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Grand Sentosa Hotel

3.0 star property
Hotel connected to a shopping centre in Central District with free parking

Photo gallery for Grand Sentosa Hotel

Exterior
Deluxe Room, 2 Single Beds
Exterior
Lobby
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

Map
Ground Floor, Block A, Plaza Sentosa, Jalan Sutera,Taman Sentosa, Johor Bahru, Johor, 80150
  • KSL City Mall
    ‪17 min walk‬
  • Holiday Plaza
    ‪18 min walk‬
  • Plaza Pelangi
    ‪2 min drive‬
  • Johor Bahru (JHB-Senai Intl.)
    ‪34 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Separate bedroom
Private bathroom
Bidet
Coffee/tea maker
Free bottled water
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Air conditioning
LCD TV
Separate bedroom
Bidet
Coffee/tea maker
Free bottled water
Electric kettle
  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Superior Room, 2 Single Beds

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
LCD TV
Separate bedroom
Bidet
Coffee/tea maker
Free bottled water
Electric kettle
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room (Non Smoking)

1 bedroom, in-room safe, desk, laptop workspace

Family Room (Non Smoking)

  • Sleeps 3
  • 1 Single Bed and 1 King Bed

View all photos for Superior King Room (Non-smoking)

1 bedroom, in-room safe, desk, laptop workspace

Superior King Room (Non-smoking)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room (Non-smoking)

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room (Non-smoking)

  • Sleeps 2
  • 2 Single Beds

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About the area

Johor Bahru

At Grand Sentosa Hotel, you'll be connected to a shopping centre and 1.5 km (0.9 mi) from Holiday Plaza. Highlights at this hotel include a restaurant, free self-parking and a 24-hour business centre. .The restaurant, Sentosa Deli, is open for breakfast, lunch and dinner. Business travelers can take advantage of meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Buffet breakfast is available. There's also the convenience of free parking nearby. .Places within a 30-minute drive of this 3-property class Central District hotel include Johor Bahru Ferry Terminal and Johor Premium Outlets.

What's nearby

  • KSL City Mall - 17 min walk
  • Holiday Plaza - 18 min walk
  • Johor Bahru City Square - 4 min drive
  • Johor Bahru Customs, Immigration, and Quarantine Complex - 5 min drive
  • Johor Bahru Ferry Terminal - 6 min drive

Getting around

  • JB Sentral - 9 min drive
  • Kranji Station - 9 min drive
  • Senai International Airport (JHB) - 34 min drive

Restaurants

  • ‪Hanoi Cafe - ‬1 min walk
  • ‪OldTown White Coffee - ‬2 min walk
  • ‪Tai Hong Cafe - ‬2 min walk
  • ‪Pahpai Steak House 水手西餐 - ‬2 min walk
  • ‪Restoran Little Vietnam - ‬1 min walk

About this property

Grand Sentosa Hotel

Hotel connected to a shopping centre in Central District with free parking
There's a restaurant on site. Public spaces have free WiFi. A 24-hour business centre and meeting rooms are available. Gift shops/newsstands, tour/ticket assistance, and concierge services are also featured at the business-friendly Grand Sentosa Hotel. Free self parking is available.
  • 1 building
  • 260 guestrooms or units
  • 3 levels
  • Conference rooms
  • Built in 2011
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • Dining venue
Grand Sentosa Hotel offers 260 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 32-inch LCD televisions come with cable channels. Bathrooms include a shower, bidets, complimentary toiletries and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: MYR 18 for adults and MYR 10 for children
  • A restaurant

Restaurants on site

  • Sentosa Deli

Things to do

  • Shopping

Family friendly

  • Grocery/convenience store
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 18.00 for adults and from MYR 10.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. 

Property is also known as

Grand Hotel Sentosa
Grand Sentosa
Grand Sentosa Hotel
Grand Sentosa Hotel Johor Bahru
Grand Sentosa Johor Bahru
Hotel Grand Sentosa
Sentosa Grand Hotel
Grand Sentosa Hotel Hotel
Grand Sentosa Hotel Johor Bahru
Grand Sentosa Hotel Hotel Johor Bahru

Frequently asked questions

Is parking available at Grand Sentosa Hotel?

