8/10 Good
MANUEL FRAGOSO
Travelled with family
10 Sept 2024
Disliked: Property conditions & facilities
Good location, friendly staff very attentive and quick to respond at any need ( store our luggagr a couple of hours when leaving property) and in general a very overall nice stay but it’s the attention to details that need to be taken care:
-music too loud since 8 am till 8 pm.( some of us come here to rest, it’s a beautiful peaceful environment, don’t ruin it, put your music by the kitchen, at a low volume and it will be fine
-Rooms need to be cleaned to perfection before guests arrive as well as every time cleaning is done any other day.
Not enough kitchen utensils and way too small ( frying pans are a joke the size) I booked particularly this apartment to cook for my kids some mexican delicacies and I was not able.
-room was very nice but it needs some maintenance ( paint in some walls is falling, door lock in slindiing door needs to be replaced ( wood where lock attach is literally gone , we couldn’t lock door, thankfully maintenance man came ASAP and fix it momentarily)
-VIP SILVER member perk shall be waiting for us when we arrived and not given to us after complaining that room needs cleaning ( under the beds was very dirty)
Nobody mention at time of booking that continental breakfast was offered so I brought coffee and bread.
A nice stay that could have been a 10 if little details were taken care of.
MANUEL FRAGOSO
Stayed 4 nights in Sep 2024
