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Fontan Ixtapa Beach Resort - All Inclusive

3.0 star property
Beachfront property with calming spa services
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fontan Ixtapa Beach Resort - All Inclusive

Front of property
Front of property
Front of property
Habitación Deluxe King | View from room
On the beach

Reviews

6.6 out of 10

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Pool
    Pool
  • Housekeeping
    Housekeeping
The price is AU$284
includes taxes & fees
28 Nov - 29 Nov

Explore the area

Map
Blvd paseo De Ixtapa S/N, Ixtapa, GRO, 40880
  • Ixtapa Golf Course
    11 min walk
  • El Palmar Beach
    11 min walk
  • Magic World Aquatic Park
    12 min walk
  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    16 min drive

Room options

View all photos for Pent House Premium King

Pent House Premium King

Pent House Premium King

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Iron/ironing board
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Premium Doble

Deluxe Premium Doble

Deluxe Premium Doble

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Iron/ironing board
Daily housekeeping
  • 21 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Premium King

Deluxe Premium King

Deluxe Premium King

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Iron/ironing board
Daily housekeeping
  • 34 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Premium King

Junior Premium King

Junior Premium King

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Iron/ironing board
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double Ocean View

Junior Suite Double Ocean View | View from room

Junior Suite Double Ocean View

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Iron/ironing board
Daily housekeeping
  • 54 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite King Ocean View

Junior Suite King Ocean View

Junior Suite King Ocean View

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Iron/ironing board
Daily housekeeping
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Habitación Deluxe Doble

Habitación Deluxe Doble | View from room

Habitación Deluxe Doble

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Iron/ironing board
Daily housekeeping
  • 21 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Habitación Deluxe King

Habitación Deluxe King

Habitación Deluxe King

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Iron/ironing board
Daily housekeeping
  • 21 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Premium Doble

Junior Premium Doble

Junior Premium Doble

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Iron/ironing board
Daily housekeeping
  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Doble Vista Parcial al Mar

Deluxe Doble Vista Parcial al Mar

Deluxe Doble Vista Parcial al Mar

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Iron/ironing board
Daily housekeeping
  • 21 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite With Sea View

In-room safe, blackout curtains, iron/ironing board, Internet

Suite With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite With Sea View

In-room safe, blackout curtains, iron/ironing board, Internet

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Luxury

In-room safe, blackout curtains, iron/ironing board, Internet

Room Luxury

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Sea View

In-room safe, blackout curtains, iron/ironing board, Internet

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room Luxury

In-room safe, blackout curtains, iron/ironing board, Internet

Room Luxury

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Luxury With Partial Sea View

In-room safe, blackout curtains, iron/ironing board, Internet

Room Luxury With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Sea View

In-room safe, blackout curtains, iron/ironing board, Internet

Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Luxury With Partial Sea View

In-room safe, blackout curtains, iron/ironing board, Internet

Room Luxury With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Luxury

In-room safe, blackout curtains, iron/ironing board, Internet

Room Luxury

  • Sleeps 2
  • 1 King Bed

View all photos for Room Luxury

In-room safe, blackout curtains, iron/ironing board, Internet

Room Luxury

  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property

Emporio Ixtapa

On private beach
Pool
Hot tub
All-inclusive
4.1 out of 5, Very good, (1017)
The price is AU$290
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Emporio Ixtapa

About the area

Ixtapa

An all-inclusive stay in Ixtapa awaits you at Fontan Ixtapa Beach Resort - All Inclusive. Within just a 15-minute stroll, you'll find Magic World Aquapark and Ixtapa Golf Course. Highlights at this beachfront property include 4 restaurants, 2 outdoor swimming pools and a nightclub. .A day of pampering can include deep-tissue massages, hot stone massages and body scrubs. The buffet restaurant, Real Palapa, serves international cuisine and is open for breakfast, lunch and dinner. Lobby Bar is the property's own bar. Spend the day at the beach and enjoy the on-site free kids' club and pool loungers. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and free use of bicycles. There's also the convenience of free self parking. .In the area of this 3-property class Ixtapa property, you'll find La Ropa Beach.

