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The Pacific Sutera Hotel

5.0 star property
Luxury resort on the beach, with 3 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Pacific Sutera Hotel

3 outdoor pools, pool umbrellas, pool loungers
Exterior
Memory-foam beds, minibar, in-room safe, desk
Daily buffet breakfast (MYR 80 per person)
Restaurant

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • On private beach
    On private beach
  • Bar
    Bar
  • Parking included
    Parking included
  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning

Explore the area

Map
1 Sutera Harbour Boulevard, Kota Kinabalu, Sabah, 88100
  • Sutera Harbour
    5 min walk
  • Sabah State Mosque
    17 min walk
  • Imago Shopping Mall
    17 min walk
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    12 min drive

Room options

View all photos for Deluxe Room (Malaysian Residents)

Deluxe Room (Malaysian Residents)

Deluxe Room (Malaysian Residents)

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bath and shower
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • 33 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Junior Suite

Memory-foam beds, minibar, in-room safe, desk

Pacific Junior Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Separate bedroom
Memory foam bed
Bathrobes
Rainfall showerhead
  • 75 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Sea View

Deluxe Sea View

Deluxe Sea View

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bath and shower
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Pacific Executive Suite

Memory-foam beds, minibar, in-room safe, desk

Pacific Executive Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Separate bedroom
Memory foam bed
Bathrobes
Rainfall showerhead
  • 105 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Sea View (Malaysian Residents)

Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View (Malaysian Residents)

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bath and shower
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King

Memory-foam beds, minibar, in-room safe, desk

Deluxe King

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bath and shower
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • 33 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin

Premium Twin

Premium Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bath and shower
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium King

Memory-foam beds, minibar, in-room safe, desk

Premium King

Highlights

Balcony
Air conditioning
LCD TV
Memory foam bed
Separate bath and shower
Rainfall showerhead
Bidet
Bathrobes
  • 33 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Sea View Twin

Premium Sea View Twin

Premium Sea View Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bath and shower
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Twin

Memory-foam beds, minibar, in-room safe, desk

Deluxe Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Bathrobes
Bidet
Deep-soaking bath
Hairdryer
  • 32.61 sq m
  • Golf view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room

Memory-foam beds, minibar, in-room safe, desk

Family Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 67 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premium Sea View King

Room amenity

Premium Sea View King

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bath and shower
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • 31 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Sea View King

Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View King

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bath and shower
Rainfall showerhead
Bidet
Bathrobes
Private bathroom
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium King Room

Memory-foam beds, minibar, in-room safe, desk

Premium King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View Twin Room

Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Memory-foam beds, minibar, in-room safe, desk

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View King Room

Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Memory-foam beds, minibar, in-room safe, desk

Family Room

  • Sleeps 2
  • 2 Single Beds and 1 King Bed

View all photos for Premium Twin Room

Memory-foam beds, minibar, in-room safe, desk

Premium Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room

Memory-foam beds, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Memory-foam beds, minibar, in-room safe, desk

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Sea View Twin Room

Memory-foam beds, minibar, in-room safe, desk

Premium Sea View Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

Memory-foam beds, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Sea View King Room

Memory-foam beds, minibar, in-room safe, desk

Premium Sea View King Room

  • Sleeps 2
  • 1 King Bed

Similar properties

View from property
The Magellan Sutera Resort
On private beach
Pool
Hot tub
Spa
4.2 out of 5, Very good, (1000)
The price is AU$232
for 1 night
includes taxes & fees
19 Nov - 20 Nov
The Magellan Sutera Resort

About the area

Kota Kinabalu

You'll be connected to the convention centre at The Pacific Sutera Hotel, and within a 20-minute stroll of Sutera Harbour and Sabah State Mosque. Highlights at this luxury resort include 3 outdoor swimming pools, a full-service spa and a golf course. .A day of pampering at Body Senses By Mandara can include massages, aromatherapy and mani/pedis along with access to the sauna and hot tub. The resort's own poolside bar is a nice place to enjoy a drink. Spend the day at the private beach where you'll find umbrellas, and enjoy the 3 outdoor tennis courts and 3 indoor tennis courts. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Other amenities include a marina, free Wi-Fi in public areas and a gym. Each morning buffet breakfast is served between 6:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free area shuttle. .With a stay at this 5-property class Downtown Kota Kinabalu resort, you'll be 1.5 km (0.9 mi) from Imago Shopping Mall and 2.5 km (1.6 mi) from Anjung Samudera.
View more Resorts in Kota KinabaluOpens in a new window

What's nearby

  • Sutera Harbour - 5 min walk
  • Imago Shopping Mall - 17 min walk
  • Gaya Street Sunday Market - 4 min drive
  • Jesselton Point Ferry Terminal - 5 min drive
  • Centre Point - 5 min drive

Getting around

  • Tanjung Aru Station - 3 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 12 min drive

Restaurants

  • ‪Jamal Salim Curry House & Catering - ‬15 min walk
  • ‪Buginese Grill Fish - ‬20 min walk
  • ‪Restaurant Sembulan Pasar - ‬16 min walk
  • ‪Grill Fish - ‬13 min walk
  • ‪Pacific Café - ‬3 min walk

About this property

The Pacific Sutera Hotel

Luxury resort on the beach, with 3 outdoor swimming pools
Simply walk outside to feel the sun on your face at the white sand beach. Summer fun is a breeze at The Pacific Sutera Hotel, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

There's a snack bar/deli on site. You can enjoy a drink at the pool bar. Public spaces have free WiFi and wired Internet. This luxury resort also offers a children's pool, outdoor tennis courts and a sauna. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kota Kinabalu resort.

