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Impression Isla Mujeres by Secrets – Adults only – All Inclusive

5.0 star property
Adults-only beachfront property with 4 outdoor pools

Photo gallery for Impression Isla Mujeres by Secrets – Adults only – All Inclusive

4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
Snack bar
Outdoor wedding area
Exterior
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Bar
  • On private beach
The current price is AU$2,204
includes taxes & fees
18 Feb - 19 Feb

Explore the area

Map
Ave Perimetral Pon SM 009 Manzana 055, Colonia Fraccionamiento Mar Tur, Isla Mujeres, QROO, 77400
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪3 min walk‬
  • Garrafon Natural Reef Park
    ‪6 min walk‬
  • Punta Sur
    ‪7 min walk‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪11 min drive‬

Room options

View all photos for Honeymoon Suite, Oceanfront

Honeymoon Suite, Oceanfront | Beach/ocean view

Honeymoon Suite, Oceanfront

Highlights

Furnished balcony or patio
Soundproofed
Private plunge pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
TV
  • 131 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Hot Tub, Oceanfront (Junior)

Free minibar, in-room safe, desk, laptop workspace

Signature Room, 1 King Bed, Hot Tub, Oceanfront (Junior)

Highlights

Furnished balcony or patio
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Paramount Suite Ocean Front

Paramount Suite Ocean Front | Beach/ocean view

Paramount Suite Ocean Front

Highlights

Furnished balcony or patio
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
  • 120 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 1 King Bed, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Junior Room, 1 King Bed, Partial Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
Blackout curtains
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Terrace/patio

Presidential Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
  • 327 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Junior Room, 1 King Bed

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
Blackout curtains
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Hot Tub, Ocean View (Junior)

Signature Room, 1 King Bed, Hot Tub, Ocean View (Junior)

Signature Room, 1 King Bed, Hot Tub, Ocean View (Junior)

Highlights

Furnished balcony or patio
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
  • 71 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Double Beds, Hot Tub, Oceanfront (Junior)

Free minibar, in-room safe, desk, laptop workspace

Signature Room, 2 Double Beds, Hot Tub, Oceanfront (Junior)

Highlights

Furnished balcony or patio
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Room, 2 Double Beds, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Junior Room, 2 Double Beds, Partial Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
Blackout curtains
  • 56 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Honeymoon Room, Ocean View

Honeymoon Room, Ocean View | Beach/ocean view

Honeymoon Room, Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Private plunge pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
TV
  • 119 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 2 Double Beds

Free minibar, in-room safe, desk, laptop workspace

Junior Room, 2 Double Beds

Highlights

Furnished balcony or patio
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Signature Room, 2 Double Beds, Hot Tub, Ocean View (Junior)

Free minibar, in-room safe, desk, laptop workspace

Signature Room, 2 Double Beds, Hot Tub, Ocean View (Junior)

Highlights

Furnished balcony or patio
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
  • 71 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

Similar properties

Beach

Privilege Aluxes Isla Mujeres Adults Only

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.5 out of 5, Wonderful, (1126)
The price is AU$687
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Privilege Aluxes Isla Mujeres Adults Only

About the area

Isla Mujeres

A luxury stay in Isla Mujeres awaits you at Impression Isla Mujeres by Secrets – Adults only – All Inclusive. You'll be 0.5 km (0.3 mi) from Garrafon Natural Reef Park and 6.9 km (4.3 mi) from North Beach. Highlights at this all-inclusive property include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include hot stone massages, detox wraps and body wraps along with access to the hot springs/mineral springs and sauna. With 9 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site gym and Turkish bath/hammam. Business travelers can take advantage of a meeting room, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a hot tub. Free cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .With a stay at this 5-property class Isla Mujeres property, you'll be 22.3 km (13.8 mi) from Puerto Cancun Golf Course and 24.1 km (15 mi) from Puerto Cancun Marina Town Center.

What's nearby

  • Punta Sur - 7 min walk
  • Isla Mujeres Sculpture Garden - 9 min walk
  • Parque de los Suenos - 12 min walk
  • Dolphin Discovery - 5 min drive
  • North Beach - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 123 min drive

Restaurants

  • ‪Punta Sur - ‬7 min walk
  • ‪Mar Bella - ‬2 min drive
  • ‪IceBar Mexico - ‬3 min drive
  • ‪Kin Há Isla Mujeres - ‬12 min walk
  • ‪The Joint - ‬4 min walk

About this property

Impression Isla Mujeres by Secrets – Adults only – All Inclusive

Adults-only beachfront property with 4 outdoor pools
Impression Isla Mujeres by Secrets – Adults only – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Impression Isla Mujeres by Secrets – Adults only – All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, a beach bar and a poolside bar. WiFi and wired Internet are free in public spaces. This Mediterranean property also offers a hot tub, a steam room and a fitness centre. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 5-star Isla Mujeres property is smoke free.

