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Ooedo Onsen Monogatari Premium Kaga Maruya

3.0 star property
Ryokan with free parking, steps from Lake Shibayama
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ooedo Onsen Monogatari Premium Kaga Maruya

Superior Japanese Western Style Room with Bath, Non-Smoking
Hot springs
Outdoor pool
Exterior
Point of interest

Reviews

7.8 out of 10

Good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
  • Parking included
    Parking included
  • Restaurant
    Restaurant

Explore the area

Map
A-2-1, Katayamazu Onsen, Kaga, Ishikawa, 922-0412
  • Lake Shibayama
    1 min walk
  • Katayamazu Hot Spring
    3 min walk
  • Ukimido Temple
    5 min walk
  • Komatsu (KMQ)
    16 min drive

Room options

View all photos for Junior Suite Special Room with Bath, Non-Smoking

Junior Suite Special Room with Bath, Non-Smoking

Junior Suite Special Room with Bath, Non-Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Separate bedroom
Private bathroom
Coffee/tea maker
Electric kettle
  • Sleeps 10
  • 10 Single Futons

View all photos for Standard Japanese Style Tennokaku Room with Bath, Non-Smoking

In-room safe, desk, laptop workspace, free WiFi

Standard Japanese Style Tennokaku Room with Bath, Non-Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room

In-room safe, desk, laptop workspace, free WiFi

Standard Room

Highlights

Air conditioning
Heating
Fridge
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Japanese-style room without bath, Non-Smoking

In-room safe, desk, laptop workspace, free WiFi

Standard Japanese-style room without bath, Non-Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Japanese Style Room with 2 Rooms and Bath, Non-Smoking

Superior Japanese Style Room with 2 Rooms and Bath, Non-Smoking

Superior Japanese Style Room with 2 Rooms and Bath, Non-Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 7
  • 7 Single Futons

View all photos for Standard Japanese Style Room with Bath, Non-Smoking

In-room safe, desk, laptop workspace, free WiFi

Standard Japanese Style Room with Bath, Non-Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 5
  • 5 Single Futons

View all photos for Superior Japanese Western Style Room with Bath, Non-Smoking

Superior Japanese Western Style Room with Bath, Non-Smoking

Superior Japanese Western Style Room with Bath, Non-Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 6
  • 2 Single Beds and 4 Single Futons

View all photos for Superior Japanese Western Style Twin with Bath, Non-Smoking

Superior Japanese Western Style Twin with Bath, Non-Smoking

Superior Japanese Western Style Twin with Bath, Non-Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 6
  • 2 Single Beds and 4 Single Futons

View all photos for Standard Japanese-style room with bath, Non-Smoking

In-room safe, desk, laptop workspace, free WiFi

Standard Japanese-style room with bath, Non-Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Suite VIP Room With Bath, Non-Smoking

Suite VIP Room With Bath, Non-Smoking

Suite VIP Room With Bath, Non-Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Separate bedroom
Private bathroom
Coffee/tea maker
Electric kettle
  • Sleeps 12
  • 12 Single Futons

View all photos for Standard Japanese Style Room without Bath, Non-Smoking

In-room safe, desk, laptop workspace, free WiFi

Standard Japanese Style Room without Bath, Non-Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Japanese Modern Room of 10 Tatami-mats with Open-air Bath (No View), Non-Smoking

Superior Japanese Modern Room of 10 Tatami-mats with Open-air Bath (No View), Non-Smoking

Superior Japanese Modern Room of 10 Tatami-mats with Open-air Bath (No View), Non-Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Japanese Modern Room of 12 Tatami-mats with Open-air Bath (No View), Non-Smoking

Superior Japanese Modern Room of 12 Tatami-mats with Open-air Bath (No View), Non-Smoking

Superior Japanese Modern Room of 12 Tatami-mats with Open-air Bath (No View), Non-Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 3
  • 2 Single Beds and 1 Single Murphy Bed

View all photos for Standard Japanese Style Room with Bath (No View), Non-Smoking

In-room safe, desk, laptop workspace, free WiFi

Standard Japanese Style Room with Bath (No View), Non-Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 7
  • 7 Single Futons

View all photos for [Non-smoking] Junior Suite Special Room With Bath

In-room safe, desk, laptop workspace, free WiFi

[Non-smoking] Junior Suite Special Room With Bath

  • Sleeps 10
  • 10 Single Futons

View all photos for [Non-smoking] Standard Japanese-style Room With Bath

Dining

[Non-smoking] Standard Japanese-style Room With Bath

  • Sleeps 4
  • 4 Single Futons

View all photos for [Non-smoking] Superior Japanese-style Room With 2 Rooms And Bath

