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AYANA Villas Bali

5.0 star property
Luxury hotel on the beach, with 14 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for AYANA Villas Bali

14 outdoor pools
Aerial view
1BR Ocean Front Villa
15 restaurants, breakfast, lunch, dinner served; local cuisine
15 restaurants, breakfast, lunch, dinner served; local cuisine

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Bar
    Bar
  • On private beach
    On private beach
  • Breakfast available
    Breakfast available
  • Gym
    Gym
The price is AU$1,333
includes taxes & fees
6 Dec - 7 Dec

Explore the area

Map
Karang Mas Estate, Jl. Karang Mas, Jimbaran, Bali, 80364
  • Ayana Spa
    6 min walk
  • Garuda Wisnu Kencana Cultural Park
    7 min drive
  • Jimbaran Beach
    19 min drive
  • Denpasar (DPS-Ngurah Rai Intl.)
    38 min drive

Room options

View all photos for 1BR Ocean View Cliff Villa

1BR Ocean View Cliff Villa

1BR Ocean View Cliff Villa

Highlights

Garden
Patio
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free cots/infant beds
LED TV
  • 500 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1BR Ocean Front Villa

1BR Ocean Front Villa

1BR Ocean Front Villa

Highlights

Garden
Patio
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free cots/infant beds
LED TV
  • 298 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1BR Ocean View Villa

1BR Ocean View Villa

1BR Ocean View Villa

Highlights

Garden
Patio
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free cots/infant beds
LED TV
  • 298 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 2BR Ocean View Villa

2BR Ocean View Villa

2BR Ocean View Villa

Highlights

Garden
Patio
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free cots/infant beds
LED TV
  • 400 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bed

View all photos for 2BR Ocean Front Villa

2BR Ocean Front Villa

2BR Ocean Front Villa

Highlights

Garden
Patio
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free cots/infant beds
LED TV
  • 530 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bed

View all photos for 1BR Ocean Front Cliff Villa

Premium bedding, minibar, in-room safe, desk

1BR Ocean Front Cliff Villa

Highlights

Garden
Patio
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free cots/infant beds
LED TV
  • 500 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Beach/ocean view
AYANA Resort Bali
On private beach
Pool
Hot tub
Spa
4.7 out of 5, Exceptional, (1000)
The price is AU$576
for 1 night
includes taxes & fees
19 Nov - 20 Nov
AYANA Resort Bali

About the area

Jimbaran

A luxury stay in Jimbaran awaits you at AYANA Villas Bali. Within steps you'll find Bukit Peninsula and Ayana Spa within a 10-minute stroll. Highlights at this beachfront hotel include 15 restaurants, 14 outdoor swimming pools and a golf course. .LED TVs with satellite channels are featured in all 78 soundproofed rooms, and you can enjoy private plunge pools, free WiFi and patios. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium bedding and pillow menus welcome you to a good night's rest, and other nice touches include soaking tubs and rainfall showerheads. Sitting areas, private gardens and separate baths and showers are also available. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and hydrotherapy. The buffet restaurant, Kampoeng Bali, serves local cuisine and is open for dinner. Rock Bar is the hotel's own cocktail bar, serving drinks along with dinner. Spend the day at the private beach where you'll find umbrellas, and enjoy the on-site 24-hour gym and outdoor tennis court. Business travelers can take advantage of 18 meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. Buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also free valet parking, along with the convenience of a free beach shuttle. .Attractions within a 20-minute drive of this 5-property class Jimbaran Bay hotel include Bali Collection Shopping Centre and Waterbom Bali.

What's nearby

  • Ayana Spa - 6 min walk
  • Jimbaran Beach - 19 min drive
  • Balangan Beach - 31 min drive
  • Uluwatu Temple - 32 min drive
  • Bingin Beach - 42 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 38 min drive

Restaurants

  • ‪Rock Bar - ‬11 min walk
  • ‪UNIQUE Rooftop Bar & Restaurant - ‬17 min walk
  • ‪Smoothie Shop - ‬8 min drive
  • ‪Locca Sea House - ‬23 min drive
  • ‪To'Ge - ‬17 min walk

About this property

AYANA Villas Bali

Luxury hotel on the beach, with 14 outdoor swimming pools
Simply walk outside to feel the sun on your face at the white sand beach. You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Summer fun is a breeze at AYANA Villas Bali, where you can play a round of golf at the golf course and cool off in one of the 14 outdoor swimming pools.

There are 15 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 11 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a children's pool, outdoor tennis courts and a 24-hour fitness centre. Free self parking and valet parking are available. A complete renovation of AYANA Villas Bali was completed in 2016.

Smoking is allowed in designated areas at this 5-star Jimbaran hotel.

