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Sheraton Kansas City Hotel at Crown Center

4.0 star property
Hotel with a 24-hour fitness centre, steps from Crown Center
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Kansas City Hotel at Crown Center

Outdoor pool, open 5:00 AM to 10:00 PM, pool loungers
Serves breakfast, lunch and dinner
Junior Suite, 1 King Bed with Sofa bed, View, Corner
Exterior
Executive Suite, 1 Bedroom, Corner | Living area

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Room service
    Room service
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
2345 McGee Street, Kansas City, MO, 64108
  • Crown Center
    1 min walk
  • SEA LIFE Kansas City Aquarium
    5 min walk
  • LEGOLAND® Discovery Center
    6 min walk
  • Kansas City, MO (MKC-Charles B. Wheeler Downtown)
    12 min drive

Room options

View all photos for Luxury Suite, 1 King Bed, View

Luxury Suite, 1 King Bed, View

Luxury Suite, 1 King Bed, View

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
  • 101 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Corner

Executive Suite, 1 Bedroom, Corner | Living area

Executive Suite, 1 Bedroom, Corner

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 80 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, View, Corner

Junior Suite, 1 King Bed with Sofa bed, View, Corner | Living area

Junior Suite, 1 King Bed with Sofa bed, View, Corner

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Studio Suite, 1 Queen Bed with Sofa bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 43 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

Traditional Room, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

Studio Suite, 1 Queen Bed with Sofa bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

Traditional Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

Traditional Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

Traditional Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

The Westin Kansas City at Crown Center

Pool
Hot tub
Pet-friendly
Free WiFi
4.4 out of 5, Excellent, (1011)
The price is AU$532
for 1 night
includes taxes & fees
8 Dec - 9 Dec
The Westin Kansas City at Crown Center

About the area

Kansas City

Sheraton Kansas City Hotel at Crown Center puts you in the heart of Kansas City, within just a 10-minute stroll of Crown Center and Hallmark Visitors Center. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .Spectators serves barbecue and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and pool loungers. 15 meeting rooms and limo/town car service are among the business amenities offered. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning full breakfast is served between 6:00 AM and 11 AM. There's also the convenience of valet parking. .Sights within a 20-minute walk of this 4-property class Crown Center District hotel include Liberty Memorial and T-Mobile Center.

What's nearby

  • Crown Center - 1 min walk - 0.0 km
  • LEGOLAND® Discovery Center - 6 min walk - 0.6 km
  • Hallmark Visitors Center - 9 min walk - 0.8 km
  • Science City at Union Station - 10 min walk - 0.9 km
  • T-Mobile Center - 18 min walk - 1.6 km

Getting around

  • Union Station Tram Stop - 6 min walk
  • Kansas City Union Station - 7 min walk
  • Kansas City International Airport (MCI) - 26 min drive

Restaurants

  • ‪Fiorella's Jack Stack Barbecue - ‬12 min walk
  • ‪Spectators Sports Bar and Grill - ‬1 min walk
  • ‪Panera Bread - ‬4 min walk
  • ‪Burnt End BBQ - ‬7 min walk
  • ‪One East - ‬7 min walk

About this property

Sheraton Kansas City Hotel at Crown Center

Hotel with a 24-hour fitness centre, steps from Crown Center
Sheraton Kansas City Hotel at Crown Center offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include 15 meeting rooms and limo/town car service. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Kansas City Hotel at Crown Center. Parking is available for a fee.

This 4-star Kansas City hotel is smoke free.

