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Sura Hagia Sophia Hotel

5.0 star property
Luxury Istanbul hotel in Sultanahmet with a full-service spa
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sura Hagia Sophia Hotel

Lobby
King Suite | Living area
View from property
Property entrance
Seasonal outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
The price is AU$142
includes taxes & fees
20 Jan - 21 Jan

Explore the area

Map
Divanyolu Cd. Alemdar Mah., Ticarethane Sk. No 10 Sultanahmet, Istanbul, Istanbul, 34122
  • Basilica Cistern
    ā€Ŗ2 min walkā€¬
  • Sultanahmet Square
    ā€Ŗ2 min walkā€¬
  • Hagia Sophia
    ā€Ŗ5 min walkā€¬
  • Istanbul (IST)
    ā€Ŗ56 min driveā€¬

Room options

View all photos for Standard Double Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Double Room

7.6 out of 10
Good
(19 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Hairdryer
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite, Garden Area

Family Suite, Garden Area | Living room

Family Suite, Garden Area

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 80 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Classic Double Room - Basement Floor

1 bedroom, premium bedding, minibar, in-room safe

Classic Double Room - Basement Floor

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Hairdryer
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Connecting Room

1 bedroom, premium bedding, minibar, in-room safe

Connecting Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Hairdryer
  • 50 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Comfort Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Comfort Twin Room

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Hairdryer
  • 23 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Twin Room - Basement Floor

1 bedroom, premium bedding, minibar, in-room safe

Classic Twin Room - Basement Floor

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Hairdryer
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for King Suite

King Suite | Living area

King Suite

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 100 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

7.0 out of 10
Good
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Hairdryer
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Double or Twin Room with Hagia Sophia View

Superior Double or Twin Room with Hagia Sophia View

Superior Double or Twin Room with Hagia Sophia View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Hairdryer
  • 26.4 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Superior Twin Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Hairdryer
  • 23 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Loft Room

Loft Room

Loft Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Separate bedroom
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

1 bedroom, premium bedding, minibar, in-room safe

Family Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Hairdryer
  • 50 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Twin Room

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Hairdryer
  • 23 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Single Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Private bathroom
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Penthouse

Penthouse

Penthouse

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double Room

1 bedroom, premium bedding, minibar, in-room safe

Comfort Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Hairdryer
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

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Pool
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4.3 out of 5, Excellent, (517)
The price is AU$147
for 1 room
includes taxes & fees
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About the area

Istanbul

A luxury stay in the heart of Istanbul awaits you at Sura Hagia Sophia Hotel. Within just a 10-minute stroll, you'll find popular attractions like Sultanahmet Square and Hagia Sophia. Highlights at this family-friendly hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .A day of pampering can include massages, body wraps and mani/pedis. The fine-dining restaurant, Galeyan Restaurant, is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, sauna, seasonal outdoor swimming pool and kids' swimming pool. Business travellers can take advantage of a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 5-property class Sultanahmet hotel include Blue Mosque and Grand Bazaar.

What's nearby

  • Sultanahmet Square - 2 min walk
  • Hagia Sophia - 5 min walk
  • Grand Bazaar - 9 min walk
  • Blue Mosque - 10 min walk
  • Topkapi Palace - 17 min walk

Getting around

  • Sultanahmet Station - 2 min walk
  • Sirkeci Marmaray Station - 9 min walk
  • Istanbul (IST) - 56 min drive

Restaurants

  • ā€ŖMado - ā€¬1 min walk
  • ā€ŖDeraliye Ottoman Cuisine - ā€¬1 min walk
  • Galeyan Yunus Emre Akkor
  • ā€ŖVamos Estambul Restaurant & Cafe - ā€¬1 min walk
  • ā€ŖMozaik Teras Restaurant - ā€¬1 min walk

About this property

Sura Hagia Sophia Hotel

Luxury Istanbul hotel in Sultanahmet with a full-service spa
Sura Hagia Sophia Hotel offers its guests a full-service spa, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and limo/town car service. A children's pool, a seasonal outdoor pool, and spa services are also featured at the luxury Sura Hagia Sophia Hotel. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. Free self parking is available.

This 5-star Istanbul hotel is smoke free.

  • 220 guestrooms or units
  • Built in 2014
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sura Hagia Sophia Hotel offers 220 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments.