Dining

[Non-smoking] Superior Japanese-style Room With 2 Rooms And Bath

  • Sleeps 7
  • 7 Single Futons

View all photos for [Non-smoking] Standard Japanese-style Room With Bath In Tennoji Tower

Dining

[Non-smoking] Standard Japanese-style Room With Bath In Tennoji Tower

  • Sleeps 4
  • 2 Single Beds and 1 Single Futon

View all photos for [Non-smoking] Standard Japanese-style Room With Bath (no Designated View)

Dining

[Non-smoking] Standard Japanese-style Room With Bath (no Designated View)

  • Sleeps 7
  • 7 Single Futons

View all photos for [Non-smoking] Superior Room With Open-air Bath And Japanese-style Twin Bed (12 Tatami Mats) (no View)

In-room safe, desk, laptop workspace, free WiFi

[Non-smoking] Superior Room With Open-air Bath And Japanese-style Twin Bed (12 Tatami Mats) (no View)

  • Sleeps 3
  • 1 Single Futon and 2 Single Beds

View all photos for [Non-smoking] Superior Room With Outdoor Bath And Japanese-style Twin Bed (no View)

In-room safe, desk, laptop workspace, free WiFi

[Non-smoking] Superior Room With Outdoor Bath And Japanese-style Twin Bed (no View)

  • Sleeps 2
  • 2 Single Beds

View all photos for [Non-smoking] VIP Suite Fourth Room With Indoor Bath

In-room safe, desk, laptop workspace, free WiFi

[Non-smoking] VIP Suite Fourth Room With Indoor Bath

  • Sleeps 12
  • 12 Single Futons

View all photos for [Non-smoking] Superior Japanese-Western Twin Room With Indoor Bath

In-room safe, desk, laptop workspace, free WiFi

[Non-smoking] Superior Japanese-Western Twin Room With Indoor Bath

  • Sleeps 6
  • 4 Single Futons and 2 Single Beds

View all photos for [Non-smoking] Standard Japanese-style Room Without Bath

Dining

[Non-smoking] Standard Japanese-style Room Without Bath

  • Sleeps 3
  • 2 Single Beds and 1 Single Futon

View all photos for [Non-smoking] Superior Japanese-Western Room With 1 Double Bed And Indoor Bath

Pool

[Non-smoking] Superior Japanese-Western Room With 1 Double Bed And Indoor Bath

  • Sleeps 5
  • 4 Single Futons and 1 Single Bed

View all photos for [Non-smoking] Standard Japanese-style Twin Bed, No Indoor Bath

Food and drink

[Non-smoking] Standard Japanese-style Twin Bed, No Indoor Bath

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for [Non-smoking] Standard Japanese-style Twin Room With Bath

Food and drink

[Non-smoking] Standard Japanese-style Twin Room With Bath

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

Similar properties

Front of property
Tokigasane
Parking included
Free WiFi
Air conditioning
Housekeeping
4.3 out of 5, Excellent, (32)
The price is AU$207
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Tokigasane

About the area

Kaga

At Ooedo Onsen Monogatari Premium Kaga Maruya you'll be within a short 5-minute stroll of Lake Shibayama and Sunabashiri Park. Highlights at this ryokan include a restaurant and in-room free WiFi. .This ryokan offers free WiFi in public areas, a 24-hour front desk and a garden. Additionally, you'll find free newspapers in the lobby, luggage storage and a front desk safe. There's also the convenience of free self parking. .Sights within a 10-minute walk of this 3-property class Kaga ryokan include Katayamazu Hot Spring and Ukimido Temple.

What's nearby

  • Katayamazu Hot Spring - 3 min walk - 0.3 km
  • Nakaya Ukichiro Museum of Snow and Ice - 9 min walk - 0.8 km
  • Yamashiro Onsen - 8 min drive - 7.9 km
  • Motorcar Museum of Japan - 8 min drive - 7.0 km
  • Yamanaka Hot Spring - 12 min drive - 12.3 km

Getting around

  • Kagaonsen Station - 7 min drive
  • Komatsu (KMQ) - 16 min drive

Restaurants

  • ‪Butchers cream - ‬8 min walk
  • ‪ピュアストーリー - ‬5 min walk
  • ‪鉄板焼き 一品料理 なか伸 - ‬6 min walk
  • ‪手打そば 楠庵 - ‬6 min walk
  • ‪まちカフェ - ‬7 min walk

About this property

Ooedo Onsen Monogatari Premium Kaga Maruya

Ryokan with free parking, steps from Lake Shibayama
There's a restaurant on site. WiFi is free in public spaces. Ooedo Onsen Monogatari Premium Kaga Maruya also features a garden, complimentary newspapers in the lobby, and a front desk safe. Self parking is free.

