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Embassy Suites by Hilton Kansas City International Airport

3.5 star property
Hotel in Kansas City with free breakfast and free airport shuttle

Photo gallery for Embassy Suites by Hilton Kansas City International Airport

Lobby
Restaurant
Exterior
Lobby sitting area
Golf

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Room service
The current price is AU$184
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
7640 Nw Tiffany Springs Pkwy, Kansas City, MO, 64153
  • Tiffany Greens Golf Course
    ‪3 min drive‬
  • KCI Expo Center
    ‪5 min drive‬
  • Zona Rosa Shopping Mall
    ‪6 min drive‬
  • Kansas City, MO (MCI-Kansas City Intl.)
    ‪8 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

37-inch flat-screen TV with cable channels, TV, pay films

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed (Wellness, In-room air purification)

1 bedroom, pillow-top beds, in-room safe, desk

Premium Suite, 1 King Bed (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Separate bedroom
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

1 bedroom, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Separate bedroom
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

37-inch flat-screen TV with cable channels, TV, pay films

Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Basic Room, Non Smoking (2 Double Beds with Sofa bed)

37-inch flat-screen TV with cable channels, TV, pay films

Basic Room, Non Smoking (2 Double Beds with Sofa bed)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

37-inch flat-screen TV with cable channels, TV, pay films

Suite, 2 Double Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 2 Double Beds (Wellness, In-room air purification)

1 bedroom, pillow-top beds, in-room safe, desk

Premium Suite, 2 Double Beds (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Separate bedroom
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Separate bedroom
Pillow-top bed
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

37-inch flat-screen TV with cable channels, TV, pay films

Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Separate bedroom
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible (Roll-In Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Suite, 2 Double Beds, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Boardroom)

Room, 1 King Bed, Non Smoking (Boardroom) | Living area

Room, 1 King Bed, Non Smoking (Boardroom)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Custom)

Room, 2 Double Beds, Non Smoking (Custom) | Living area

Room, 2 Double Beds, Non Smoking (Custom)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | Living area

Room, 1 King Bed, Corner

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Custom)

Room, 1 King Bed, Non Smoking (Custom) | Living area

Room, 1 King Bed, Non Smoking (Custom)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Sofa bed
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 Double Bed, Non Smoking

Presidential Suite, 1 Double Bed, Non Smoking

Presidential Suite, 1 Double Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Ceiling fan
  • 39 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Kansas City

At Embassy Suites by Hilton Kansas City International Airport you'll be 2.1 km (1.3 mi) from Tiffany Greens Golf Course and 3.1 km (1.9 mi) from Zona Rosa Shopping Mall. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The hotel's own lounge bar is a nice place to enjoy a drink. 10656 square feet (990 square metres) of event facilities include 15 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find a 24-hour gym, a free manager's reception and Wi-Fi in public areas. There's also self parking, along with the convenience of a free airport shuttle. .Attractions within a 30-minute drive of this 3.5-property class Kansas City hotel include Worlds of Fun and Harrah's Casino.

What's nearby

  • Tiffany Greens Golf Course - 3 min drive - 2.3 km
  • St. Lukes Hospital - 4 min drive - 4.8 km
  • Saint Luke's North Hospital-Barry Road - 5 min drive - 5.0 km
  • KCI Expo Center - 5 min drive - 6.1 km
  • Zona Rosa Shopping Mall - 6 min drive - 7.2 km

Getting around

  • Kansas City Union Station - 22 min drive
  • Kansas City International Airport (MCI) - 8 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬4 min drive
  • ‪54th Street Grill & Bar - ‬4 min drive
  • ‪Golden Corral - ‬4 min drive
  • ‪Twin Peaks - ‬4 min drive
  • ‪Sonic Drive-In - ‬4 min drive

About this property

Embassy Suites by Hilton Kansas City International Airport

Hotel in Kansas City with free breakfast and free airport shuttle
Embassy Suites by Hilton Kansas City International Airport offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

A 24-hour business centre and 15 meeting rooms are available. Event space at this hotel measures 10656 square feet (990 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton Kansas City International Airport. An area shuttle within 2 miles and A roundtrip airport shuttle (available on request) are free. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Kansas City hotel.

  • 237 guestrooms or units
  • 8 levels
  • 10656 sq ft of conference space
  • 990 sq. m of conference space
  • Built in 1989
  • Full breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Kansas City International Airport offers 237 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. 37-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

Languages

English

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Free return airport shuttle from 3:30 AM to midnight on request
  • Free area shuttle up to 2 miles
  • Area shuttle
  • Free shopping centre shuttle
  • Parking on site (USD 15 per night; includes in/out privileges)
  • Extended parking on site (USD 15 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,656 square feet of conference space
  • 15 meeting rooms
  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Self-parking fee: USD 15.00 per night (in/out privileges)
  • Extended parking fee: USD 15.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Kansas City International Airport
Embassy Suites Kansas City International Airport
Embassy Suites Hotel Kansas City International Airport
Embassy Suites Kansas City International Airport
Hotel Embassy Suites Hotel Kansas City - International Airport
Embassy Suites Hotel International Airport
Embassy Suites International Airport
Embassy Suites Kansas City
Embassy Suites Hotel Kansas City International Airport
Embassy Suites by Hilton Kansas City International Airport Hotel

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Kansas City International Airport?

Embassy Suites by Hilton Kansas City International Airport offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Kansas City International Airport?

As of 5 Apr 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Kansas City International Airport on 20 Apr 2025 start from AU$184.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Kansas City International Airport?

Yep, Embassy Suites by Hilton Kansas City International Airport has a self car park with in/out privileges for USD 15.00 per night. Additionally there is extended parking for USD 15.00 per night. Onsite parking is limited.

