See all properties
Save

Grand Mercure Jakarta Kemayoran

5.0 star property
Luxury hotel connected to a shopping centre in Jakarta with a full-service spa

Photo gallery for Grand Mercure Jakarta Kemayoran

Outdoor pool
Executive Suite, 1 King Bed
Business Suite, 1 King Bed
Lobby sitting area
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Parking available
  • Parking included
  • Gym
The current price is AU$110
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
Jl H Benyamin Sueb Kav B-6, Superblok Mega Kemayoran, Jakarta, Central Jakarta, 10610
  • Jakarta International Expo
    ‪15 min walk‬
  • Pasar Baru
    ‪17 min walk‬
  • Mangga Dua Square
    ‪6 min drive‬
  • Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪39 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

Executive Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Business Suite, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Classic Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Business Suite, 1 King Bed

Business Suite, 1 King Bed

Business Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Ceiling fan
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
TV
Separate bedroom
Premium bedding
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

You may also like

Ad
Outdoor pool, pool umbrellas, pool loungers

The Ritz-Carlton Jakarta, Pacific Place

Sudirman Central Business District
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.8 out of 5, Exceptional, 166 reviews
The price is AU$456
includes taxes & fees
19 Apr - 20 Apr
The Ritz-Carlton Jakarta, Pacific Place

About the area

Jakarta

Grand Mercure Jakarta Kemayoran places you in the heart of Jakarta, connected to a shopping centre and 1.3 km (0.8 mi) from Jakarta International Expo. Highlights at this luxury hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include massages along with access to the sauna. The restaurant, Catappa Restaurant, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Plumeria Lounge is the hotel's own lobby lounge, serving drinks along with lunch and dinner. Enjoy the gym, Hot tub, sauna and karaoke. Business amenities include meeting rooms and a conference centre. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a children's swimming pool. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Central Jakarta hotel, you'll be 4.4 km (2.8 mi) from Mangga Dua Square and 4.5 km (2.8 mi) from ITC Cempaka Mas.

What's nearby

  • Jakarta International Expo - 15 min walk - 1.3 km
  • Pasar Baru - 17 min walk - 1.5 km
  • Istiqlal Mosque - 5 min drive - 3.9 km
  • Mangga Dua Square - 6 min drive - 4.9 km
  • Jakarta History Museum - 9 min drive - 7.9 km

Getting around

  • Pulomas LRT Station - 9 min drive
  • Jakarta Kemayoran Station - 18 min walk
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 39 min drive

Restaurants

  • ‪Food Court MGK - ‬2 min walk
  • ‪Tokyo Belly - ‬13 min walk
  • ‪Warung Kopi Bubung - ‬11 min walk
  • ‪Fore Coffee - ‬13 min walk
  • ‪RM Sederhana Mediterania Palace Kemayoran - ‬12 min walk

About this property

Grand Mercure Jakarta Kemayoran

Luxury hotel connected to a shopping centre in Jakarta with a full-service spa
Grand Mercure Jakarta Kemayoran offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a hot tub, and a sauna are also featured at the luxury Grand Mercure Jakarta Kemayoran. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Jakarta hotel.

  • 505 guestrooms or units
  • 27 levels
  • Conference rooms
  • Built in 2015
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Childcare (free)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Grand Mercure Jakarta Kemayoran offers 505 accommodations with minibars and a safe. Televisions come with premium cable channels. Bathrooms include slippers, complimentary toiletries and hairdryers.

This Jakarta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a ceiling fan. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

Chinese (Mandarin), English, French, Indonesian

Similar properties

Outdoor pool

DoubleTree by Hilton Jakarta Kemayoran

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 39 reviews
The price is AU$110
includes taxes & fees
11 May - 12 May
DoubleTree by Hilton Jakarta Kemayoran

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 35,000 per stay)
  • RV/bus/lorry parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: IDR 332,750 for adults and IDR 166,375 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Catappa Restaurant
  • Plumeria Lounge

Things to do

  • 18-hole adjacent golf course
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 332750 for adults and from IDR 166375 for children
  • Airport shuttle fee: IDR 460000 per vehicle (maximum occupancy 3)
  • Valet parking fee: IDR 35000 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses a grey water recycling system. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grand Mercure Jakarta Kemayoran Hotel
Grand Mercure Kemayoran Hotel
Grand Mercure Jakarta Kemayoran
Grand Mercure Kemayoran
Grand Mercure Jakarta Kemayoran (opening October 2015)
Mercure Jakarta Kemayoran
Grand Mercure Jakarta Kemayoran Hotel
Grand Mercure Jakarta Kemayoran Jakarta
Grand Mercure Jakarta Kemayoran Hotel Jakarta

Frequently asked questions

What is the cancellation policy at Grand Mercure Jakarta Kemayoran?