Smoking is allowed in designated areas at this 3-star Kaga ryokan.

  • 62 guestrooms or units
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Garden
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Dining venue
Ooedo Onsen Monogatari Premium Kaga Maruya offers 62 air-conditioned accommodations with a safe and coffee/tea makers. LCD televisions are featured in guestrooms.

Bathrooms include slippers and toothbrushes and toothpaste. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Services include massages. Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A restaurant

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Spa

  • Indoor mineral hot springs (onsen)
  • Massage
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs and access to the public bath facility
This property accepts credit cards
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve access to the hot springs and access to the public bath facility. This property accepts Visa, Mastercard, American Express and JCB International. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Yukai Resort New Maruya Hotel Kaga-shi
Yukai Resort New Maruya Hotel
Yukai New Maruya Kaga-shi
Yukai New Maruya
Yukai Resort New Maruya Hotel Kaga
Yukai New Maruya Kaga
Yukai Resort NEW MARUYA Kaga
Yukai Resort NEW MARUYA
Yukai Resort NEW MARUYA Hotel
Ooedo Onsen Monogatari Premium Kaga Maruya Kaga
Ooedo Onsen Monogatari Premium Kaga Maruya Ryokan
Ooedo Onsen Monogatari Premium Kaga Maruya Ryokan Kaga

Frequently asked questions

Is parking available at Ooedo Onsen Monogatari Premium Kaga Maruya?

Yep, Ooedo Onsen Monogatari Premium Kaga Maruya has a free self car park.

How much does it cost to stay at Ooedo Onsen Monogatari Premium Kaga Maruya?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Ooedo Onsen Monogatari Premium Kaga Maruya on 19 Dec 2024 start from AU$289.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Ooedo Onsen Monogatari Premium Kaga Maruya?

The closest beach to Ooedo Onsen Monogatari Premium Kaga Maruya is Hamaji Beach (20.8 km).

Is there a free airport shuttle available at Ooedo Onsen Monogatari Premium Kaga Maruya?

No, Ooedo Onsen Monogatari Premium Kaga Maruya does not offer an airport shuttle service.

Is there a bar or restaurant at Ooedo Onsen Monogatari Premium Kaga Maruya?

Yep, you can grab a meal at Ooedo Onsen Monogatari Premium Kaga Maruya's onsite restaurant.

What time are check-in & check-out at Ooedo Onsen Monogatari Premium Kaga Maruya?

Check-in begins at 3 PM. Check-out time is 10:00 AM.

Are pets allowed at Ooedo Onsen Monogatari Premium Kaga Maruya?

No, pets are not allowed.

Ooedo Onsen Monogatari Premium Kaga Maruya Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 9 out of 37 reviews" "
Rating 8 - Good. 19 out of 37 reviews" "
Rating 6 - Okay. 5 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 2 out of 37 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Chee Keng

Liked: Cleanliness, staff & service, room comfort
Really value for money Ryokan!
This was my first time to stay in a Ryokan (traditional Japanese inn) and I really like it! The hotel was a bit old but still in good condition. They have indoor & outdoor hotspring pool plus many other facilities for you to enjoy during your stay. Buffet breakfast & dinner both were great too. Free shuttle service available too to pick up from/drop off to Kagaonsen station. Thumb up!

4/10 Poor

??

Travelled with family
Disliked: Cleanliness, property conditions & facilities
食事はとても良かったです。 部屋のエアコンの吹き出し口や部屋の目につくところにホコリがあり残念でした。
Stayed 1 night in Jun 2024

10/10 Excellent

CHING-RUEY

Stayed 1 night in Jan 2024

8/10 Good

Shuji, tokai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

???

