6/10 Okay
Gabriel
28 Oct 2024
Liked: Property conditions & facilities, room comfort
The Breakfast and parking are not free.
They neglected to mention the breakfast would cost me $50 which is ridiculous. I assumed like any other hotel I've ever stayed in, including overseas; the breakfast would be complimentary. They told us the night before the hours would be 0700-1100, BUT NEVER MENTIONED A COST. Imagine my surprise receiving a check when there were no signs indicating it.
There was also a charge of $78 for parking for 3 days(October 24th-October 26th), even though the car wasn't there on the 25th. Because we had a driver for our wedding. This is my first time experiencing a charge for parking AT YOUR HOTEL, FOR YOUR GUESTS. I'd understand if I used the valet service, but that's strange. There were also signs indicating the hotel will not be responsible for any damages or stolen property from the parking garage... So what exactly am I paying for?
The security deposit of $300 out of the blue also caught me off guard, not everyone has an extra $528 for these surprise charges, especially when they have to pay for their own wedding like me.
I was hoping for a nice relaxing stay, instead I feel like they were squeezing every penny they could get out of me. This left a sour taste in my mouth, and I won't be booking with Hilton any time soon, if ever again.
Gabriel
Stayed 3 nights in Oct 2024