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Grand Serai Congress & Spa

5.0 star property
Luxury hotel with free breakfast and fitness centre
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Grand Serai Congress & Spa

Front of property - evening/night
Seasonal outdoor pool, open 11:00 AM to 7:00 PM, pool umbrellas
Executive Room
Meeting facility
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Parking included
    Parking included
  • Spa
    Spa
  • Breakfast included
    Breakfast included

Explore the area

Map
33, Dodonis Avenue, Ioannina, Epirus, 45221
    Folklore Museum
    9 min walk
    Art Gallery of Epirus Studies
    11 min walk
    Archaeological Museum of Ioannina
    11 min walk
    Ioannina (IOA-Ioannina National)
    13 min drive

Room options

View all photos for Superior Room

Minibar, in-room safe, desk, blackout curtains

Superior Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Sofa bed
Separate bedroom
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

Minibar, in-room safe, desk, blackout curtains

Standard Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Sofa bed
Separate bedroom
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite

Suite

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Blackout curtains
Hairdryer
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Double Sofa Beds OR 1 Double Bed and 2 Single Beds

View all photos for Standard Single Room

Minibar, in-room safe, desk, blackout curtains

Standard Single Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Blackout curtains
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Blackout curtains
Hairdryer
Bathrobes
  • 65 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Double Sofa Beds OR 1 Double Bed and 2 Single Beds

View all photos for Traditional Suite, 1 Bedroom

Traditional Suite, 1 Bedroom

Traditional Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Separate bedroom
Blackout curtains
Hairdryer
  • 40 sq m
  • City view
  • Sleeps 4
  • 4 Single Beds

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About the area

Ioannina

A luxury stay in the heart of Ioannina awaits you at Grand Serai Congress & Spa. Within just a 10-minute stroll, you'll find Zosimaia Library and Folklore Museum. Highlights at this hotel include free buffet breakfast, a restaurant and free self-parking. .A day of pampering can include massages and facials. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, seasonal outdoor swimming pool and pool loungers. 549 square feet (51 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free breakfast is served. There's also limited parking, along with the convenience of car rentals on site. .Places within a 15-minute walk of this 5-property class Ioannina hotel include Art Gallery of Epirus Studies and Gallery of Epirus Studies Society.

What's nearby

  • Archaeological Museum of Ioannina - 11 min walk
  • Its Kale - 3 min drive
  • Ioannina Castle - 3 min drive
  • Perama Cave - 6 min drive
  • University of Ioannina Hospital - 7 min drive

Getting around

  • Ioannina (IOA-Ioannina National) - 13 min drive

Restaurants

  • ‪Ψησταριά Ακρόπολις - ‬6 min walk
  • ‪Θυμωμένο Πορτραίτο - ‬3 min walk
  • ‪Το Στέκι - ‬5 min walk
  • ‪Μάντζιος Καφέ-Ζαχαροπλαστείο - ‬4 min walk
  • ‪Accademia Del Panino - ‬5 min walk

About this property

Grand Serai Congress & Spa

Luxury hotel with free breakfast and fitness centre
Grand Serai Congress & Spa offers its guests a fitness centre and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 549 square feet (51 square metres) and includes conference space. Spa services, a terrace, and multilingual staff are also featured at the luxury Grand Serai Congress & Spa. Limited free parking is available on a first-come, first-served basis.

This 5-star Ioannina hotel is smoke free.

  • 216 guestrooms or units
  • 4 levels
  • 6 buildings
  • Conference rooms
  • 549 sq ft of conference space
  • 51 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Grand Serai Congress & Spa offers 216 accommodations with minibars and a safe. Satellite televisions are provided. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries.

This Ioannina hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.

Languages

English, Greek

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 549 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • Massage

Accessibility

  • Lift

More

  • 4 floors
  • 6 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 4 and older; COVID-19 vaccination record requirement applies to all guests aged 18 and older
For more details, please contact the property using the information on the booking confirmation
Due to a temporary closure, the swimming pool, fitness facilities, and spa will be closed February 22-March 15, March 18-22, March 25-May 2, and May 7-December 21, 2024.

Renovations and closures

The following facilities or services will be unavailable from July 25 2023 to December 21 2024 (dates subject to change):
  • One of the swimming pools
  • Fitness facilities
  • Spa
The following facilities are closed seasonally each year. They will be closed from 1 October to 31 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, American Express and Diners Club. Cash is not accepted. 
    At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 4 and over. COVID-19 vaccination record requirement applies to all guests aged 18 and over.

