6/10 Okay
Verified traveller
29 Mar 2024
Liked: Cleanliness, staff & service
Beautiful hotel but no sleep
We were so excited to stay here after researching the place but found it did not live up to expectations. Our main reason for booking this hotel was a quiet and relaxing break.
To start with the positives the hotel was extremely central and the interior design and rooms beautiful. Our room was spotless and cleaned and restocked daily. Hotel staff were friendly and happy to help with supplying extra pillow. The spa was lovely to be able to use and well equipped with robes and towels.
Our main criticism was the noise experienced during the stay. On our first night despite our room being an enclosed courtyard the doors and windows overlooking this provided no sound insulation and so we were woken by the people opposite (on the other side of the courtyard) several times. We mentioned this but were reassured that those rooms were empty the following day. On our third night we were woken at 8am with drilling and thudding which went on all morning we were told this would be the case for at least another day as they were working on the sky bar above. At this point we asked if we could refund our final two nights stay but told we would only have the option of losing our money and checking out as we booked through hotels.com. we were moved to a room which was quiter though still had thudding above and on our last night we found it was a partition door that separated us from noisy guests next door. Overall the lack of sleep and having to change rooms really spoiled the holiday.
Verified traveller
Stayed 5 nights in Mar 2024