6/10 Okay
Kizzel, Brooklyn
8 Aug 2024
Liked: Staff & service
Disliked: Property conditions & facilities
This property totally disappointed. If I could get a refund I would have left the property immediately and went somewhere else. The property seems to have one been a very beautiful place to be however it's poorly maintained. On entering we felt as if the property was abandoned and we had been scammed on Expedia.
There was no room service so the room was never cleaned for the 5 days we spent there and towels weren't replaced. In arrival I asked the manager of they were expecting us cause the room was dusty, they're was cobweb, no nah for the bin in the toilet, no soap by the sink, just used half empty tubes.
They're wear no mosquito net as advertised in the picks.
They're was Ann overgrown tree in the bathroom and no hot and cold water so night time showers required mental preparation.
The water went twice and I had to call the manager and ask the security on the compound to assist.
The pool was totally dirty and looks neglected. Someone came on the third day we were there to clean it.
The best thing about this place is location as it's situated in the beach however because if the over grown grass you cannot enjoy the view from the beach chairs. You'll have to drag your own beach chair you get a better view.
Breakfast was very limited.
I must say the 4 daily staff member we interacted with, were very friendly and courteous.
Overall I give this place 2.75 out of 5 stars
Kizzel
Stayed 4 nights in Jul 2024