Property Registration Number 0622Κ015A0151001

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 24 May and close on 21 September.
  • Pool access available from 11:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Mitsis Grand Serai Congress
Mitsis Grand Serai Congress Hotel
Mitsis Grand Serai Congress Hotel Ioannina
Mitsis Grand Serai Congress Ioannina
Grand Serai Congress Hotel
Mitsis Grand Serai Congress & Spa Ioannina Hotel Ioannina
Mitsis Grand Serai Congress And Spa Ioannina
Grand Serai Congress Hotel Ioannina
Grand Serai Congress Ioannina
Grand Serai Congress
Mitsis Grand Serai Congress & Spa Ioannina Hotel
Mitsis Grand Serai Congress Spa
Serai Congress & Spa Ioannina
Grand Serai Congress & Spa Hotel
Grand Serai Congress & Spa Ioannina
Grand Serai Congress & Spa Hotel Ioannina

Frequently asked questions

What is the cancellation policy at Grand Serai Congress & Spa?

Grand Serai Congress & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Serai Congress & Spa?

As of 20 Sept 2024, prices found for a 1-night stay for 2 adults at Grand Serai Congress & Spa on 22 Sept 2024 start from AU$199.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Serai Congress & Spa?

Yep, Grand Serai Congress & Spa has a free self car park. Onsite parking is limited.

Is there a spa on site at Grand Serai Congress & Spa?

There's no onsite spa, but this property does offer services like facials and body treatments.

Does Grand Serai Congress & Spa have a pool?

Grand Serai Congress & Spa has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 11:00 AM to 7:00 PM (Seasonal outdoor pool open from May 24 to September 21). One of the swimming pools will be unavailable from July 25 2023 to December 21 2024 (dates subject to change).

Is Grand Serai Congress & Spa family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and a deli, it's no surprise that Grand Serai Congress & Spa is a hit with families.

Does Grand Serai Congress & Spa serve breakfast?

Yeah, free buffet breakfast is offered daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Grand Serai Congress & Spa?

No, Grand Serai Congress & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Serai Congress & Spa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Grand Serai Congress & Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Grand Serai Congress & Spa?

No, pets are not allowed.

Grand Serai Congress & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 133 out of 221 reviews" "
Rating 8 - Good. 63 out of 221 reviews" "
Rating 6 - Okay. 12 out of 221 reviews" "
Rating 4 - Poor. 6 out of 221 reviews" "
Rating 2 - Terrible. 7 out of 221 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

shmuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Spyridon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City break
Great location, great staff and service Ioannina is a must visit location
Stayed 2 nights in Mar 2024

10/10 Excellent

DORIAN, WORCESTER

Stayed 1 night in Dec 2023

10/10 Excellent

Christos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities and truly a 5* hotel. Walkable access to town centre, friendly staff and views
Stayed 2 nights in Dec 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2023

10/10 Excellent

Chris

Stayed 1 night in Aug 2023

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, well informed and very Petions with the customers
Stayed 5 nights in Jul 2023

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service and very exclusive 👏 definitely recommend 👌
Stayed 1 night in Jul 2023

10/10 Excellent

MILENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

KONSTANTINOS

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 7 nights in Jun 2023

10/10 Excellent

Ioannis, Athens

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and k7nd staff
Stayed 1 night in Jun 2023

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Antonis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Theodora

Stayed 4 nights in Oct 2022

10/10 Excellent

Nir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Oct 2022

10/10 Excellent

Roni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Basil

Stayed 1 night in Jul 2022

2/10 Terrible

petros

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Dissappointing with low level of service
It used to be a nice hotel, having stayed in the past as well. I saw a totally different hotel, with a low quality level of service. What really surprised me is that i had no reply to questions raised (by mail), just a reply by the reception that it probably skipped their attention, without wondering about the content. I keep as secondary details the unjustified delays in the room service, breakfast, reception etc. The hotel used to be a jewel for the area and an example of hospitality, but what i saw was dissappointing. And, please, do not advertise vip access privileges if they are not offerred.
Stayed 2 nights in Jun 2022

10/10 Excellent

Siu Wah shirley

Stayed 1 night in Jun 2022

8/10 Good

Arieh

Stayed 1 night in May 2022

6/10 Okay

Martha

Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Judith Rosemary

Stayed 6 nights in Oct 2021

8/10 Good

Miles

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Oct 2021