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Hotel Klosterbraeu

5.0 star property
Family ski hotel with 5 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Klosterbraeu

Front of property
Exterior
Interior detail
Couples treatment room(s), sauna, hot tub, steam room
Indoor spa tub

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Room service
    Room service
  • Bar
    Bar

Explore the area

Map
Klosterstrasse 30, Seefeld in Tirol, Tirol, 6100
  • Seefeld Ski Area
    1 min walk
  • St. Oswald Church
    2 min walk
  • Casino Seefeld
    3 min walk
  • Innsbruck (INN-Kranebitten)
    34 min drive

Room options

View all photos for Lifestyle Premium Double Room

Lifestyle Premium Double Room

Lifestyle Premium Double Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 27 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Suite (Basic)

Classic Suite (Basic)

Classic Suite (Basic)

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, Terrace, Garden Area

Premium Suite, Terrace, Garden Area | Living room

Premium Suite, Terrace, Garden Area

Highlights

Terrace
Soundproofed
Individually furnished
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 49 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior
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includes taxes & fees
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About the area

Seefeld in Tirol

A luxury stay in the heart of Seefeld in Tirol awaits you at Hotel Klosterbraeu. Within steps you'll find Seefeld Ski Area and St. Oswald Church. Highlights at this ski hotel include 5 restaurants, a full-service spa and an outdoor swimming pool. .A relaxing visit to Spiritual SPA can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and reflexology. Bräukeller & Grill is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the indoor swimming pool, nightclub, free kids' club and gym. 1722 square feet (160 square metres) of event facilities include a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. Each morning free self-service breakfast is offered between 7:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of a free area shuttle. .Attractions in proximity to this 5-property class Seefeld Pedestrian Zone hotel include Zugspitze and Garmisch-Partenkirchen Ski Resort.

What's nearby

  • Seefeld Ski Area - 1 min walk - 0.0 km
  • Casino Seefeld - 3 min walk - 0.3 km
  • Olympia Sport and Congress Centre - 4 min walk - 0.4 km
  • Lake Wildsee Beach - 13 min walk - 1.1 km
  • Rosshuette Cable Car - 15 min walk - 1.3 km

Getting around

  • Seefeld In Tirol Station - 4 min walk
  • Innsbruck (INN-Kranebitten) - 34 min drive

Restaurants

  • ‪Casino Seefeld - ‬3 min walk
  • ‪Woods Kitchen & Bar - ‬4 min walk
  • ‪Sportcafe Sailer - ‬4 min walk
  • ‪Park Café - ‬1 min walk
  • ‪Südtiroler Stube - ‬5 min walk

About this property

Hotel Klosterbraeu

Family ski hotel with 5 restaurants
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. Hotel Klosterbraeu helps provide the perfect ski holiday with ski storage, ski passes and shopping on site. When the sun goes down, sip après-ski drinks in the hotel's bar or mingle with other revellers at the on-site nightclub.

There are 5 restaurants on site, along with a nearby snack bar/deli. Free breakfast is available daily. WiFi is free in public spaces. This luxury hotel also offers an indoor pool, an outdoor pool and a complimentary children's club. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Seefeld in Tirol hotel.

  • 1 building
  • 90 guestrooms or units
  • 5 levels
  • 5 dining venues
  • 1722 sq ft of conference space
  • 160 sq. m of conference space
  • Built in 1516
  • Breakfast available (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
Hotel Klosterbraeu offers 90 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished. Pillowtop beds feature down duvets. A pillow menu is available. 48-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and designer toiletries.

This Seefeld in Tirol hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and free toiletries. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spiritual SPA has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 9 years old are not allowed in the spa without adult supervision.

Languages

English, French, German, Hungarian, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Free area shuttle
  • Casino shuttle (surcharge)
  • Free ski shuttle
  • Parking on site (EUR 8.50 per night; includes in/out privileges)
  • Extended parking on site (EUR 8.50 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free self-serve breakfast available daily 7:30 AM to 11 AM
  • 5 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Bräukeller & Grill
  • Innenhof
  • Weinkeller

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free babysitting
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (1,722 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1516
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 55 per vehicle (one way)
  • Self-parking fee: EUR 8.5 per night (in/out privileges)
  • Extended parking fee: EUR 8.50 per day
  • Pet fee: EUR 30 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Union Pay and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 5 stars.