Languages

Arabic, English, French, German, Italian, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 20 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galeyan Restaurant

Things to do

  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Children's pool
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 40.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 for adults and from EUR 10 for children
  • Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: EUR 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash.

Property Registration Number 19038

We should mention

  • The seasonal pool will open in May and close in November.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Sura
Sura Hagia
Sura Hagia Hotel
Sura Hagia Sophia
Sura Hagia Sophia Hotel
Sura Hagia Sophia Hotel Istanbul
Sura Hagia Sophia Istanbul
Sura Hotel
Sura Hagia Sophia Hotel Hotel
Sura Hagia Sophia Hotel Istanbul
Sura Hagia Sophia Hotel Hotel Istanbul

Frequently asked questions

What is the cancellation policy at Sura Hagia Sophia Hotel?

Sura Hagia Sophia Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sura Hagia Sophia Hotel?

As of 19 Jan 2025, prices found for a 1-night stay for 2 adults at Sura Hagia Sophia Hotel on 20 Jan 2025 start from AU$142.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sura Hagia Sophia Hotel?

Yep, Sura Hagia Sophia Hotel has a free self car park.

Are there any beaches close to Sura Hagia Sophia Hotel?

The closest beach to Sura Hagia Sophia Hotel is Florya Beach (16.2 km).

Is there a spa on site at Sura Hagia Sophia Hotel?

Yep, there is an onsite spa at Sura Hagia Sophia Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Sura Hagia Sophia Hotel have a pool?

Sura Hagia Sophia Hotel has a seasonal outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open from May to November.

What makes Sura Hagia Sophia Hotel a romantic place to stay?

Couples spa treatments and romance packages, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Sura Hagia Sophia Hotel.

Is Sura Hagia Sophia Hotel family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Sura Hagia Sophia Hotel is a hit with families.

Does Sura Hagia Sophia Hotel serve breakfast?

Yeah, our visitors enjoy the buffet brekkie here! Served on weekdays from 7:00 AM to 10:30 AM and on weekends between 7:00 AM and 11:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Sura Hagia Sophia Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Sura Hagia Sophia Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Sura Hagia Sophia Hotel?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Sura Hagia Sophia Hotel?

No, pets are not allowed.

Sura Hagia Sophia Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 370 out of 738 reviews" "
Rating 8 - Good. 176 out of 738 reviews" "
Rating 6 - Okay. 82 out of 738 reviews" "
Rating 4 - Poor. 49 out of 738 reviews" "
Rating 2 - Terrible. 61 out of 738 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities
Perfect location, helpful staff
Stayed 3 nights in Oct 2024

8/10 Good

Afshan

Stayed 2 nights in Sep 2024

6/10 Okay

Shirish

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location. Staffs are helpful. But the hotel is average - in pictures it looks pretty impressive but it is not. We had to change rooms twice - once because their so called penthouse room is more of an attic and then once because of strange smell coming out from the bathroom. The rooms are tiny and awkward. It is a few minutes walk from St Sophia, Blue Mosque, Topkapi Palace, and Basilica Cistern.
Stayed 5 nights in Oct 2024

10/10 Excellent

Emina, Sarajevo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay in the heart of Istanbul. Walking distance from Hagia Sofia and Blue Mosque. Very good restaurants around. The staff of the hotel was very forthcoming, specially Fatemeh and Mustafa. but the amazing Murat the hairdresser knows his job very good. He made my mums hair very nice and she has a really difficult hairstyle. Big thank you to every staff member of the hotel (Spa also) for making our stay so memorable. See you very soon!
Stayed 5 nights in Oct 2024

10/10 Excellent

Tausif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

Kubanychbek

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Oct 2024

4/10 Poor

JOAN

Disliked: Staff & service, property conditions & facilities
Good location Poor communication Poor facilities Air conditioner and fridge never worked even though supposedly fixed Shower design unsafe Dripping tap Bed uncomfortable
Stayed 3 nights in Oct 2024

10/10 Excellent

aniquea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Mohammed Hafiz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Easy walking distance to the mosque for prayers, shopping.museums and the tram was excellent Staff members were exceptionally helpful in particular Yousuf tegus and Tugeba Found all staff very helpfu We enjoyed sitting in the gardens of the blue mosque soaking the sun and wonderful atmosphere and huge variety of food restaurants . Lastly the visit to the Bazaar is a unique experience
Stayed 5 nights in Oct 2024