  • 1 building
  • 500 guestrooms or units
  • 12 levels
  • Conference rooms
  • Built in 1999
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
The Pacific Sutera Hotel offers 500 accommodations with minibars and a safe. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Kota Kinabalu resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a state park
  • Marina
  • On a private beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Grab bar near toilet
  • Lift
  • Magnifying mirror
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Pacific Sutera Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 180.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 80 for adults and from MYR 40 for children
  • Late check-in fee for check-in between noon and 6:00 PM
  • Rollaway bed fee: MYR 180.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards and cash. Cashless payment methods are available for all transactions.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

What is the cancellation policy at The Pacific Sutera Hotel?

The Pacific Sutera Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Pacific Sutera Hotel?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at The Pacific Sutera Hotel on 24 Nov 2024 start from AU$146.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Pacific Sutera Hotel?

Yep, The Pacific Sutera Hotel has a free self car park.

Are there any beaches close to The Pacific Sutera Hotel?

The closest beach to The Pacific Sutera Hotel is Pantai Pulau Mamutik (4.8 km).

Is there a spa on site at The Pacific Sutera Hotel?

Yep, Body Senses By Mandara is available for guests. It has a hot tub and a sauna. You'll enjoy services like facials.

Does The Pacific Sutera Hotel have a pool?

The Pacific Sutera Hotel has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does The Pacific Sutera Hotel have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at The Pacific Sutera Hotel?

The Pacific Sutera Hotel features a private beach, 3 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs, memory foam beds and 24-hour room service.

What makes The Pacific Sutera Hotel a romantic place to stay?

A hot tub and a private beach, as well as deep-soaking baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at The Pacific Sutera Hotel.

Is The Pacific Sutera Hotel family-friendly?

You bet! With amenities such as a children's club, a children's pool and supervised childcare, it's no surprise that The Pacific Sutera Hotel is a hit with families.

Are there hot tubs in the rooms at The Pacific Sutera Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does The Pacific Sutera Hotel serve breakfast?

Yep, buffet brekkie is on offer daily from 6:00 AM to 10:30 AM.

Is there a free airport shuttle available at The Pacific Sutera Hotel?

No, The Pacific Sutera Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Pacific Sutera Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Pacific Sutera Hotel?

No, pets and service animals are not allowed.

Is there a golf course on site at The Pacific Sutera Hotel?

Yep, The Pacific Sutera Hotel has a 27-hole golf course. A golf driving range and golf lessons are also available.

The Pacific Sutera Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 434 out of 1000 reviews" "
Rating 8 - Good. 365 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kwai Peng Winnie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All acceptable except for the TV programme is very limited
Stayed 4 nights in Jul 2024

10/10 Excellent

Yen Ping

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Gerrad De

Liked: Cleanliness, staff & service, amenities
Convenient location close to local malls, attractions and the airport.
Stayed 3 nights in Jul 2024

6/10 Okay

KYUNGMOO

Stayed 3 nights in Jul 2024

10/10 Excellent

Fai

Liked: Cleanliness, amenities, property conditions & facilities
Access Location Beach
Stayed 2 nights in Jul 2024

8/10 Good

Karen Kwai Har

Stayed 2 nights in Jun 2024

8/10 Good

kenny

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Travelled with family
Kids friendly hotel
Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.
Stayed 4 nights in Jun 2024

10/10 Excellent

Enn Lun

Stayed 3 nights in Jun 2024

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
Stayed 1 night in May 2024

8/10 Good

Lorelay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.
Stayed 1 night in May 2024

2/10 Terrible

Hae soon

Stayed 3 nights in Apr 2024

10/10 Excellent

FAITH

Liked: Cleanliness, staff & service, property conditions & facilities
A resort for relaxing and chill…
Stayed 1 night in Mar 2024

10/10 Excellent

Thaddius Herman

Stayed 1 night in Apr 2024

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Kim Wah

Stayed 3 nights in Mar 2024

8/10 Good

INKYUNG

Stayed 3 nights in Feb 2024

8/10 Good

yeo kay

Stayed 4 nights in Feb 2024

2/10 Terrible

klaus

Stayed 4 nights in Jan 2024

8/10 Good

yong kyun

Stayed 4 nights in Dec 2023

8/10 Good

Jeonghyun

Stayed 1 night in Dec 2023

10/10 Excellent

Enn Lun

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023

6/10 Okay

Renee, Leicester

Travelled with group
Liked: Staff & service
Overall nice hotel. for a 5 star resort i expected more. upon arrival i was asked to pay again even though i had already paid and had proof of a receipt, the staff refused to let us check in without paying again. now i have to wait 2 weeks for them to process the second payment i made. buffet had many options but was tailored more as dinner food than breakfast food (hygiene wise, many food items were not kept hot but were lukewarm and some items were completely uncovered). in turn i have food poisoning and i had not eaten outside the hotel. the staff are mostly friendly although we had an altercation with someone who works at the marina club (adjoining property) who refused to help us with directions back to the hotel. room facilities were nice but no tv channels, bed is not very comfortable and the toilet started leaking around the second day. i wouldn’t stay here again but for this experience it was fine as we only stayed a few days and our main purpose was to relax
Stayed 3 nights in Nov 2023

10/10 Excellent

WIRA AZLAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

YONGHO

Stayed 2 nights in Nov 2023