  • 125 guestrooms or units
  • 6 levels
  • 8 dining venues
  • 9 bars or lounges
  • Built in 2022
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Impression Isla Mujeres by Secrets – Adults only – All Inclusive offers 125 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. A pillow menu is available. Televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Isla Mujeres property provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible van parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 8 restaurants
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Beach yoga
  • Bicycle storage
  • Bicycle tours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool (guest access)
  • Sailing
  • Snorkelling
  • Spa tub
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via Boat to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival at the property
Please note: this property is accessible by boat from Marina Hacienda del Mar, Carretera, Carr. a Punta Sam, Puerto Juarez, 77500 Cancún. Guests must contact the property at least 48-hours in advance with their flight or travel itinerary information to arrange boat transfer. Guests must arrange their own transport to the marina.

Access methods

Staffed front desk

Pets

  • Pets: MXN 1500 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1500 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses solar energy, plus eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Secrets Impression Isla Mujeres Adults Only
Impression by Secrets Isla Mujeres Adults Only
Secrets Impression Isla Mujeres Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

Impression Isla Mujeres by Secrets – Adults only – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Impression Isla Mujeres by Secrets – Adults only – All Inclusive on 18 Feb 2025 start from AU$2,203.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

Yep, Impression Isla Mujeres by Secrets – Adults only – All Inclusive has free valet parking. Onsite parking is limited.

Are there any beaches close to Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

The closest beach to Impression Isla Mujeres by Secrets – Adults only – All Inclusive is Delfines Beach (17.4 km).

Is there a spa on site at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

Yep, there is an onsite spa at Impression Isla Mujeres by Secrets – Adults only – All Inclusive. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Impression Isla Mujeres by Secrets – Adults only – All Inclusive have a pool?

Impression Isla Mujeres by Secrets – Adults only – All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 8:00 PM.

Does Impression Isla Mujeres by Secrets – Adults only – All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

Impression Isla Mujeres by Secrets – Adults only – All Inclusive features a private beach, 4 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service, free minibar items and espresso makers.

What makes Impression Isla Mujeres by Secrets – Adults only – All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Impression Isla Mujeres by Secrets – Adults only – All Inclusive.

Is Impression Isla Mujeres by Secrets – Adults only – All Inclusive family-friendly?

No, Impression Isla Mujeres by Secrets – Adults only – All Inclusive is an adults-only property.

Does Impression Isla Mujeres by Secrets – Adults only – All Inclusive serve breakfast?

You bet, free cooked-to-order breakfast is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

No, Impression Isla Mujeres by Secrets – Adults only – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

Dogs are welcome at Impression Isla Mujeres by Secrets – Adults only – All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Impression Isla Mujeres by Secrets – Adults only – All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 68 out of 83 reviews
Rating 8 - Good. 6 out of 83 reviews
Rating 6 - Okay. 4 out of 83 reviews
Rating 4 - Poor. 2 out of 83 reviews
Rating 2 - Terrible. 3 out of 83 reviews

9.8/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place is beautiful and quiet, nice staff and clean, unfortunately only one restaurant really good cause is not much to choose from , Italian restaurant excellent service and quality food. Manager on charge not helpful and need to learn how to improve himself to give the best possible results for guests. ( he wasn’t helpful at all ) and to mention the head butler was so nice and helpful and really on top of making sure everyone was happy and enjoying their time in the hotel , our 2 butler was very professional and super helpful, coffee staff super nice and always with a smile, cleaning staff fantastic the hotel always nice and top clean, waitress in beach area , super friendly and fantastic service
Stayed 2 nights in Oct 2024

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wedding
We attended a wedding. This is the best resort we've staye at in Cancun. Service was impeccable. Angel was our "butler". He was helpful throughout the stay and arranged travel etc. The Italian restaurant was phenomental. We ate there 3 times as a matter of fact. All that being said, yes you do get what you pay for. Would I come back? Probably not because you have to take a ferry to get to the island and because of the steep price.
Stayed 2 nights in Oct 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience staying at this hotel. It’s not a cheap resort, but you get what you pay for. The service, dining options, and facilities were top class. It felt like a really luxury four days, and the staff were all very helpful..
Stayed 4 nights in Sep 2024

10/10 Excellent

Manasa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much for spoiling us :)♡ Amazing service
Stayed 1 night in Aug 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was what we hoped for.
Stayed 5 nights in May 2024