10/10 Excellent

Patrick

Stayed 3 nights in Sep 2024

8/10 Good

Nashrin

Liked: Cleanliness
Stayed 3 nights in Sep 2024

8/10 Good

Ankur

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The location is amazing and anyone who wants to walk around faith district should stay here. I wish the rooms were bigger, redecorated to be more modern. The breakfast could be better. Service is awesome
Stayed 4 nights in Sep 2024

4/10 Poor

ANIS

Ac was not working. Showers were very dirty
Stayed 4 nights in Sep 2024

4/10 Poor

Ranjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I had high hopes from this place, considering its a 5 star rated property. The good, the location was great and around all the hustle and bustle of city, room was decent size however i had no A/C working for both of those nights i stayed in. I talked to front desk and was told an electrician is being sent however the AC still didnā€™t work. Needless to say, what expected to be a relaxing experience, specially after 24 hours of traveling, coupled with jet lag, turned out to be rather stressful and tiring.
Stayed 2 nights in Sep 2024

10/10 Excellent

Hira, Wolverhampton

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel! All the staff were amazing and always happy to help! Especially the waiters during breakfast who were very polite. I would definitely come again!
Stayed 8 nights in Sep 2024

6/10 Okay

Annie

Stayed 4 nights in Aug 2024

10/10 Excellent

Sura

Stayed 12 nights in Aug 2024

10/10 Excellent

nighat

Travelled with family
Liked: Amenities, property conditions & facilities
The property it self is lovely. That staff are amazing and look after you well, even after checking out they still looked out for us until we finally got our taxi. The food is lovely, selection of different foods available for breakfast. The only let down is the the surrounding restaurants, hassle you as your walking past to eat at their place.
Stayed 8 nights in Sep 2024

6/10 Okay

Nazia

Travelled with family
We stayed here for 5 nights.We had a basement room which was spacious however the hallway smelt of urine which wasnā€™t pleasant. But our room had an outdoor area, housekeeping was done constantly, bathtub was mouldy. Bed had pen squiggles on it but it was a comfortable bed not the best pillows. TV programmes need to be updated. We had another room in the basement which wasnā€™t very spacious. Had a baby cot in there. Very tight and hot no balcony but the staff upgraded our room free of charge. They decorated the room for us for a family members birthday. Staff were okay, friendly. We made an amazing friend with the spa manager Sezure he was such a pleasant man. Constantly helped us and always had a conversation and a laugh. We had the hamam and massage it was really relaxing however as a Muslim woman there were men in the area which wasnā€™t appropriate for us. But other than that it was decent. Room service was ok too. Would recommend for short stays as everything is walking distance. Front door men were very helpful.
Stayed 5 nights in Sep 2024

2/10 Terrible

ag

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

10/10 Excellent

samina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 3rd stay at sura and I do love that itā€™s so local to great attractions and easy access to team. The staff was very helpful and always ready to help with a smile. The area is safe and full of hustle bustle till late at night. At breakfast the staff namely Hassan abdullah and Ahmer really looked after us and were so accommodating. Fatima who is at front desk very helpful and lovely lady The rooms and bathrooms are very clean and cleaned daily on your stay. Only negative I feel is that in this particular room ( we had a triple) the bathroom has 2 interior walls ok so you can hear when someone is in the bathroom and no hooks for clothes in the bathroom( maybe as all glass)
Stayed 4 nights in Sep 2024

8/10 Good

Abdullahi

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

6/10 Okay

Patrick

Stayed 1 night in Sep 2024

8/10 Good

Angelique

Travelled with family
Liked: Cleanliness
The hotel is nice but the English spoken is very limited even at reception. The concierge however are great. The breakfast was not worth the money and not good at all. Coffee was terrible selection is very limited, no service. Room service was ok but very expensive for basic food. Housekeeping was not good they didnā€™t clean properly at all, left old food and room service from the night before in the room. Our room was in the 2nd floor no wheelchair access. Paper cups instead of normal crockery for coffee, no milk only powered. No iron in rooms, not nearly enough cupboards nor drawers we lived out of our suitcases.
Stayed 4 nights in Sep 2024

10/10 Excellent

Abdulhai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Itā€™s very nice but consider room size and rest of the thing price is high
Stayed 8 nights in Sep 2024