  • 78 guestrooms or units
  • 15 dining venues
  • 2 bars by the pool
  • 11 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 1996
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Swim-up bar
AYANA Villas Bali offers 78 air-conditioned accommodations with private plunge pools and minibars. Rooms open to patios. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and toilets with an electronic bidet.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 45 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle
  • Free beach shuttle
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: IDR 544,500 for adults and IDR 272,250 for children
  • 11 bars/lounges
  • 15 restaurants
  • 2 coffee shops/cafes
  • 2 poolside bars
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Dava Restaurant
  • Kampoeng Bali
  • Padi Restaurant
  • Rock Bar
  • UNIQUE Rooftop

Family friendly

  • 14 outdoor pools
  • Baby toys
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Children's toys
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Living room
  • Playground
  • Pool toys
  • Private plunge pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Picnic area
  • Terrace

Spa

  • 45 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Accessible airport shuttle
  • Lift

More

  • Banquet hall
  • Built in 1996
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at AYANA Villas Bali

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 913550 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 544500 for adults and from IDR 272250 for children
  • Airport shuttle fee: IDR 484000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 913550 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair. This property accepts Mastercard, Union Pay, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Villas AYANA Resort Jimbaran
Villas AYANA Resort
Villas AYANA Jimbaran
Villas AYANA
Villas AYANA Resort BALI Jimbaran
Villas AYANA Resort BALI
Villas AYANA BALI Jimbaran
Villas AYANA BALI
The Villas at AYANA Resort BALI
The Villas At AYANA Resort
AYANA Villas Bali Hotel
AYANA Villas Bali Jimbaran
The Villas at Ayana Resort Bali
AYANA Villas Bali Hotel Jimbaran

Frequently asked questions

Is parking available at AYANA Villas Bali?

Yep, AYANA Villas Bali has a free self car park and free valet parking.

How much does it cost to stay at AYANA Villas Bali?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at AYANA Villas Bali on 6 Dec 2024 start from AU$1,333.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to AYANA Villas Bali?

The closest beach to AYANA Villas Bali is Kuta Beach (9.2 km).

Is there a spa on site at AYANA Villas Bali?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as hot stone massages.

Does AYANA Villas Bali have a pool?

AYANA Villas Bali has 14 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars.

Does AYANA Villas Bali have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at AYANA Villas Bali?

AYANA Villas Bali features a private beach, 2 poolside bars and 14 outdoor pools. All guestrooms come with private plunge pools, deep soaking tubs and premium bedding.

What makes AYANA Villas Bali a romantic place to stay?

1 hot tub and couples spa treatments, as well as private plunge pools and deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at AYANA Villas Bali.

Is AYANA Villas Bali family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as children's dinnerware and children's books in the guestrooms, it's no surprise that AYANA Villas Bali is a hit with families.

Are there hot tubs in the rooms at AYANA Villas Bali?

No, but there are deep-soaking baths and private plunge pools in the guestrooms.

Does AYANA Villas Bali serve breakfast?

Yeah, buffet brekkie is served daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at AYANA Villas Bali?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at AYANA Villas Bali?

Relax with a coldie at the 2 poolside bars or 11 lounge bars, and grab a meal at the onsite restaurant that serves local cuisine.

What time are check-in & check-out at AYANA Villas Bali?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at AYANA Villas Bali?

No, pets and service animals are not allowed.

Is there a golf course on site at AYANA Villas Bali?

Yep, AYANA Villas Bali has an 18-hole golf course.

AYANA Villas Bali Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 49 out of 62 reviews" "
Rating 8 - Good. 9 out of 62 reviews" "
Rating 6 - Okay. 2 out of 62 reviews" "
Rating 4 - Poor. 0 out of 62 reviews" "
Rating 2 - Terrible. 2 out of 62 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammad, Dubai

Stayed 4 nights in Apr 2024

10/10 Excellent

Latrecia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location! Very beautiful! Staff very accommodating!
Stayed 1 night in Mar 2024

8/10 Good

Wei

Stayed 5 nights in Oct 2019

2/10 Terrible

Olli

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as good as used to be.
I’ve been to this Villa hotel many times. This time I was many times disappointed. The Internet didn’t work in the room. There were ants all over the villa and next day same problems again even promised to be taken care of. Room service was forgetting orders and in the Rock bar waiters didn’t speak or understand English in normal restaurant terminology while placing orders for dinner. Later they were asking the same questions over and over again like robots.. not a good feeling to enjoy your time. On the last day leaving the place Reception booked hotel car to the wrong place even as I gave them an address , place name. That made me stay long in traffic on changing hotels. Not professional anymore.
Stayed 2 nights in Dec 2019

10/10 Excellent

Nouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort amazing people 🙌
Everything was great, staff, location facilities, weather. Thanks ayana staff
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Had a bad experience regarding lost & found. Even though it was our fault that we left our belongings in the shower booth, we couldn't get proper feedback about our inquiry of the lost items. Response was slow and negative. Not a good memory for a high-end stay.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Amazing everything- only negative is if you prefer to be by the beach there aren’t many options for seating so it turns into a race for seats. But everything else was amazing. Definitely recommend getting villa it was well worth it as the personal butler is great and service is five star all around!
Stayed 2 nights in Jul 2019

