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Palacio Duhau - Park Hyatt Buenos Aires

5.0 star property
Luxury Buenos Aires hotel in Recoleta with 3 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palacio Duhau - Park Hyatt Buenos Aires

Exterior
Interior
Exterior
Lobby
Indoor pool

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Pet-friendly
  • Spa
  • Air conditioning
The price is AU$773
includes taxes & fees
14 Jan - 15 Jan 2025

Explore the area

Map
Av. Alvear 1661, Buenos Aires, Capital Federal, C1014AAD
  • Patio Bullrich
    3 min walk
  • Champagne Bar Alvear Hotel
    1 min walk
  • Facultad de Derecho - Julieta Lanteri Station
    12 min walk
  • Buenos Aires (AEP-Aeroparque Jorge Newbery)
    17 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Garden View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Park, Suite, 1 King Bed

Park, Suite, 1 King Bed

Park, Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Park, Executive Suite

Park, Executive Suite | Living area

Park, Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 92 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Park, Suite, 1 Bedroom

Premium bedding, down duvets, minibar, in-room safe

Park, Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Palace)

Room, 1 King Bed (Palace)

Room, 1 King Bed (Palace)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Park Deluxe Suite 1 King Bed

Park Deluxe Suite 1 King Bed | Living area

Park Deluxe Suite 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite (Palace)

Executive Suite (Palace) | Living area

Executive Suite (Palace)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 92 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Palace)

Room, 1 King Bed, Balcony (Palace)

Room, 1 King Bed, Balcony (Palace)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Palace)

Suite, 1 King Bed (Palace)

Suite, 1 King Bed (Palace)

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Palace)

Suite, 1 Bedroom (Palace)

Suite, 1 Bedroom (Palace)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Palace)

Room, 2 Single Beds (Palace)

Room, 2 Single Beds (Palace)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

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for 1 night
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About the area

Buenos Aires

A luxury stay in Buenos Aires awaits you at Palacio Duhau - Park Hyatt Buenos Aires. Within just a 10-minute stroll, you'll find Patio Bullrich and Palais de Glace Salas Nacionales de Cultura. Highlights at this hotel include 3 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include massages, body wraps and mani/pedis. The fine-dining restaurant, Duhau Restaurante, serves Argentinean cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, Hot tub and sauna as well as access to free bike hire. Business amenities include meeting rooms, a conference centre, and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 11:00 AM. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 5-property class Recoleta hotel include Recoleta Cultural Center and Recoleta Cemetery.

What's nearby

  • Patio Bullrich - 3 min walk
  • Recoleta Cemetery - 8 min walk
  • Colón Theatre - 18 min walk
  • Obelisco - 2 min drive
  • Casa Rosada - 4 min drive

Getting around

  • Facultad de Derecho - Julieta Lanteri Station - 12 min walk
  • Buenos Aires Retiro Station - 18 min walk
  • Buenos Aires (EZE-Ministro Pistarini Intl.) - 40 min drive

Restaurants

  • ‪Fervor - ‬4 min walk
  • ‪Gourmand Food Hall - ‬3 min walk
  • ‪Francesca - ‬3 min walk
  • ‪El Sanjuanino - ‬4 min walk
  • ‪Presidente Bar - ‬3 min walk

About this property

Palacio Duhau - Park Hyatt Buenos Aires

Luxury Buenos Aires hotel in Recoleta with 3 restaurants
Palacio Duhau - Park Hyatt Buenos Aires offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. A fitness centre, a sauna, and spa services are also featured at the luxury Palacio Duhau - Park Hyatt Buenos Aires. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Buenos Aires hotel.

  • 165 guestrooms or units
  • 2 buildings
  • 3 dining venues
  • Conference rooms
  • Built in 2006
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Palacio Duhau - Park Hyatt Buenos Aires offers 165 accommodations with minibars and laptop-compatible safes. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium digital channels, first-run films and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Buenos Aires hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Valet parking on site (USD 28 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 30 to 40 per person
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Duhau Restaurante
  • Gioia Restaurante
  • Salones del Piano Nobile

Things to do

  • Bicycle storage
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Spa tub

Family friendly

  • Art supplies
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lift (48 centimetre wide door)
  • Magnifying mirror
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (53 centimetre high)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • First-run films
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Weight limit: 50 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 80.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.50 per person, per night. This tax does not apply to children under 12 years of age.
  • You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 30 to 40 per person
  • Airport shuttle fee: USD 120 per vehicle (one-way)
  • Valet parking fee: USD 28 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Buenos Aires Park Hyatt
Duhau
Hyatt Palacio Duhau
Palacio Duhau
Palacio Duhau Hyatt
Palacio Duhau Hyatt Hotel
Palacio Duhau Park Hyatt Buenos Aires
Palacio Duhau Park Hyatt Buenos Aires Hotel
Palacio Duhau Park Hyatt Hotel
Palacio Duhau Park Hyatt
Hyatt Buenos Aires
Palacio Duhau - Park Hyatt Buenos Aires Hotel Buenos Aires
Buenos Aires Hyatt
Palacio Duhau Park Hyatt Buenos Aires
Palacio Duhau - Park Hyatt Buenos Aires Hotel
Palacio Duhau - Park Hyatt Buenos Aires Buenos Aires
Palacio Duhau - Park Hyatt Buenos Aires Hotel Buenos Aires

Frequently asked questions

What is the cancellation policy at Palacio Duhau - Park Hyatt Buenos Aires?

