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Mandarin Oriental, Jakarta

5.0 star property
Luxury Jakarta hotel in Central Jakarta with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mandarin Oriental, Jakarta

Lobby sitting area
Banquet hall
Banquet hall
Premium bedding, minibar, in-room safe, desk
Nightclub

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking included
  • Spa
  • Room service

Explore the area

Map
Jalan MH Thamrin, Jakarta, Jakarta, 10310
  • Bundaran HI
    1 min walk
  • Welcome Monument
    1 min walk
  • Plaza Indonesia
    5 min walk
  • Jakarta (CGK-Soekarno-Hatta Intl.)
    43 min drive

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Blackout curtains
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Corner

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Blackout curtains
  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Corner (Monument View)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Corner (Monument View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Blackout curtains
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Connecting Rooms (Monument View)

Premium bedding, minibar, in-room safe, desk

Room, Connecting Rooms (Monument View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Blackout curtains
  • 94 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Room, 2 Single Beds, Corner (Monument View)

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Corner (Monument View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Blackout curtains
  • 47 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 2 Bedrooms (Urban)

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms (Urban)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
  • 111 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Blackout curtains
  • 94 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Room, 1 King Bed (Monument View)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Monument View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Blackout curtains
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Urban)

Room amenity

Suite, 1 King Bed (Urban)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Blackout curtains
  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Club Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Club Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Urban, Monument View)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Urban, Monument View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Monument View)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (Monument View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Corner (Monument View)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Corner (Monument View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed (Urban)

Room amenity

Club Suite, 1 King Bed (Urban)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed (Urban, Monument View)

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 King Bed (Urban, Monument View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Single Beds (Urban, Monument View)

Premium bedding, minibar, in-room safe, desk

Club Suite, 2 Single Beds (Urban, Monument View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
  • 64 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Deluxe, Room, 1 King Bed, Corner

Premium bedding, minibar, in-room safe, desk

Club Deluxe, Room, 1 King Bed, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Corner

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Blackout curtains
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Oriental Suite, Suite

Oriental Suite, Suite

Oriental Suite, Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 95 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin, Suite

Mandarin, Suite

Mandarin, Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 200 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Shangri-La Jakarta

Pool
Spa
Kids pool
Parking included
4.6 out of 5, Wonderful, (608)
The price is AU$286
for 1 night
includes taxes & fees
17 Dec - 18 Dec
Shangri-La Jakarta

About the area

Jakarta

A luxury stay in the heart of Jakarta awaits you at Mandarin Oriental, Jakarta. Within just a 10-minute stroll, you'll find Grand Indonesia and Thamrin City Shopping Mall. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps and reflexology. The fine-dining restaurant, Lyon, serves French cuisine and is open for brunch, lunch and dinner. MO Bar is the hotel's own bar. Enjoy the nightclub, gym, sauna and pool loungers. Meeting rooms, conference space, and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Central Jakarta hotel, you'll be 2.7 km (1.7 mi) from National Monument and 3.6 km (2.2 mi) from Pasar Baru.

What's nearby

  • Bundaran HI - 1 min walk - 0.1 km
  • Plaza Indonesia - 5 min walk - 0.4 km
  • Grand Indonesia - 5 min walk - 0.5 km
  • Thamrin City Shopping Mall - 10 min walk - 0.9 km
  • National Monument - 4 min drive - 3.4 km

Getting around

  • Bundaran HI MRT Station - 6 min walk
  • Jakarta Sudirman Station - 10 min walk
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 43 min drive

Restaurants

  • ‪Osteria GIA - ‬3 min walk
  • ‪Hai Di Lao - ‬3 min walk
  • ‪Seribu Rasa - ‬3 min walk
  • ‪Paulaner Brauhaus - ‬3 min walk
  • ‪Social House - ‬3 min walk

About this property

Mandarin Oriental, Jakarta

Luxury Jakarta hotel in Central Jakarta with 2 restaurants
Mandarin Oriental, Jakarta offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A nightclub, a sauna, and spa services are also featured at the luxury Mandarin Oriental, Jakarta. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Jakarta hotel.

  • 1 building
  • 272 guestrooms or units
  • 26 levels
  • 2 dining venues
  • Conference rooms
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Mandarin Oriental, Jakarta offers 272 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and body wraps. A variety of treatment therapies are provided, including reflexology.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 24 for adults and USD 12 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cinnamon
  • Li Feng
  • Lyon
  • MO Bar

Family friendly

  • Baby bath
  • Free cot
  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in stairways
  • High-pile carpet in room
  • Lever door handles
  • Lift (200 centimetre wide door)
  • Magnifying mirror
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 26 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mandarin Oriental, Jakarta

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 60.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 24 for adults and from USD 12 for children
  • Airport shuttle fee: USD 79 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Jakarta Mandarin Oriental
Mandarin Oriental Hotel Jakarta
Mandarin Oriental Jakarta
Mandarin Oriental Jakarta Hotel
Mandarin Jakarta
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Oriental Jakarta
Mandarin Oriental, Jakarta Hotel
Mandarin Oriental, Jakarta Jakarta
Mandarin Oriental, Jakarta Hotel Jakarta

Frequently asked questions

What is the cancellation policy at Mandarin Oriental, Jakarta?

