8/10 Good
Dalia
Travelled with family
10 Nov 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
2 roomās Bosphorus view and honeymoon suite
I had booked 2 rooms with Bosphorus view and a balcony one of these rooms was a honeymoon suite. The view is majestic and seeing the sunset was a major sight to my visit.The rooms looked as the pictures so I was happy about that. They were very clean and spacious.
The honeymoon suite comes with a capsule coffee machine and a jet path; I had booked this for my anniversary but they were charging a lot to add flowers on the bed; would have appreciated it if they were complementary considering the price we and the occasion so I didnāt go for that.
The hotel location was not that great for car drivers. It was on a hill and a highway so it will be a problem parking there. However, the rooms were very quite and on the other side of the road so we canāt hear any noises.
The evening staff were friendly and nice. As I loved the room I asked if I could extend and they told me it is available and you can book online or come in reception. So I booked online.However the morning staff was very rude and wanted to change one of the rooms to lower floor I told him that I had a chat with the evening staff and told me it was available he said it is available but someone wants to extend and asked for that room. He didnāt make sense but eventually we stayed in the same room after argument. He even made me pay more saying I paid for one person even though it stated 2 people capacity.
I regretted extending
Overall, the breakfast is magnificent and rooms are amazing but the spa is not great.
Dalia
Stayed 1 night in Oct 2024