10/10 Excellent

Delianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel
Stayed 2 nights in Aug 2024

10/10 Excellent

Kumarl, Tampa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing service
Stayed 4 nights in Aug 2024

10/10 Excellent

Alexia, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW!!!! Let me just say that this is the most beautiful hotel I have ever been to and I have traveled all over the world for 40 years. It is perfect in almost every way imaginable. Peaceful, gorgeous, roomy, romantic, spacious, clean, high end, charming.....all the very nicest adjectives describe this amazing hotel! The staff went above and beyond to accommodate our every request even before we anticipated it. We were waited on hand and foot. I've never been so in love with a hotel before. From the moment we stepped off the boat and saw the resort, I knew it was going to be a special stay. I cried when we had to leave because I thought I was in paradise. The thought of leaving truly saddened me. It truly was one of the most amazing experiences in my life. All I can say is you have to go there to understand how special this place is. We are already planning our next trip in October. We will be back! A big shout out to Zaira in Unik restaurant who greeted us every morning with the biggest smile and served us our breakfast. What a sweet woman!! Victor in the bar was so accommodating - we loved his Karaoke singing!! Thank you Impressions!! Alexia & Eddie Dauterive
Stayed 2 nights in Jul 2024

10/10 Excellent

Carolina, BOCA RATON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this place, and the people. Definitely will be back.
Stayed 4 nights in Jul 2024

10/10 Excellent

Desirae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food excellent, service excellent and the whole experience excellent. Go see for yourself. My man And I will return to this property.
Stayed 3 nights in Jun 2024

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
wonderful resort. excellent food. quite isolated and not walkable but lots to do within the hotel
Stayed 7 nights in Jun 2024

10/10 Excellent

Xander

Stayed 2 nights in Jun 2024

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a amazing stay!
Stayed 4 nights in Jun 2024

4/10 Poor

Sara

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We have a robbery in our suite where two designer bags were stolen and the staff did nothing about it.
Stayed 4 nights in May 2024

6/10 Okay

Esther

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pros:Lunch and Dinner was amazing, best we have had at an all inclusive! Shoutout to Israel at SAKE and Heidi at the coffee shop! Hotel was stunning, every corner of this place was beautiful! Daytime activities were super fun! ABE and Paul were phenomenal directing the activities. Cons: They definitely do not provide great service. You supposedly get 2 butlers during your stay and one we never even met and second one would basically just say no to all our requests. My husband tried to do something special for my birthday and they said unfortunately they don’t have anything (no candle/no flowers not even a rose) The pool service and beach service was terrible. Ordered food and was told it would take 30 min which is fine but after waiting 2 hours and asking about our food multiple times we ended up leaving to find some food realizing it wasn’t coming. It came after we got back from lunch which was about 3 hours in total. The beachside service kept asking for tips when he couldn’t even bring us the correct order of drinks. This was definitely the worst service we have ever received at a resort and we have stayed at others like Excellence and Majestic. For the steep price you pay you would expect some type of service and I would say in total you get none of that. Our room would never get restocked even after asking several times. No nightime shows like the other resorts Breakfast was very limited and no breakfast buffet to fall back on so most of the time we opted to skip it
Stayed 7 nights in Apr 2024

8/10 Good

Yoany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great experience. Beautiful hotel. Service was little slow during breakfast. Needs improvement in night activities but overall we had a great time. Butlers Erick and Martin were helpful and attentive. We are definitely coming back. Thanks
Stayed 3 nights in Apr 2024

10/10 Excellent

JORDANA BLYTHE

Stayed 4 nights in Apr 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back. Angel and Jennifer were wonderful hosts.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jiyun

Stayed 2 nights in Mar 2024

10/10 Excellent

John Endre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible stay! The service was outstanding and the room and the views throughout the resort were stunning. Thank you to Martin and Erick for taking care of us every day and Julio kept us smiling and our drinks full by the pool every day! Can’t wait to go back!
Stayed 5 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Alona

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to Impression Isla Mujeres by Secret for our honeymoon and were so impressed. The property is very clean and staff friendly. We arrived on a private boat and met with our butler Wedinzon. He is an amazing guy, created a group chat on WhatsApp and communicated 24/7 with all our needs. We had a great time making candles, watching movie on a deck, trying Mexican food (private event). Wedinzon helped us to rent golf cart at the resort, did our laundry daily, booked dinners. We also used a private taxi from airport to seaport by Amstar and had a good experience with them.
Stayed 7 nights in Mar 2024

10/10 Excellent

YONGSEOK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024