4/10 Poor
Verified traveller
Travelled with family
8 Aug 2024
Disliked: Room comfort
False information- watch out
When we arrived at the hotel, the staff were attentive. Location was ideal, however, the following have overweight everything else:
1. They asked us to pay additional money as the tax was not included according to hotel staff which was not the case. We had no choice as it was late and we had two children therefore we paid.
2. Gave us a totally wrong room, much smaller, a double room instead of a suit for four people- went back when they said they made an error which they will correct the next day but the payment cannot be negotiated.
3. The room they provided was on 5th floor with no lift and a very narrow stairs.
4. The first night, had no water supply at all- not even to flash the toilet. They said it’s not their fault as the water pipe is damages.
5. Room had a gas cooker which was out of use. They said it does not work.
6. Had a washing machine- again out of use.
7. TV - did not work.
The final day we booked a taxi for airport for 10:30am through hotel service, at 10:45am they still said the taxi will arrive within an hour. Had to rush and get an external taxi, otherwise, we would have missed our flight.
I would not consider this apparent again.
Verified traveller
Stayed 7 nights in Jul 2024