Mandarin Oriental, Jakarta offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mandarin Oriental, Jakarta?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Jakarta on 15 Dec 2024 start from AU$271.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mandarin Oriental, Jakarta?

Yep, Mandarin Oriental, Jakarta has a free self car park.

Are there any beaches close to Mandarin Oriental, Jakarta?

The closest beach to Mandarin Oriental, Jakarta is San Antonio Beach PIK 2 (14.8 km).

Is there a spa on site at Mandarin Oriental, Jakarta?

Yep, there is an onsite spa at Mandarin Oriental, Jakarta. You'll enjoy heaps of services like body wraps and Swedish massages.

Does Mandarin Oriental, Jakarta have a pool?

Mandarin Oriental, Jakarta has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 7:00 AM to 8:00 PM.

What luxury perks are available at Mandarin Oriental, Jakarta?

Mandarin Oriental, Jakarta features a full-service spa, a nightclub and a health club. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Mandarin Oriental, Jakarta a romantic place to stay?

Couples spa treatments and couples dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Mandarin Oriental, Jakarta.

Is Mandarin Oriental, Jakarta family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as highchairs and baby baths in the guestrooms, it's no surprise that Mandarin Oriental, Jakarta is a hit with families.

Are there hot tubs in the rooms at Mandarin Oriental, Jakarta?

No, but there are deep-soaking baths in the guestrooms.

Does Mandarin Oriental, Jakarta serve breakfast?

Sure does, buffet brekkie is available daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Mandarin Oriental, Jakarta?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mandarin Oriental, Jakarta?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mandarin Oriental, Jakarta?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Mandarin Oriental, Jakarta?

No, pets and service animals are not allowed.

Mandarin Oriental, Jakarta Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 323 out of 398 reviews" "
Rating 8 - Good. 51 out of 398 reviews" "
Rating 6 - Okay. 13 out of 398 reviews" "
Rating 4 - Poor. 5 out of 398 reviews" "
Rating 2 - Terrible. 6 out of 398 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCEPTIONAL service! Beautiful hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Mark Edward

Liked: Amenities
Stayed 3 nights in Aug 2024

10/10 Excellent

Junko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nothing is too much trouble. Very smart & comfortable. Ideally located in central Jakarta. Staff are excellent, all of them! The in house Cantonese restaurant, li Feng was outstanding.
Stayed 2 nights in Aug 2024

6/10 Okay

Nevine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect until they forgot to book the taxi to the airport! We left about 20 mins later than expected, and nerves were frayed. We had a massage, that I would consider below average
Stayed 1 night in Aug 2024

10/10 Excellent

Elisabeth, Ellenbrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Great staff, they were welcoming and helpful throughout our stay. Nice breakfast options. Great Location as it is close to major attractions !!
Stayed 2 nights in Aug 2024

10/10 Excellent

Boris

Stayed 1 night in Jul 2024

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2024

10/10 Excellent

Motiur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from staff was exceptional!
Stayed 4 nights in Jul 2024

10/10 Excellent

Hussain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff. Very helpful. The concierge team were wonderful
Stayed 7 nights in Jul 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service Beds very comfortable Excellent location close to major shopping malls
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2024

10/10 Excellent

Dante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was interesting and the bathroom was nice with good water pressure and amenities. They use sustainable stuff for the bathroom like bamboo toothbrushes. The mineral water was good tasting and was free of charge if extras were needed. Accommodating and friendly staff who were always ready to help. Overall good stay. The bed was also super soft and warm.
Stayed 1 night in Jul 2024

2/10 Terrible

Stanley, Glendale

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible in empathetic staff. Would never stay here or any of the brand properties anywhere plenty of options that are way better
Stayed 3 nights in Jun 2024

10/10 Excellent

alistair

Stayed 1 night in Jun 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff
Great hotel and staff. Would recommend for nice getaway or work.
Stayed 2 nights in Jun 2024

10/10 Excellent

patrick

Stayed 1 night in Jun 2024

10/10 Excellent

patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique experience with excellent customer service highly recommend
Stayed 1 night in Jun 2024

6/10 Okay

Leif

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good but noisy
Over all good but the traffic noise from the street race in the night are horrible! And did not get any sleep. All the rooms have earplugs next to the bed so I think they are aware of this problem!
Stayed 5 nights in May 2024

10/10 Excellent

CHUNKAI

Stayed 1 night in May 2024

8/10 Good

David, Canberra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Mandrin for its convenient location and undisputable level of hospitality and service. My one major complaint is that the quality and variety of food reduced considerably during Covid and has simply never bounced back. Long gone are the days of fresh bacon and smoked salmon on the breakfast menu, as they have appealled more to the national market. There can be no doubt that recent more nationalistic protectionist laws have made it harder and more expensive to buy international goodss across indonesia, but that's the case in many countries throughout the world and should not be a excuse for a hotel of the standard of the Mandarin. The seafood on the lunch bufett was of a very low national standard. Quite dissapointing really for the price. But rooms and room service,... great!
Stayed 4 nights in May 2024

8/10 Good

Jordi

Stayed 2 nights in May 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very warm and welcoming, from the moment I arrived at the airport. The staff give a personal and attentive service. My room was immaculate. Li Feng dining was some of the best Cantonese food I had ever eaten
Stayed 1 night in May 2024