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Southbank Hotel by Marriott Jacksonville Riverwalk

3.5 star property
Riverwalk Jacksonville hotel in Downtown Jacksonville with a fitness centre
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Southbank Hotel by Marriott Jacksonville Riverwalk

Lobby
Water view
Premium bedding, down duvets, pillow-top beds, in-room safe
Bar (on property)
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.2 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Room service
  • Pool
  • Parking available
  • Breakfast available
The price is AU$200
includes taxes & fees
19 Jan - 20 Jan 2025

Explore the area

Map
1515 Prudential Dr, Jacksonville, FL, 32207
  • Museum of Science and History
    9 min walk
  • Bb's Restaurant And Bar
    1 min walk
  • Riverplace Station
    5 min walk
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    21 min drive

Room options

View all photos for Room, 2 Queen Beds, River View (Partial River View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, River View (Partial River View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 37 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom (Partial Water View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 Bedroom (Partial Water View)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Pillow-top bed
  • 74 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (Partial River View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View (Partial River View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, River View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 Queen Bed, River View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

Hyatt Regency Jacksonville

Pool
Pet-friendly
Free WiFi
Restaurant
4.4 out of 5, Excellent, (1154)
The price is AU$332
for 1 room
includes taxes & fees
14 Jan - 15 Jan
Hyatt Regency Jacksonville

About the area

Jacksonville

Southbank Hotel by Marriott Jacksonville Riverwalk puts you in the centre of Jacksonville, 1 km (0.6 mi) from Baptist Medical Center Jacksonville and 2.9 km (1.8 mi) from VyStar Veterans Memorial Arena. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Other amenities include a conference centre, a 24-hour business centre and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .With a stay at this Downtown Jacksonville hotel, you'll be 3.3 km (2 mi) from Daily's Place and 3.9 km (2.4 mi) from EverBank Stadium.

What's nearby

  • Baptist Medical Center Jacksonville - 12 min walk
  • Florida Theatre - 20 min walk
  • VyStar Veterans Memorial Arena - 4 min drive
  • EverBank Stadium - 5 min drive
  • Daily's Place - 5 min drive

Getting around

  • Riverplace Station - 5 min walk
  • Jacksonville Station - 11 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 23 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬7 min walk
  • ‪La Nopalera San Marco - ‬9 min walk
  • ‪Morton's The Steakhouse - ‬19 min walk
  • ‪V Pizza - ‬6 min walk
  • ‪The Bearded Pig - ‬5 min walk

About this property

Southbank Hotel by Marriott Jacksonville Riverwalk

Riverwalk Jacksonville hotel in Downtown Jacksonville with a fitness centre
Southbank Hotel by Marriott Jacksonville Riverwalk offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 22 meeting rooms. Event space at this hotel measures 39425 square feet (3663 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Southbank Hotel by Marriott Jacksonville Riverwalk. For a fee, parking is available.

This Jacksonville hotel is smoke free.

  • 1 building
  • 322 guestrooms or units
  • 5 levels
  • 39425 sq ft of conference space
  • 3663 sq. m of conference space
  • Built in 1980
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Southbank Hotel by Marriott Jacksonville Riverwalk offers 322 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (USD 16 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 20 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Conference centre (39,425 square foot of space)

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50.00 per accommodation, per night, plus a one-time cleaning fee of USD 50
  • Maximum 2 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults and USD 5 to 10 for children
  • Uncovered self-parking fee: USD 16.00 per day (in/out privileges)
  • Valet parking fee: USD 22.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night plus a one-off USD 50 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk Hotel
Jacksonville Wyndham Riverwalk
Riverwalk Jacksonville
Wyndham Jacksonville
Wyndham Jacksonville Riverwalk
Wyndham Riverwalk
Wyndham Riverwalk Hotel Jacksonville
Wyndham Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk

Frequently asked questions

What is the cancellation policy at Southbank Hotel by Marriott Jacksonville Riverwalk?

Southbank Hotel by Marriott Jacksonville Riverwalk offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Southbank Hotel by Marriott Jacksonville Riverwalk?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Southbank Hotel by Marriott Jacksonville Riverwalk on 19 Jan 2025 start from AU$200.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Southbank Hotel by Marriott Jacksonville Riverwalk?

Yep, Southbank Hotel by Marriott Jacksonville Riverwalk has an uncovered self car park with in/out privileges for USD 16.00 per day.

Are there any beaches close to Southbank Hotel by Marriott Jacksonville Riverwalk?

The closest beach to Southbank Hotel by Marriott Jacksonville Riverwalk is Kurzius Beach (5.7 km).

Does Southbank Hotel by Marriott Jacksonville Riverwalk have a pool?

Southbank Hotel by Marriott Jacksonville Riverwalk has a pool. The pool is open 7:00 AM to 10:00 PM.

What makes Southbank Hotel by Marriott Jacksonville Riverwalk a romantic place to stay?