Does Embassy Suites by Hilton Kansas City International Airport have a pool?

Embassy Suites by Hilton Kansas City International Airport has an indoor pool. The pool is open 6:00 AM to 10:00 PM.

What makes Embassy Suites by Hilton Kansas City International Airport a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Embassy Suites by Hilton Kansas City International Airport.

Is Embassy Suites by Hilton Kansas City International Airport family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Kansas City International Airport is a hit with families.

Does Embassy Suites by Hilton Kansas City International Airport serve breakfast?

You bet, guests can't get enough of the free full breakfast here! Offered on weekdays from 6:30 AM to 9:30 AM and weekends from 7:00 AM to 10:00 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Kansas City International Airport?

Yep, there's a free airport shuttle that runs from 3:30 AM - midnight on request.

Is there a bar or restaurant at Embassy Suites by Hilton Kansas City International Airport?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton Kansas City International Airport?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Embassy Suites by Hilton Kansas City International Airport Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 546 out of 1009 reviews
Rating 8 - Good. 216 out of 1009 reviews
Rating 6 - Okay. 117 out of 1009 reviews
Rating 4 - Poor. 75 out of 1009 reviews
Rating 2 - Terrible. 55 out of 1009 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

nancy

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Christi, Parsons

Travelled with family
It was a decent stay the bed was not comfortable it was way to firm for my family. The breakfast was cold the first day they had forgotten to turn the heat tables on the buffet so I felt terrible throwing my food away. It wasn’t as nice as so of the other embassy suites I have been to…
Stayed 2 nights in Dec 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice place to stay! Breakfast was a highlight
Stayed 1 night in Dec 2024

8/10 Good

Kent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
As usual with Embassy Suites, the best parts about our stay were the room configuration (separate bedroom), and the fabulous breakfast (best hotel breakfast anywhere!). The only negative would be the fact that the room was a little dated, and could use some upgrading. That's it.
Stayed 1 night in Dec 2024

8/10 Good

Carol

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to the airport, breakfast with made to order omlettes were nice, broken shower head made it difficult to shower. No extra blanket in the room. Staff friendly & helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Desdia

Travelled with family
Liked: Staff & service, amenities
Very friendly staff. Not secure at all.
Stayed 1 night in Dec 2024

10/10 Excellent

Jasmine

Stayed 2 nights in Dec 2024

4/10 Poor

Tricia Elaine

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The lamp by the beds didn't have a switch to turn it on. It didn't turn on with the light switch in the room. The toilet barely had any water in it and could barely flush. The pull out couch cushions didn't fit properly so that you could comfortably sit on the couch. The property is in need of updates and improvements.
Stayed 1 night in Dec 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night and selected due to free airport shuttle and included breakfast. Property offered evening free cocktails (2) and appetizers plus a great take out menu so I could carry dinner to my room and relax. I had a bedroom and separate living room area each with TV and an array of stations. Kitchenette, microwave, fridge and coffee maker. Comfy bed. Very quiet even though near airport and freeway. Staff was friendly. Room was immaculate. Definitely would stay again. Food was tasty.
Stayed 1 night in Dec 2024

10/10 Excellent

Timmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a pleasant experience
Stayed 2 nights in Dec 2024

10/10 Excellent

Miller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a great place to stay in the rooms are spacious and a nice area for meetings.
Stayed 1 night in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Michael

Travelled with group
Stayed 1 night in Dec 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
I like the building
Stayed 1 night in Dec 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay for us. A stop on our road trip and it met all our needs. Pet friendly (we have a dog) and just a nice place to stay
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Stayed 1 night in Dec 2024

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Robert

Stayed 2 nights in Dec 2024

2/10 Terrible

Leikyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
KCI Embassy Front Desk and Manager are Terrible!!
Terrible from the moment we checked in. Front desk lady was rude. Check in was HORRIBLE. One of our rooms got double booked and when family went in the room there was other peoples stuff in there. Went to ask front desk lady what was going on-told her someone’s stuff was in our room, she said ‘WHAT?’, activated a key and walked away. She didn’t say ‘oh no! Let me go see what’s going on! Hang tight!’ Or anything! She just walked away and left us to wonder. We asked to speak to the manager, took 30 mins for her to come to the table. Tried asking about the customer service, she said her employees are trained to move on to the next customer, start over with their spill and be polite. Well her employee was FAR from that. We asked if the room had been sanitized since someone else’s stuff was in there and she said ‘it’s not policy to do that, people go in and out of rooms all the time’. I asked for the room to get sanitized and she walked behind me and said ‘I’m not comping the room’. Not my point lady. The rooms were already paid for 2 weeks prior. Breakfast Buffett was a mess, eggs were soup and another patron was complaining about that. Ran out of most everything at 8:00am. The pool was cloudy and the pool floors were disgusting. Can’t throw any balls in the pool according to the front desk lady. She came from her front desk spot to come tell our family and another family not to throw balls. Other family argued as it’s not in the ‘pool rules’. Hotel is VERY dated. -to be cont…
Stayed 3 nights in Dec 2024

10/10 Excellent

Wendy Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, shuttle to and from airport a plus. Only issue was blanket had lipstick on it. Was changed but a bit worrisome
Stayed 2 nights in Dec 2024

4/10 Poor

Jesse Wade

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is outdated and has plumbing issues. Watch out for maintenance enter while you’re sleeping.
Stayed 2 nights in Dec 2024

10/10 Excellent

Devin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Chris

Stayed 1 night in Dec 2024

10/10 Excellent

SANTOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024