  • 720 guestrooms or units
  • 42 levels
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Sheraton Kansas City Hotel at Crown Center offers 720 air-conditioned accommodations with a safe and free newspapers. Pillowtop beds feature down duvets. 55-inch Smart televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Kansas City hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding and change of bedsheets can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Covered parking on site (USD 25 per day; includes in/out privileges)
  • Covered valet parking on site (USD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11 AM for a fee: USD 22 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Spectators

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 15 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 42 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 22 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 17.95 per day (rates may vary)
  • Covered self-parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 5:00 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Crown
Sheraton Hotel Crown
Sheraton Kansas City Crown Center
Sheraton Kansas City Hotel Crown Center
Sheraton Hotel Crown Center
Sheraton Crown Center
Hyatt Regency Kansas City
Sheraton Kansas City Hotel At Crown Kansas City
Sheraton Kansas City Hotel at Crown Center Hotel
Sheraton Kansas City Hotel at Crown Center Kansas City
Sheraton Kansas City Hotel at Crown Center Hotel Kansas City

Frequently asked questions

What is the cancellation policy at Sheraton Kansas City Hotel at Crown Center?

Sheraton Kansas City Hotel at Crown Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Kansas City Hotel at Crown Center?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Sheraton Kansas City Hotel at Crown Center on 25 Nov 2024 start from AU$349.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Kansas City Hotel at Crown Center?

Yep, Sheraton Kansas City Hotel at Crown Center has a covered self car park with in/out privileges for USD 25 per day.

Does Sheraton Kansas City Hotel at Crown Center have a pool?

Sheraton Kansas City Hotel at Crown Center has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 5:00 AM to 10:00 PM.

What makes Sheraton Kansas City Hotel at Crown Center a romantic place to stay?

A lounge bar and late-night room service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Sheraton Kansas City Hotel at Crown Center.

Is Sheraton Kansas City Hotel at Crown Center family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Sheraton Kansas City Hotel at Crown Center is a hit with families.

Does Sheraton Kansas City Hotel at Crown Center serve breakfast?

Sure does, full breakfast is on offer daily from 6:00 AM to 11 AM.

Is there a free airport shuttle available at Sheraton Kansas City Hotel at Crown Center?

No, Sheraton Kansas City Hotel at Crown Center does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Kansas City Hotel at Crown Center?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sheraton Kansas City Hotel at Crown Center?

Check-in begins at 4:00 PM. Check-out time is noon.

Sheraton Kansas City Hotel at Crown Center Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 548 out of 1022 reviews" "
Rating 8 - Good. 253 out of 1022 reviews" "
Rating 6 - Okay. 114 out of 1022 reviews" "
Rating 4 - Poor. 68 out of 1022 reviews" "
Rating 2 - Terrible. 39 out of 1022 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Alan

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Always loved this hotel. This used to be a luxury hotel. Rates are more fitting for a medium quality hotel. The beautiful restaurant overlooking the lobby is now barren. Skies, the rotating restaurant on top is closed. The room was clean, but the shower was cold. Charged $25 a night for self parking. The manager offered Bonvoy points, but didn’t follow through. At $300 a night, including taxes fees and parking, there are much better stays in Kansas City. Extremely disappointed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Saundra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing stay with beautiful views!
Stayed 1 night in Aug 2024

10/10 Excellent

Devon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Jordan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Lee, CONCORDIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crown center closes at 6pm except for a BBQ place til 10 and Spin Pizza til 9. That’s it. Spin is good. Expensive but good. My issues with the hotel is the restaurant is horrible. The elevators are noisy and the pool was freezing. Yes it’s an outdoor pool but we’ve had hot 95 for a month at least and it’s outside/inside. 2 lights in the corridor worked (50ft) corridor. I booked through Expedia and paid at booking. Surprise when I almost get home after checking out and driving 3hours home I get a notification of a charge on my card. For my stay. I call and someone made a “mistake”. I will be watching my statement. The staff is friendly. And there is stuff to do in the area. The food choices need to stay open longer for people who stay there and happen to do something else during the day. Like watch the Royals.
Stayed 3 nights in Aug 2024

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was beautiful. We came By train and although the convenience of walking through the elevated walkway was great, it was much further than we anticipated. Also access to the pool was hard to get to. The excercise facilities, restaraunt, and staff were excellent.
Stayed 1 night in Jul 2024

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, nice amenities & location.
Stayed 2 nights in May 2024