10/10 Excellent

Wiza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this hotel was perfect! Amazing staff, great facilities and food.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service + beautiful resort
It is a very nice resort with so many facilities to use and some of them are very pretty. The service is great, by stay in villa you will receive many benefits other people won’t get, ie buggies 24hours (other guests need to wait for shuttle bus), best seat at the rock bar. Room is bit old, may need a small update.
Stayed 4 nights in Jun 2018

8/10 Good

Mary, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge hotel, stunning villas
We stayed in Villa 1024 a 2 bedroom villa. The villa was stunning. No other word for it. Came with 2 butlers. A day butler and a night butler, they gave us a mobile phone with their contact programmed in and they made dinner reservations, took us to dinner, picked us up etc. The villa was beautiful and spacious. The rooms were a bit dark so I asked for a lamp. I hate dark rooms. Can't even see the coffee machine to make a coffee after 6pm. The place is huge, impressive gardens and stunning rock bar, beach on cliff, infinity pools etc. The drawbacks are as follows: This hotel is huge but the beach area only has about 50 beach chairs. That means you can't sit anywhere. The beach is very small. Then there is the beach pool that is an infinity pool. Again there's only about 9 or 10 big beach chairs you can sit on. There is NO room to sit anywhere if you don't get a chair. The service in the main pool and beach restaurant are so slow. I had to walk around and get someone to get the order. We had a VIP booking at Rock Bar, still took about 30 minutes to get to our table. The checkin in that was a private checkin took at least 30 minutes. I don't think the service was that good at this hotel. Apart from our wonderful butlers Putra and Wee, the service was average. After check out and our bill was finalised, I noticed an extra charge on my credit card after I had returned to Australia for nearly $400. I emailed them to complain etc and they removed the charge
Stayed 3 nights in Apr 2018

10/10 Excellent

Rajneesh, CHANDIGARH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of Resorts
It was a nice pleasent stay at the resort Everything was excellent.
Stayed 1 night in Jan 2018

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bagus and Agus our butlers were fantastic. Took care of us every step of the way and were so helpful and responsive. Thank you for a wonderful stay!
Stayed 4 nights in Aug 2017

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous views!
The resort itself was stunning and the service was amazing. We had an issue with our first villa, and they were very quick in moving us and letting us pick between two open villas to make our new place for the rest of our stay. The resort has a bit of everything to do so your day is filled with exploring so you don't have to leave the resort. It's a little far from things so if you're wanting to explore Bali, you wont be able to see much of everyday living. It totally depends what kind of trip you're looking for!
Stayed 4 nights in Jun 2017

10/10 Excellent

Jerry, New Jersey, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely grounds, great staff, just an amazing place. Did not stay here long enough to give a full in depth review, but would definitely stay here longer.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Ayana is the best i have ever been
Ayana is the best ever hotel/resort I have ever been. The friendly the staff is, the facilities they provided is exceptional! This is the best trip in my life! i highly recommend to everyone who want to go to Bali to have a romantic holiday! My Butler is Gus, he is so cool and very nice! He accommodated all my request! My PA Eka is also very nice, lots of email from her before my trip to communicate. The villa we have stayed is brilliant!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely time. Great for young children. Only point of frustration was the service levels in the restaurants - food was great but staff seemed overwhelmed with this busy period.

8/10 Good

Tuan Huy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best honeymoon location

8/10 Good

Catherine, New York, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
impeccable service but ordinary villas
I stayed in the ocean view cliff villa which was beautiful but not extraordinary. The staff at resort were amazing and really make you feel special and address everything you might bring up. The food was delicious and quite varied, they baked up some gluten free bread for me when I told them about my varying food allergies. Everyone was very accommodating but you're definitely paying this high price for the great staff and resort services and not really the villa (it felt rather small as the bathroom was at least twice the size of the living areas - which is fine bc the resort has so much to offer so you're barely in the villa anyways -- I'd recommend here if you have the $$ to blow but otherwise you can find somewhere that offers similar service for much less $$ and a bit more living space

10/10 Excellent

PO LAM, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent resort
warm welcome when we arrived the resort and very good service since we check-in the hotel till we check-out the hotel, and the butler service really helpful and the butler Anom is very nice

6/10 Okay

Adam, Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good for visit, but not for staying.
Stayed in the newly renovated ocean front villa. I would recommend visiting for bar/restaurant/pool etc, but not to stay there. Good points: Big villa. Facilities in the hotel are great, including restaurants, bars, pools etc. Bad points: * Only half the villa is air-conditioned. Only the lounge room and bedroom are air-conditioned so the bathroom, wardrobe etc are very humid and hot all the time. They try and compensate by turning the temperature down to the minimum, but that makes the bedroom and lounge far too cold. * The room flooded twice so badly that we had to unplug the phone and lights from the power point on the floor. I didn't notice and slipped while holding our child. They said that it happens because it was raining and it was to be expected. How can this happen in a country where there is a wet season all the time? It was only rain, not even a storm. * Butlers are always busy so you must call well ahead of time.

10/10 Excellent

KEIJI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Heechul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ヴィラに宿泊したが部屋の設備に一部不具合があったが結果的に治らなかったが丁寧に対応して頂き感謝しています。
Stayed 2 nights in Dec 2019