What's nearby

  • El Palmar Beach - 11 min walk - 1.0 km
  • Marina Ixtapa - 2 min drive - 2.1 km
  • Marina Ixtapa Golf Club - 4 min drive - 3.2 km
  • Quieta Beach - 21 min drive - 7.3 km
  • La Ropa Beach - 21 min drive - 10.8 km

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 16 min drive

Restaurants

  • ‪Subway - ‬1 min walk
  • ‪Restaurante la Palapa - ‬3 min walk
  • ‪Sushi Bar Kyoto - ‬4 min walk
  • ‪Sport Bar - ‬4 min walk
  • ‪Lobby Bar - ‬4 min walk

About this property

Fontan Ixtapa Beach Resort - All Inclusive

Beachfront property with calming spa services
Fontan Ixtapa Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Fontan Ixtapa Beach Resort - All Inclusive offers its guests 2 outdoor swimming pools and complimentary bicycles. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 4 meeting rooms. A nightclub, spa services, and a terrace are also featured at the family-friendly Fontan Ixtapa Beach Resort - All Inclusive. Free self parking is available.

This 3-star Ixtapa property is smoke free.

  • 474 guestrooms or units
  • 8 levels
  • 3 buildings
  • 4 dining venues
  • Nightclub
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Fontan Ixtapa Beach Resort - All Inclusive offers 474 air-conditioned accommodations with laptop-compatible safes and a hairdryer. LCD televisions come with cable channels. Bathrooms include a shower. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and body scrubs.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cafe del Mar
  • La Hacienda
  • Lobby Bar
  • Miramar
  • Real Palapa

Family friendly

  • 2 outdoor pools
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Deep-tissue massages
  • Hot stone massages
  • Sports massages

Accessibility

  • No lift

More

  • 3 buildings
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses solar energy, plus a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and cash. This property uses solar energy, plus a grey water recycling system. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Fontan Beach
Fontan Beach Resort
Fontan Ixtapa Beach
Fontan Ixtapa Beach Resort
Resort Fontan Ixtapa
Fontan Ixtapa Inclusive Ixtapa
Fontan Ixtapa Beach Resort - All Inclusive Ixtapa
Fontan Ixtapa Beach Resort All Inclusive
Fontan Resort All Inclusive
Fontan Ixtapa Beach All Inclusive
Fontan All Inclusive
Fontan Ixtapa Beach Resort - All Inclusive Ixtapa
Fontan Ixtapa Beach Resort
Fontan Ixtapa All Inclusive

Frequently asked questions

What is the cancellation policy at Fontan Ixtapa Beach Resort - All Inclusive?

Fontan Ixtapa Beach Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fontan Ixtapa Beach Resort - All Inclusive?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Fontan Ixtapa Beach Resort - All Inclusive on 28 Nov 2024 start from AU$283.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fontan Ixtapa Beach Resort - All Inclusive?

Yep, Fontan Ixtapa Beach Resort - All Inclusive has a free self car park.

Are there any beaches close to Fontan Ixtapa Beach Resort - All Inclusive?

Yep, Fontan Ixtapa Beach Resort - All Inclusive is a short 11-minute walk from El Palmar Beach. Fun beach activities include sailing.

Is there a spa on site at Fontan Ixtapa Beach Resort - All Inclusive?

There's no onsite spa, but this property does offer services like body scrubs as well as deep-tissue massages.

Does Fontan Ixtapa Beach Resort - All Inclusive have a pool?

Fontan Ixtapa Beach Resort - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Fontan Ixtapa Beach Resort - All Inclusive have a waterslide?

No, there is no waterslide at Fontan Ixtapa Beach Resort - All Inclusive, but Magic World Aquapark is a short 10-minute walk away.

What luxury perks are available at Fontan Ixtapa Beach Resort - All Inclusive?