Grand Mercure Jakarta Kemayoran offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Mercure Jakarta Kemayoran?

As of 18 Apr 2025, prices found for a 1-night stay for 2 adults at Grand Mercure Jakarta Kemayoran on 20 Apr 2025 start from AU$109.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Mercure Jakarta Kemayoran?

Yep, Grand Mercure Jakarta Kemayoran has a free self car park. Additionally there is valet parking for IDR 35000 per stay.

Are there any beaches close to Grand Mercure Jakarta Kemayoran?

The closest beach to Grand Mercure Jakarta Kemayoran is San Antonio Beach PIK 2 (14 km).

Is there a spa on site at Grand Mercure Jakarta Kemayoran?

Yep, there is an onsite spa at Grand Mercure Jakarta Kemayoran. It has a steam room and a sauna. You'll enjoy services like massages.

Does Grand Mercure Jakarta Kemayoran have a pool?

Grand Mercure Jakarta Kemayoran has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Grand Mercure Jakarta Kemayoran?

Grand Mercure Jakarta Kemayoran features a full-service spa, a health club and an outdoor pool.

Is Grand Mercure Jakarta Kemayoran family-friendly?

You bet! With amenities such as a children's pool, free babysitting and children's meals, it's no surprise that Grand Mercure Jakarta Kemayoran is a hit with families.

Does Grand Mercure Jakarta Kemayoran serve breakfast?

Yep, buffet breakfast is offered daily from 6 AM to 10 AM.

Is there a free airport shuttle available at Grand Mercure Jakarta Kemayoran?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Grand Mercure Jakarta Kemayoran?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Mercure Jakarta Kemayoran?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Grand Mercure Jakarta Kemayoran?

No, pets are not allowed.

Is there a golf course on site at Grand Mercure Jakarta Kemayoran?

There is a golf course next to Grand Mercure Jakarta Kemayoran.

Grand Mercure Jakarta Kemayoran Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 214 out of 432 reviews
Rating 8 - Good. 149 out of 432 reviews
Rating 6 - Okay. 35 out of 432 reviews
Rating 4 - Poor. 23 out of 432 reviews
Rating 2 - Terrible. 11 out of 432 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jahja

Stayed 1 night in Dec 2024

8/10 Good

Kok Chor

Business traveller
Liked: Cleanliness, property conditions & facilities
Front desk service still bad due to lack of staff. Waited long time to check in and check out, only one staff is servicing and staff cannot speak English much. The hotel mgmt prefer to do local travellers business rather than oversea.
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 2 nights in Nov 2024

8/10 Good

Hardik

Business traveller
Liked: Cleanliness
Good hotel with friendly staff. However, housekeeping service and amenities lower tham expectation. They ran out of iron & ironing boards. They offered to iron but staff took more than 2 hours to accomplish a simple task of ironing 1 shirt. Had a meeting to attend and got the shirt back at the last minute. They had some large government event due to which they got very busy but it was all pre-planned so they should have been better prepared. Also, the area around the hotel is not quite walkable. Even crossing the street to other side is quite a challenge and requires walking a long loop.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very helpful staff and amazing food.
Stayed 1 night in Nov 2024

10/10 Excellent

JEAN PHILIP, Jeddah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for attending nearby exhibitions
Stayed 6 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Kemayoran

Stayed 4 nights in Nov 2024

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

MAN MAN JOULES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing can do around the place
Stayed 2 nights in Aug 2024

4/10 Poor

Lars

Business traveller
Liked: Cleanliness
Disliked: Staff & service
For sure the worst hotel I have tried so far in Indonesia. Only upside is the short distance to exhibition. Seems they know thats why ppl stay there, and therefor dont care about service or quality. Room service is very poor. I got Pasta Alfredo without chicken... But worst of all was the Lounge Restaurant in the ground floor. DONT EAT THERE!! We brought business partners and it was simply embarrasing.
Stayed 3 nights in Sep 2024