Yep, Grand Sentosa Hotel has a free self car park.

Does Grand Sentosa Hotel serve breakfast?

Sure does, buffet breakfast is served at Grand Sentosa Hotel.

Is there a free airport shuttle available at Grand Sentosa Hotel?

No, Grand Sentosa Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Sentosa Hotel?

Yep, you can grab a meal at Grand Sentosa Hotel's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Grand Sentosa Hotel?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Grand Sentosa Hotel?

No, pets are not allowed.

Grand Sentosa Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 35 out of 392 reviews
Rating 8 - Good. 141 out of 392 reviews
Rating 6 - Okay. 164 out of 392 reviews
Rating 4 - Poor. 34 out of 392 reviews
Rating 2 - Terrible. 18 out of 392 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Kok Wai

Travelled with family and small children
Toilet wall has black dirt.
Stayed 1 night in Oct 2024

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Masnor

Stayed 1 night in Mar 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Experience with Grand Sentosa
Very good location surrounded by restaurants, seafood and spa. But do not expect the quality of hotel room facilities. No hair dryer, no Fridge and Safe is not working. Our room was not ready at the time of check in and need to wait. The room has smoking smell, and the view from window is another hall or corridor, it make us feel unsafe. Overall, it is within 2-3 star rating.
Stayed 2 nights in Mar 2024

8/10 Good

Siyak wang

Travelled with family
Liked: Amenities
Convenient and many shop and restaurant
Stayed 2 nights in Feb 2024

4/10 Poor

Shawn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very old. The bedroom was not clean properly and toilet title looks dirty. The exhaust fan is full of dust. Lucky the bedsheet and towels were clean. In the morning when we went down to look for breakfast, the front office staffs didnt even greet us even when they see us, it was us who greeted them. The hotel was attached to a mall which looks like a ghost town. Very eerie. Given this experience, I wont book this hotel again.
Stayed 1 night in Dec 2023

6/10 Okay

Andy

Hotel shower equipment not in good condition
Stayed 1 night in Nov 2023

8/10 Good

Eng Teik

Stayed 3 nights in Nov 2023

4/10 Poor

Konstantin

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Quite a rundown hotel, located in a semi-abandoned mall. Bed sheets were clean. Floor carpet was very dirty
Stayed 2 nights in Aug 2023

6/10 Okay

Goh

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Budget Hotel with Good Food
Hotel Room was big and the location is good as The Store Shopping Mall is just beside. Behind the hotel are lots of Karaoke outlets. A short distance walk will lead you to the Night Food Street which sells lots of Malaysian Street Food.
Stayed 1 night in Jul 2023

8/10 Good

Kim Chan

Stayed 1 night in Mar 2023

6/10 Okay

Cheng Hai

Liked: Staff & service
The location is very convience for tourist who want to go around nearby
Stayed 1 night in Mar 2023

10/10 Excellent

Kim Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Yohanes

Stayed 1 night in Jan 2023

6/10 Okay

LOO

Stayed 2 nights in Oct 2022

10/10 Excellent

Fan

Stayed 1 night in Jun 2022

8/10 Good

Koh

Stayed 1 night in Sep 2022

8/10 Good

Eric leong

Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Jw

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap decent n clean hotel for 1 night stay. Alot of food places nearby
Stayed 1 night in Nov 2019

8/10 Good

Andy

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

4/10 Poor

Mei

Disliked: Cleanliness
The hotel lobby is fine, staff overall tries their best. The interior is really bad, ants everywhere where's there's drinks and food. Faulty faucet. Fortunately the bed is ok. Location is good. In-room wifi is ok. Internet at the dining room where breakfast is non-existent.
Stayed 1 night in Aug 2019

4/10 Poor

Lee sow fong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019