Stayed 1 night in Sep 2023

8/10 Good

ひであき

Disliked: Cleanliness
プール目的で夏休みの中学生の子供たちを連れて行きました。正直期待せずに伺いましたが、さすが北陸のホテル。立派でした。プールは9時から17時までとの事で、早めに到着してプール、温泉を利用させて頂き、翌日もチェックアウトが12時なので、翌朝もプールに入れました。気になったのはレストランでの箸やフォークナイフが濡れていたり、水滴が乾いた染みが沢山あったのがマイナス点。比較的満足でした。
Stayed 1 night in Aug 2023

8/10 Good

SATOMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
リーズナブルに楽しめました
一人で利用させていただきました。ホテルの方の対応はとても親切で、気持ちよく過ごせました。周囲にはあまり観光名所はなかったですが、ホテルの中にカラオケもありゆっくり楽しく過ごせました。
Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jan 2022

2/10 Terrible

fumhiro

Business traveller
Disliked: Staff & service
女性のフロントマン
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
可もなく不可もなく
Stayed 1 night in Nov 2021

8/10 Good

Maiko

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2021

10/10 Excellent

Takayuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

KAZUKO

Stayed 1 night in Nov 2021

8/10 Good

hiroki

Travelled with family
Liked: Cleanliness, staff & service, room comfort
まあ満足です。
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
浴場、レストランと感染予防対策がしっかりされており安心して利用できた。ただ、レストランの目玉商品、イベント料理で調理して出していただく料理の提供が遅く、楽しめなかったのは残念
Stayed 1 night in Sep 2021

10/10 Excellent

YOSHIHIDE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
すごく広くて温泉も最高でした〜！ ゲームもできて、旅館ってかんじがよかったのですが 窓の外に虫がいっぱい。 変な虫や 蜘蛛、、 それが少し苦手な私からしたらゲンナリしました、、
Stayed 2 nights in Jun 2021

10/10 Excellent

kazuma

Liked: Cleanliness, staff & service, room comfort
また利用したいお宿です
バイキング形式の朝夕食でしたが、種類が豊富で大満足でした。部屋も綺麗で落ち着いた雰囲気でとても良かったです。
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

6/10 Okay

YOSHIKI

Business traveller
部屋は清潔で、部屋からの眺めが素晴らしかったです。
Stayed 2 nights in Dec 2020

6/10 Okay

KOJI

リーズナブルなホテル
料金が安いので仕方がないのかもしれませんが、バイキング料理の内容が良くありません。 部屋は広い所を利用させて頂きました。 小松空港に近い（自家用車利用）ので、また利用させてもらいます。
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
湯快リゾートグループは全てお勧めしません
湯快リゾートグループは利用しない方がいいですよ。 設備が古い、ご飯が美味しくないことは安いので仕方ないと思いますが、お客さまへのおもてなしの精神が全くありません。 従業員の態度が悪過ぎて、不快になる滞在でした。 9月22日(火)14:45加賀温泉駅発の送迎バスで置いて行かれました。 また、同時刻に山中山代温泉方面の送迎を行うバス運転手がさらに酷い。予約したバスに置いていかれて困っている私に、電話で対応したフリをして、私に「ここは駐車場で危険なのであちらでお待ちください」と私を遠のけておいて、自分のバスを発車させ去って行きました。 お客さまに嘘をついて何もない駅で一人で待たせる、ありえない対応を受けたのですが、送迎バス運転手からの謝罪や、当人の処分、当人への教育はないのでしょうか。 ホテル到着後、ホテル側から事情聴取が行われた上で、謝罪と再発防止策の提示があると思っていたが何もありません。 本件を問題視しておらず、再発防止する気がないようです。 お客さま商売をやっていて、お客さまとのトラブルに対して「何もしない」ということはありえないと思います。 なぜこのようなことが起こったのか、誰のミスなのかははっきりさせないと、また他のお客さまを不快にさせてしまうと思います。 バスの予約変更を受けたオペレーターがその先どのような手順でホテル運転手に変更を伝えるのか知らないのですが、誰かが何かミスをした結果お客さまを不快にさせたことは明らかです。 そして、本件のミスに関わらず、私にあり得ない失礼な態度を取った山中・山代温泉方面の運転手は、サービス業に従事しているorしていないに関わらず、人として最低なことをしているので、処分あるいはお客さま対応に関する徹底的な再教育が必要だと思います。 次の3点について組織として対応が必要だと思いましたので、提言しましたが、宿泊から1週間経っても連絡はありません。 1. 誰のミスでお客さまの置き去りが発生したのか、オペレーターからの伝達に不備があったのか、などの原因調査 2. そのミスは今後どうすれば防げるのか、再発防止策の策定 3. 運転手の処分/指導内容の決定 湯快リゾートグループは二度と使用しません。皆さんもお気をつけください。不快な思いをする可能性が大いにあります。
Stayed 1 night in Sep 2020