Fontan Ixtapa Beach Resort - All Inclusive features 2 outdoor pools, a nightclub and 4 restaurants.

Is Fontan Ixtapa Beach Resort - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a playground and 2 outdoor pools, it's no surprise that Fontan Ixtapa Beach Resort - All Inclusive is a hit with families.

Is there a free airport shuttle available at Fontan Ixtapa Beach Resort - All Inclusive?

No, Fontan Ixtapa Beach Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Fontan Ixtapa Beach Resort - All Inclusive?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fontan Ixtapa Beach Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Fontan Ixtapa Beach Resort - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Fontan Ixtapa Beach Resort - All Inclusive?

There isn't one on site, but Ixtapa Golf Course is a short 11-minute walk away.

Fontan Ixtapa Beach Resort - All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 124 out of 673 reviews" "
Rating 8 - Good. 202 out of 673 reviews" "
Rating 6 - Okay. 166 out of 673 reviews" "
Rating 4 - Poor. 100 out of 673 reviews" "
Rating 2 - Terrible. 81 out of 673 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service food was great family friendly
Stayed 5 nights in Aug 2024

2/10 Terrible

Emilia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Starting with the ONLY positive experience of out stay, our room 735 oceanfront was nice. But on our 2nd day, We were locked out of the room for about 5 hours. The door lock malfunctionrd and we could not get access to our room to wash up for dinner or access our safe for cash to go out to eat. No apology given. We stayed for 3 days. Next issue was the horrible food. The only protein offered were eggs beans chicken pork and some fish. Very poor tasting almost inedible. Beef was never served at any meal. There were a variety of vegetables offered but mostly mushed bland tasting. There is no cheese boards or fruit and nuts available. Fruits served were a mixture of papaya and pineapple chunks. Only 2 kinds of beer served. I think it was Tecate. You only had 2 options, light or dark beer. I have never been to a "resort" with only 2 beer options. All on tap served in small plastic cups. There are cocktails served. Some are good. Bartenders did their best to keep up with the crowd. Wait time IN LINE for a drink was about 10 minutes. There is no table service or beach service. Horrible experience. The beach was nice but not swimmable. Red flag was up all during our stay. So that left the 3 overcrowded swimming pools. Saturday was by far the worst day at the Fontan. There were many group tour busses on the premises adding to the turmoil. I will never visit Fontan again. And maybe just avoid the whole area completely. I've traveled to quite a few resorts and never had such a bad stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Maria Isabel Martinez

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel bueno
Stayed 4 nights in Jul 2024

10/10 Excellent

Jose Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien todo en el hotel
Stayed 4 nights in Jul 2024

8/10 Good

Antelmo Hernandez

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

edgar

Stayed 2 nights in Jul 2024

2/10 Terrible

Maria Guadalupe

Stayed 1 night in Jun 2024

10/10 Excellent

Blanca

Travelled with family and small children
Liked: Cleanliness, amenities
Algunas personas del staff fueron groseros, se nos dijo que no podíamos tener camastros se nos removió nuestras cosas zapatos, toallas pero a otras personas si se les dejó tener camastro con sus propiedades, es decir que si me meto a la playa y dejo mis pertenencias alguien ma s puede llegar y quitarlas y el salvavidas permitirles que tomen nuestro lugar. Se sintió que no fuimos recibidos de buena manera como anteriormente, nos encantaba el hotel pero al ver ese trato creo que ya no sentimos lo mismo por volver hospedarnos.
Stayed 3 nights in May 2024

10/10 Excellent

Kimberly, yakima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to go with the whole family food was delicious
Stayed 2 nights in May 2024

10/10 Excellent

Julio cesar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

Raymundo

Stayed 3 nights in Apr 2024

6/10 Okay

RUTH MARIA

Stayed 4 nights in Apr 2024

2/10 Terrible

Alina

Disliked: Staff & service, property conditions & facilities
Zero organización, comida sabe feo, el lugar es pequeño, y para la gente que nadamas quiere relajarse en la sombra, no ay espacio. Perdida de tiempo y dinero. Que mal experiencia