Romance packages and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Southbank Hotel by Marriott Jacksonville Riverwalk.

Is Southbank Hotel by Marriott Jacksonville Riverwalk family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Southbank Hotel by Marriott Jacksonville Riverwalk is a hit with families.

Does Southbank Hotel by Marriott Jacksonville Riverwalk serve breakfast?

Yep, cooked-to-order breakfast is on offer daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Southbank Hotel by Marriott Jacksonville Riverwalk?

No, Southbank Hotel by Marriott Jacksonville Riverwalk does not offer an airport shuttle service.

Is there a bar or restaurant at Southbank Hotel by Marriott Jacksonville Riverwalk?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Southbank Hotel by Marriott Jacksonville Riverwalk?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Southbank Hotel by Marriott Jacksonville Riverwalk?

Furry friends are welcome at Southbank Hotel by Marriott Jacksonville Riverwalk, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 11 kg per pet.

Southbank Hotel by Marriott Jacksonville Riverwalk Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 685 out of 1276 reviews" "
Rating 8 - Good. 270 out of 1276 reviews" "
Rating 6 - Okay. 146 out of 1276 reviews" "
Rating 4 - Poor. 89 out of 1276 reviews" "
Rating 2 - Terrible. 86 out of 1276 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
The shower leaked on the floor
Stayed 3 nights in Sep 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated, dirty and bad service since new management took over. They now charge for parking and breakfast. Stay somewhere else..
Stayed 1 night in Sep 2024

10/10 Excellent

Dana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that i was able to catch the water ferry to the V Star for an event. Very convenient.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
We reserved a room for the Navy Chief Khaki Ball. At arrival we were informed by our own peers that many third party ordered rooms had been canceled. WITHOUT notification to the customers of this happening. Fortunately, this was not our situation but many of our peers found themselves in this predicament. Once we checked into our room, we noticed the lack of cleanliness. There was spilled soda on the counter top and inside of a drawer. In addition, the desk chair was filthy with crumbs and soda residue. Next, onto the banquet hall food. We might as well have gone to a hospital cafeteria because that is exactly the quality in which we received. In fact, I’ve had better food at hospitals. I understand having to provide for such a large quantity of people, however frozen bag mash potatoes, frozen steam in a bag veggies, and frozen chicken is not the exact answer. NOTHING about the food was fresh. Not to mention there was NO options for those who may have diet restrictions. The one spot of the hotel which held to its Marriot standard was the bar. It was lively, the staff was attentive, and it was clean. Overall, the event was a bit of a bust and instead of taking advantage of the room we reserved for the night, we ended up going home.
Stayed 1 night in Sep 2024

10/10 Excellent

Barbara

The staff went out over and above to be friendly and helpful. The rooms were updated and very clean
Stayed 1 night in Sep 2024

8/10 Good

Tierney

Stayed 1 night in Sep 2024

4/10 Poor

Scott

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just plain awful
Stayed 1 night in Sep 2024

10/10 Excellent

John

Stayed 1 night in Sep 2024

8/10 Good

Nahel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly and helpful
Stayed 1 night in Sep 2024

10/10 Excellent

Kathryn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

KAY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was horrible.
Stayed 3 nights in Aug 2024

10/10 Excellent

Oriana

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Aug 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice building and rooms. Clean. I wouldn’t feel safe out at night here but that’s the city anywhere.
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Aug 2024

6/10 Okay

Sandra

Travelled with family
Liked: Property conditions & facilities
Location by the river
Stayed 1 night in Sep 2024

8/10 Good

Rob

Stayed 2 nights in Aug 2024

8/10 Good

STUART

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient & helpful staff but decrepit buildings in area ruined view to river
Stayed 4 nights in Aug 2024

6/10 Okay

Julia

Stayed 1 night in Aug 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Room 536, floor lamp did not work. Not a big deal, just a minor inconvenience.
Stayed 1 night in Sep 2024

10/10 Excellent

Jane, Mont-roig Del Camp

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Everyone was so helpful! When I arrived I was so tired I couldn’t think. The person who checked me in was new. She saw me headed in the wrong direction to my room and she walked me to my room. (It was a bit awkward to find.) when I checked out early the next morning everyone was friendly and greeted me. If I’m in Jacksonville again I will definitely stay here!
Stayed 1 night in Aug 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT WAIT JUST BOOK!
great stay, hotel was close to everything, will return again!
Stayed 2 nights in Aug 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely. The staff was excellent, from management to the valets. I loved the room. I slept great. It's so thoughtful to have a Keurig in the room. I LOVED the walk-in shower. The elevator with the glass wall overlooking the lobby was fun. I walked down to the Riverwalk. So pretty. I stayed for 3 days and enjoyed the spaciousness of the room. Over and above how nice the hotel was, the deal I got from Expedia was great. I'm so glad I chose to stay at Southbank Hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Rhonda

Stayed 1 night in Aug 2024