had to go to Waukesha for a business meeting with our customer, so this was a nice laidback place to stay. Very clean and beautiful. Many food options/restaurants. Starbucks off the lobby. Lounge areas everywhere inside and out. Beautiful water/golf course views. Live gentle music in the lounge area off the lobby in the evenings. Several quiet places outside for sitting and relaxing. Rooms were gorgeous and the beds so comfortable. And. CLEAN!
Stayed 2 nights in Aug 2024

6/10 Okay

Alona

Travelled with family
Liked: Cleanliness, room comfort
Internet was down in our room. They paged maintenance but couldn’t figure out what was weong
Stayed 1 night in Aug 2024

10/10 Excellent

Kasie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always love staying here! You are treated so well!
Stayed 1 night in Aug 2024

6/10 Okay

Marguerite

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I originally given a third floor room with a parking lot view. I did go back to the desk and another person gave me a room across the hall with a view. The property is beautiful. I did not use the pool, because it was crowded with kids. Loved the fireworks and the pianist. I lost my connection to the internet. Some one came up to help. I questioned why it wasn’t a secure connection and told not to worry. (?) I lost my WiFi connection again that day and my last day. Very disappointed with that. A new msid came to clean my room early on my last day. She wanted to come in and start cleaning while we were still there. I suspected that she wanted to take the tip that was for the woman, what had cleaned my room each day. (?)
Stayed 3 nights in Aug 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 1 night in Aug 2024

10/10 Excellent

Jose

Stayed 1 night in Jul 2024

10/10 Excellent

Juan

Stayed 3 nights in Jul 2024

8/10 Good

María Alejandra

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel
We like the amenities and people were friendly. It’s just an expensive room to not have breakfast included and no housekeeping
Stayed 3 nights in Jul 2024

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I would definitely stay again. The staff was great, the facility was wonderful. Lots of things to do on this property. Dining was incredible. Some people say it was too expensive, but I always say you get what you pay for. It is all part of the vacation. We had a room with the balcony facing the golf course, I loved to have a glass of wine at night watching the late golfers play. The only negative thing I would have to say is that in our building the smell was stale, almost like it had been smoked in. The overall look of the property from the outdoors does look a little dated and might need a facelift. The old brown color looks a little depressing, I would go with a little more of a modern, upscale look. Cant wait to come back again!
Stayed 1 night in Jul 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

kyle

Stayed 1 night in Jul 2024

10/10 Excellent

Hardik

Stayed 2 nights in Jul 2024

10/10 Excellent

Ernie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Payam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

CArlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Shari

Stayed 1 night in Jul 2024

10/10 Excellent

LEANNE

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful! I was here when it was the playboy club 1973!
Stayed 2 nights in Jul 2024

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time staying at the Resort. We were impressed by how many chairs were outside for poolside. The room and resort were very clean. Staff was the best! Really enjoyed the fireworks!! We felt the pricing in the restaurants was a bit steep for a family staying multiple days. We did not use the Spa facility or the golf course but will check the Spa out the next time we come on New Years Eve. Could use updates in the stair well areas and handrails could be updated, still feels a bit 80's-90s Loved the large firepit at night after dinner, it was our go to! Thanks for such a fun experience
Stayed 3 nights in Jul 2024

8/10 Good

ARACELI, Griffith

Stayed 2 nights in Jul 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully updated rooms and the beds were extremely comfortable.
Stayed 2 nights in Jul 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay at the Grand! Highly recommend!
Stayed 2 nights in Jul 2024

2/10 Terrible

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel lost power for 10 hours. No food, drink or light. The hotel clearly does not have an emergency plan in place because staff were unorganized and unhelpful, mostly standing around doing nothing.
Stayed 1 night in Jun 2024

4/10 Poor

Howard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When the price dropped they didn't allow me to get a lower price
Stayed 1 night in Jun 2024