2/10 Terrible
Lindsay
Travelled with group
23 Aug 2024
Disliked: Staff & service
I chose pay at property, however, my card was charged prior to my arrival. When i called to find out what happened, i was told by the front desk that he was checking in all of the reservations so i didnt lose the room. I said i should be charged with my physical card once i arrive as i was 2 hours out. He said it was every hotels policy to charge this way. I said no it's not when you choose pay at property they ahould be checking my id and card because i dont know id aomwone checked in under my name. He kept saying he would cancel my reservation. I told him no we were still coming but i pay at property for security reasons. He charged my card when i did not authorize it and was angry with me. Once i arrived at the hotel my card and id were never checked. I am so angry and will not be staying again.
Lindsay
Stayed 1 night in Aug 2024