6/10 Okay
Verified traveller
5 June 2015
Liked: Room comfort
Disliked: Cleanliness
This chain has three properties at different locations. The company expect their customers to check in at head office located near Taksim Square and then move to the reserved property. However the company does not mention this condition anywhere on the reservation sheet.
I had two bookings at different dates with this hotel. During my first booking , I went to the property , I had booked. The premises were locked and nobody was attending the same. Finally we stayed elsewhere . Subsequently we came to know about this matter and for the second , we stayed at this property.
We faced lot of hardship on the matter and the management was too casual on this issue.