Property is also known as

Hotel Klosterbraeu
Hotel Klosterbraeu Seefeld in Tirol
Klosterbraeu Seefeld in Tirol
Hotel Klosterbraeu Hotel
Hotel Klosterbraeu Seefeld in Tirol
Hotel Klosterbraeu Hotel Seefeld in Tirol

Frequently asked questions

What is the cancellation policy at Hotel Klosterbraeu?

Hotel Klosterbraeu offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Klosterbraeu?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Klosterbraeu on 22 Nov 2024 start from AU$911.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Klosterbraeu?

Yep, Hotel Klosterbraeu has a self car park with in/out privileges for EUR 8.5 per night. Additionally there is extended parking for EUR 8.50 per day.

Is there a spa on site at Hotel Klosterbraeu?

Yep, Spiritual SPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does Hotel Klosterbraeu have a pool?

Hotel Klosterbraeu has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Hotel Klosterbraeu?

Hotel Klosterbraeu features a full-service spa, a nightclub and a health club. All guestrooms come with deep soaking tubs, pillowtop beds and 24-hour room service.

What makes Hotel Klosterbraeu a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hotel Klosterbraeu.

Is Hotel Klosterbraeu family-friendly?

You bet! With amenities such as a free children's club and free supervised childcare, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Hotel Klosterbraeu is a hit with families.

Are there hot tubs in the rooms at Hotel Klosterbraeu?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel Klosterbraeu serve breakfast?

Sure does, free self-service breakfast is available daily between 7:30 AM and 11 AM.

Is there a free airport shuttle available at Hotel Klosterbraeu?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hotel Klosterbraeu?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Klosterbraeu?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Klosterbraeu?

Dogs are welcome at Hotel Klosterbraeu, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Is there a golf course on site at Hotel Klosterbraeu?

There is a golf course next to Hotel Klosterbraeu.

Hotel Klosterbraeu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 50 out of 73 reviews" "
Rating 8 - Good. 17 out of 73 reviews" "
Rating 6 - Okay. 5 out of 73 reviews" "
Rating 4 - Poor. 1 out of 73 reviews" "
Rating 2 - Terrible. 0 out of 73 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing
Stayed 2 nights in Aug 2024

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great package od lovely accommodation, goode kitchen and cozy spa !
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very nice stay, everything is managed with attentiveness and professionally. The Hotel is beautiful with a perfect mix between historic and modern.
Stayed 5 nights in Dec 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2019

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Lovely hotel , excellent food and wellness offerings
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round food especially good. Service amazing although forgetful a few times. Very accommodating with a baby.
Stayed 4 nights in Dec 2018

10/10 Excellent

poppy, europe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel in the heart of bustling Seefeld.
Couldn’t recommend this hotel highly enough!! Very high standard all round, food excellent, staff pleasant and accommodating. Only downside was the Bar man inthe evening, inattentive and no interest in serving drinks after 11, was put out to be asked and it was a huge compliment to get one despite the prices you were paying!!! However I won’t let this put me off returning!!
Stayed 5 nights in Aug 2018

