6/10 Okay
Theresa
Travelled with family
4 Aug 2024
We initially were escorted to a room that had second hand smoke residual tif previously smoked room. I asked to be moved and Maggie the front desk person made it possible although they were pretty booked. She moved us to another and she transferred to a better room for the night on 8/2 -8/3 but still had some residual smell of pet urine on carpet. She moved us on Saturday 8/3 next day to a much better room 109 that was comfortable to sleep.
The breakfast has spoiled milk that my husband and I brought to their attention on Saturday morning on 8/3 and they changed it to an unopened gallon but it still has sour taste. My husband and I recommended they look at the refrigerator temperature that may be spoiling the milk since the expiration date was not expired and suggested they look at the fridge. Both front desk people were polite and mentioned they would look into that and the next day on Sunday 8/4 they had a good gallon with expiration of 8/16 and milk wasn’t spoiled. Our house keeper Ashley was hospitable and brought in my soap and shampoo I forgot in the previous room and asked if we had fresh towels.
The front desk associates are polite and courteous in making changes so overall our second day was much better.
Theresa
Stayed 2 nights in Aug 2024