8/10 Good

grims, SEATLLE

Liked: Cleanliness, staff & service
The staff was very friendly and polite, thefood was limited to certain times and long lines. Room was comfy, overall nice stay

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st time at Fontain and 3rd in Ixtapa. We were not expecting to be the only English guests at resort. Not many staff who apoke Engliah either. Very good local food but very local menu. Good immersion that might not be for everyone. Clean resort with great access to best beach imaginable.
Stayed 7 nights in Feb 2024

6/10 Okay

Wade

Liked: Cleanliness, staff & service
Stayed 10 nights in Jan 2024

2/10 Terrible

Francisco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This ocassion I was tterrible dissapointed, I notice that the Hotel did not care about customers anymore, Just MONEY MONEY FOR EVERYTHING. I rented Oceanview in the app, and when I arrived the charge extra for Oceanview, the room was no clean the floor were full of constuction dust, The room beside us was in construccione making contanst noise, and the staff was no friendly sometimes. pool were oversaturated, they look extreme full, Staff at the restaurant were rude. They did not have not sugar drinks, and I think it is the last time I stay here.
Stayed 4 nights in Jan 2024

6/10 Okay

Sherri

Liked: Property conditions & facilities
Think it will be our last visit
Bed was pretty good Could have used a couple more pillows. The food ok. It's irritating when you stand in line for a beer for 15.20 minutes and people with a black bracelet just walks right up and gets served. After check out we wanted to sit in the lobby for an hour. Because of the noise ( bus loads of people leaving, music blaring out front and a chick on a mega phone, which must be part of their promotion geared towards the tours they're bringing in, we ended up just leaving and stood around in the airport. It was our 5th visit and we don't think we'll be back.
Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Marcial

Stayed 2 nights in Jan 2024

2/10 Terrible

gabriel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy sucio cucarachas en el baño ,, filas enormes para la comida o bebidas , una experiencia muy mala

2/10 Terrible

MARIA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yuri Prada the front desk supervisor was very rude so unprofessional. I wanted to exchange currency and they kept saying to come back at a certain time when I did they came up with all kind of excuses…very inconvenient for us that we didn’t know the area around. Will never go back. Not recommended for tourists who do not speak spanish.
Stayed 5 nights in Dec 2023

8/10 Good

Sergio

Stayed 6 nights in Dec 2023

2/10 Terrible

Marisa

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Hicieron de mis vacaciones una experiencia horrible ya que yo lleve a mis dos niños de vacaciones y en el area de la alberca se pasaron llamandome la atención por que el bebé no podia estar, no lo podia acostar, que no deberiamos tener, que no debe de gatear lo tuve que tener en los brazos todo el tiempo o estar en mi habitación ya que las instalaciones no cuentan ni con ábanicos y el calor en los restaurantes, lobby, bar son insoportables, las habitaciones estan muy limpias pero huelen a drenaje, siempre largas filas para todo, y super saturado el hotel. Para ser mi primera experiencia en este hotel no volveria a hospedarme.
Stayed 7 nights in Jul 2023

4/10 Poor

Mabel

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Las instalaciones del hotel muy bien, el trato de las recepcionistas espantoso, en el area de la alberca nos trataron muy mal tienen reglas y solo te estan llamando la atención por cualquier cosa y te lo dicen en muy mala forma. Saturan el hotel con gente al grado de que no comes ni tu estancia es comóda, las opciones del buffet no es muy variable y nunca hay nada gracias a que es un gentio. Las habitaciones muy limpias pero siempre huelen a drenaje especialmente en el baño y huele super fuerte. En lo particular siento que si aceptaran menos gente sus servicios serian mejores ya que nunca habia camastros ni en la playa ni en el area de la alberca, ni en el bar habia espacio para estar ahi, largas filas para la comida y desayuno, los elevadores nunca libres y solo funcionaba uno. En mi experiencia no vuelvo a hospedarme en este hotel.