10/10 Excellent

mehmet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel great service beds where very hard overall great hotel just needs softer beds in our opinion
Stayed 3 nights in Aug 2024

4/10 Poor

Cherrie, Onawa

Room wasn’t ready until after 6
Stayed 2 nights in Aug 2024

2/10 Terrible

Amanda

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Really don't have it together for large events that come to town. Some 80 people couldn't get into their rooms until after 530 What a mess.
Stayed 1 night in Aug 2024

4/10 Poor

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was disgusting. The carpet was The worst part. My son had a film of dirt on the bottom of his feet. We had been in the hotel twenty minutes. That is gross. We had to wear our shoes the whole time. Cleanliness was my only issue. Never going to stay here. First impressions are important still.
Stayed 2 nights in Jul 2024

10/10 Excellent

Royer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 1 night in Jul 2024

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

4/10 Poor

Larry

Travelled with partner
Disliked: Amenities, property conditions & facilities
The pool was filthy! The elevator to the pool was malfunctioning and there were no stairs w/o employee escort which was obviously an inconvenience. The front desk associate at check in was difficult. Disappointing for the price of final cost over $500 per night.
Stayed 2 nights in Jul 2024

10/10 Excellent

Todd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went well nice place , but someone broke window out of are truck in parking garage,
Stayed 1 night in Apr 2024

6/10 Okay

Stephanie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not very clean
The service in the restaurants and bar was very friendly and attentive. The front desk were helpful. The rooms were not clean at all. We had two rooms that adjoined. My room had aspects that had not been cleaned. There were crumbs on the floor, hair on the shower wall, and the bathroom mirror and sink were dirty. Our other room had dirt on one bed and hair in the shower. Also, the bath faucet was leaking and the window curtain was stuck in the closed position. Regarding the last two issues, the staff was responsive and fixed those issues within a few hours.
Stayed 2 nights in Jun 2024

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
Only downfall pre authorization stays on card still and it’s been 5 days :/ other than that hotel was amazing
Stayed 1 night in Jun 2024

8/10 Good

Tracy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is all about the location!
A good weekend getaway for a festival. This hotel is in a great location with lots to see and do nearby. Convenient to the Crossroads, Union Station and Crown Center. The hotel is a classic Sheraton. The lobby is a wonderful place to gather and relax. The bar/restaurant was also good for gathering and socializing. We enjoyed the pool, but it is in need of a refresh. Although the deck has some nice flowerpots and furniture, the pool needed some TLC with a nice ring of muck around the waterline. Hot tub was not in service. Towels were thin and cheap. We will stay at this hotel again because of the location.
Stayed 2 nights in Jun 2024

6/10 Okay

ashley

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Bathroom was dirty and outdated. Carpet in room felt dirty.
Stayed 1 night in Jun 2024

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was conveniently located in an area with lots of interesting activities. We saw a play, did some shopping, visited the WWI museum, and had a great dinner, but can't wait to come back and do other things on our list.
Stayed 1 night in Jun 2024

10/10 Excellent

Rebecca

Stayed 4 nights in May 2024

10/10 Excellent

Alfonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing, worth every penny.
Stayed 1 night in May 2024

2/10 Terrible

Mark

Travelled with family
Disliked: Staff & service, amenities
We wished to switch from a king bed to two queens (same price). Was told none were available. But it appears there was NO ONE ELSE on our floor. We were given room next to the elevator and had to listen to it all night. The room key card was difficult to use. The check-in person told us the rooftop restaurant was closed when, after we got home, we found out it was open. Perhaps we were too old to be welcome? The desk lamp could not be used as it flashed on and off like it was shorting and might catch fire. The bathroom sink was slow. We decided to not stay our second reserved night. The lady at the checkout desk made it clear, since this was a pre-paid visit, we would not get any sort of refund. Then the ultimate insult. Upon getting home we get an advertisement showing we could schedule another stay at $190 less PER DAY! We will visit Kansas City again. But the Sheraton will never see us again.
Stayed 2 nights in May 2024