Palacio Duhau - Park Hyatt Buenos Aires offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palacio Duhau - Park Hyatt Buenos Aires?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Palacio Duhau - Park Hyatt Buenos Aires on 14 Jan 2025 start from AU$767.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palacio Duhau - Park Hyatt Buenos Aires?

Yep, Palacio Duhau - Park Hyatt Buenos Aires has valet parking for USD 28 per day.

Is there a spa on site at Palacio Duhau - Park Hyatt Buenos Aires?

Yep, there is an onsite spa at Palacio Duhau - Park Hyatt Buenos Aires. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Palacio Duhau - Park Hyatt Buenos Aires have a pool?

Palacio Duhau - Park Hyatt Buenos Aires has an indoor pool.

What luxury perks are available at Palacio Duhau - Park Hyatt Buenos Aires?

Palacio Duhau - Park Hyatt Buenos Aires features a full-service spa, an indoor pool and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Palacio Duhau - Park Hyatt Buenos Aires a romantic place to stay?

1 hot tub and al fresco dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Palacio Duhau - Park Hyatt Buenos Aires.

Is Palacio Duhau - Park Hyatt Buenos Aires family-friendly?

You bet! With amenities such as laundry facilities and free bike rentals, as well as art supplies and free infant beds in the guestrooms, it's no surprise that Palacio Duhau - Park Hyatt Buenos Aires is a hit with families.

Does Palacio Duhau - Park Hyatt Buenos Aires serve breakfast?

Yeah, buffet breakfast is available daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Palacio Duhau - Park Hyatt Buenos Aires?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Palacio Duhau - Park Hyatt Buenos Aires?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Palacio Duhau - Park Hyatt Buenos Aires?

Check-in begins at 3 PM. Check-out time is noon.

Palacio Duhau - Park Hyatt Buenos Aires Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 318 out of 396 reviews" "
Rating 8 - Good. 47 out of 396 reviews" "
Rating 6 - Okay. 20 out of 396 reviews" "
Rating 4 - Poor. 9 out of 396 reviews" "
Rating 2 - Terrible. 2 out of 396 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ficamos 5 noites muito bem instalados na suite 301 e o Hotel é lindo, tem uma localização ótima, serviço impecável. Porém foi muito ruim ter eventos em todos os restaurantes do Hotel no mesmo dia impossibilitando de tomar um café ou chá nos restaurante do Hotel. Fica a sugestão para sempre deixarem um dos locais abertos aos hospedes
Stayed 5 nights in Sep 2024

6/10 Okay

Ana Carolina

Hotel was ok. We got wrong information at check in about breakfast not being included in the rate (it was), no information about a room change (when inquired were informed it was due to an upgrade to the palace, but our given room was facing the Main Street and quiete noisy). Elevator was not working properly and we got no down service in one night, when we called reception to ask for water since we did not get it and needed to go down to get it, since it wasn’t brought to our room.
Stayed 3 nights in Aug 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and beautiful
Stayed 2 nights in Aug 2024

10/10 Excellent

Ilma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make us feel welcome and their recommendations were on point. Thank you.
Stayed 2 nights in Aug 2024

10/10 Excellent

Forrest

Stayed 2 nights in Jul 2024

10/10 Excellent

Aniket

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2024

10/10 Excellent

Ajith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful public spaces. Nice artwork.
Stayed 1 night in Jan 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful comfort!
Great service! Very nice people!
Stayed 3 nights in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Stayed 1 night in Feb 2024

10/10 Excellent

Winston, Sunny Isles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in a walkable area of Buenos Aires. The hotel is stunning.
Stayed 5 nights in Jan 2024

10/10 Excellent

William

Great hospitality
Stayed 4 nights in Jan 2024

10/10 Excellent

Christopher

Stayed 4 nights in Jan 2024

10/10 Excellent

tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice property
Stayed 5 nights in Dec 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is superb. Jose from the concierge is excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Stayed 1 night in Dec 2023

10/10 Excellent

Domenico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in BA!!!!!
Stayed 1 night in Oct 2023

6/10 Okay

Courtney, Irvine

Stayed 1 night in Oct 2023

10/10 Excellent

Phillis, Dallas

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 3 nights in Aug 2023

10/10 Excellent

galina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

4/10 Poor

Emma

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
we stayed there for two full weeks in a suite. first week in the old part and the second in the newer part. the property is stunning and nothing short of gorgeous. that said, this is not a five star situation. some things you will encounter: - no one greets you or helps you with your luggage upon arrival, up and down the stairs (no ramp) as 4-5 men in black suits (called “security”) watch you go up struggling two flights of steps. - no one helps you with the door getting in or out of cars, nor with an umbrella when it’s raining and you are with multiple bags. - the wait staff at all of their dining options is hospitable but with an edge. everything you ask for (one example of a thousand was “do you have black tea?”) is met with a surprised face or a NO. they know and have black tea, but their attitude is to gaslight you as a first response. (“you want a black tea bag?”) - they can’t help you with a reservation, not even with the restaurant down the street, nor with currency exchange - spa: the pool is so pretty! the massages are THE WORST EVER. EVER. - i messaged them through the expedia app about early checkin, hotel pick up, etc and they NEVER responded. - towels are rough, shampoo & soaps are bad quality, toiletries are better on an airplane. - mattress in our bedroom had a sinkhole. - there’s a dog barking 24/7, crying for his life. while you sleep, eat, get the massage, watch a movie, YOU WILL HEAR THIS DOG BARK
Stayed 6 nights in Jul 2023

10/10 Excellent

Humberto, Miami

Stayed 4 nights in Jul 2023