4/10 Poor

Ryan

Business traveller
Disliked: Cleanliness, staff & service
Hotel contacted to rush for check in before 6pm even-though my booking is confirmed via expedia. Check-in me smoking room where I booked non-smoking and the whole room is very smelly. I was greeted with small Cockroaches
Stayed 1 night in Aug 2024

10/10 Excellent

WING YAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Mar 2024

4/10 Poor

MOHD ASWADI

Business traveller
Disliked: Room comfort

Place not for me. Sorry. Bad experience.

Poor and late receptionist service. Check in is late. Giving wrong room. Change room and charge extra to customer.
Stayed 3 nights in May 2024

8/10 Good

Jozsef

Stayed 1 night in Apr 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture, excellent breakfasts. A bit of wear and tear on the rooms, but not a problem. Excellent value.
Stayed 3 nights in Apr 2024

6/10 Okay

Kok Chor

Business traveller
Disliked: Staff & service
Check in counter staff was half day dreaming. Don't know what they ask? Make mistakes. Ask me to rate my stay in hotel even before I checked in. The staff cannot recognise her guest. Check out the same too, never close my pending deposits, I must remind her. Address my surname but spoke to me in Bahasa, no initiative, slow like sloth, no energy, lack of zeal to serve... Probably they blame it on their fasting. Breakfast almost empty at 0830am., never replenish food, coffee machine is half working, can only grind and prepare quarter cup of coffee.
Stayed 2 nights in Mar 2024

6/10 Okay

Arthur A T

Disliked: Cleanliness, staff & service, room comfort

Tired and Bored hotel staff

Stayed 2 nights in Mar 2024

6/10 Okay

Alok, Charlotte

Business traveller
Liked: Cleanliness, staff & service, amenities
Service levels could be improved. Gym area a bit run down too
Stayed 1 night in Mar 2024

2/10 Terrible

adam

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I had a room facing the main road in front of the hotel. There is virtually no soundproofing to keep out external noise, and the constant noise of motorcycles that sound like helicopters taking off meant that it was impossible to get a good nights sleep. At 3am the noise level inside my room regularly exceeded 80 db. In addition there is an enormous amount of noise in the corridors of the hotel at the weekend when all the drunk guests leave the karaoke bars downstairs, finally, both the in room fridge and air conditioning made so much noise it was impossible to sleep without unplugging or turning them off. If you like to actually sleep at night, I would avoid this hotel. Breakfast was ok.
Stayed 2 nights in Mar 2024

6/10 Okay

Sarah, Fishers Landing

Business traveller
Liked: Staff & service, property conditions & facilities
Overall, the stay was average. The towels are well used, the vacuum was not run everyday, the lights flickered constantly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

David

Stayed 2 nights in Feb 2024

8/10 Good

David

Travelled with family
Liked: Amenities
The staff is good . Only thing is , we booked supposed to be a week after but due to emergency, my father in law died , they don’t want to refund , hope at least there’s some consideration when it comes to this situation.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jawad, Noaim

Stayed 6 nights in Dec 2023

2/10 Terrible

Kok Chor

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I checkedin, front counter confirmed that my room is smoking free and singled king side bed with 1 person for breakfast. When I walked into room#1809, it turned up to be a twin size bed. I went down to front counter, explained and request to change room. Another front counter staff attended to me, showed a very low unhappy face, as though I was creating trouble, very unwilling comply. But I told her, I asked for king size bed, why gave me a double bed with 1 breakfast? Does it make sense? Eventually I was told to return to room, wait for waiter to send me a new room keys. I have been staying in this hotel everytime I traveled to Jakarta, I notice their service is getting bad to worst. If it is not close to my partner's office, I would have stayed in another hotel. The staff attitude in this hotel getting worse. The better ones have resigned from this hotel. I have stayed in this hotel for a few years, I saw the drastic change of staff. Everytime, new staff joined, their service standard drops. And you call this GRAND MECURE KEMAYORAN, what a mismatched. Disappointed.
Stayed 2 nights in Dec 2023