8/10 Good

Mirko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verena, Wilmetfe, Il

Liked: Cleanliness, staff & service, property conditions & facilities
This family owned hotel is truly amazing. The staff is friendly and attentive, knows your name and room number immediately after check kn. The owners are on site and check in with you daily. The hotel is Newly remodeled and beautifully located. The pool, garden as well as spa are beautifully designed. This hotel is a must when staying in or around Seefeld.
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central hotel
Have stayed here many times, everything is a bit tired this time possibly pending major spring refurb? Staff are all great but food not as good as normal, a few other minor points which bring the usually great standard down a bit.
Stayed 4 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Inconsistent
The hotel has a lot of history and character, but I wouldn't equate it with any of the 5 star hotel experiences we've had. It has a lot of potential but needs a lot of work both in the building and the staff training. The dining room service varied wildly between excellent and poor. As guests on the half board plan we had breakfast and dinner at the hotel each day for 3 days and never managed to have the same wait staff although other diners did. One night our main course arrived nearly cold while we were waiting on gluten free rolls and when they arrived they were still frozen. The explanation of how the various buffets worked also depended quite a bit on which waiter was giving the explanation; I learned a lot by overhearing other waiters. The food itself was delicious. Our wine tasting was cancelled without warning. It would have been nice to be proactively informed as we decided against a bottle of wine with dinner in order to enjoy the tasting later. I'm not sure when they were going to let us know, but we found out because we asked. After seeing another group tour the wine cellar and asking to also see it if possible, we were surprisingly and amazingly given a tour on the spot. Who knew that was possible? The room was tired, but is about to be updated so that should improve. The pool area was beautiful; both indoor and outdoor pools were enjoyable. I guess the real frustration was that we never knew what to expect ... there was too much inconsistency.
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location
This was the 4th stay and the best yet, the refurbishment/upgrade of facilities is going well. The new spa facilities are fantastic. This is the hotel if you want the benefits of a 5* but without a corporate feel. The general feel is of relaxation from the moment you get there, nothing is too much trouble. There is a good choice in the main restaurant each night. The only downside - the bar staff weren't as good as usual, but they were the exception to the rule.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Room comfort
Disappointing
The room advertised on the hotel website was so different to the one I had I queried that it was the right room. The room and it's facilities were tired and in desperate need of a revamp. The hotel is saved by its excellent pool, good restaurant and bar and overall location. A nice hotel but not 5 star Pre-booked transfer from airport to hotel didn't happen, with no apology. It only became apparent that there was no transfer after I emailed the hotel from the airport.

10/10 Excellent

Expedia, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superstar hotel
One of the best hotels we ever stayed

10/10 Excellent

Claire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful family run hotel
A wonderful hotel, 5* luxury with fabulous hospitality. Most of the extended family work in the hotel and their commitment to customer care is outstanding. This is far from run of the mill corporate hotel chains. It's quirky and unusual. A converted C16th monastery, with all mod cons. Great food, spectacular setting and every care taken to ensure your stay is memorable. Highly recommended.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of the dogs
This was a lovely hotel the food, location facilities were amazing and the staff very attentive. The only downside to me was "the dogs" I'm allergic to dogs and there was a lot of dogs in the hotel. I was aware that it was dog friendly but I never imagined that there would be so many. I spent my three day trip coughing and sneezing with streaming eyes which was such a shame . If you like dogs you will love it because it is lovely but not for me.

10/10 Excellent

Ed, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The Klosterbraeu was absolutely fabulous. Our room was very comfortable and came with a huge balcony with great views of Seefeld and the surrounding Alps. The staff was great and very accommodating. The spa was incredible and included a large outdoor heated pool with again....great views of the Alps. Most importantly, the food was top notch!

10/10 Excellent

Tracey, Lake District

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Classy Hotel but not pretentious !
Fabulous Hotel with Fabulous facilities. Staff were all very helpful and friendly. We can't wait to return. Have tried on many occasions to book and they have always been full so it made our skiing holiday even more special.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the centre
friendly helpful staff with a can do attitude, excellent facilities (particularly the pools and spa), good food choice each evening. A relaxed, friendly hotel. You might question the 5 star rating but remember that this is a family run hotel not a chain and the overall experience merits the rating.

8/10 Good

Ariel, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort in the Austrian Alps
This hotel is wonderful. Fantastic service, great food, and gorgeous surroundings. However, if you are not a smoker, the cigarette smoke in the lounge can be somewhat annoying. But this is to be expected in Austria.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nico, San Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent boutique hotel.
First class experience. Excellent food. Fine accommodations. Experienced staff are excellent, particularly the bar manager. Trainee staff are a disaster, management must focus of this. Trainees were snotty and incompetent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel
The hotel was fantastic. People service and facilities were excellent and in keeping with it's 5 star rating. We paid for the entry level room on the basis that the upgrade prices were in our view excessive. The hotel has spent money on upgrading the third level and upwards rooms but decided against upgrading the entry and first level rooms which I believe is a mistake. At five star hotel level, all rooms should be modern with similar facilities.