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Grand Palladium White Sand Resort & Spa All Inclusive

4.0 star property
Family-friendly fun on the beach, with 6 outdoor pools

Photo gallery for Grand Palladium White Sand Resort & Spa All Inclusive

5 restaurants, Mexican cuisine
Lobby sitting area
Lake
Suite, Beachside
Suite, Beachside

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Hot tub
The current price is AU$704
includes taxes & fees
5 Mar - 6 Mar

Explore the area

Map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710
  • Cenote Azul
    ‪8 min drive‬
  • Xpu-ha Beach
    ‪9 min drive‬
  • Akumal Ecological Center
    ‪11 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪25 min drive‬

Room options

View all photos for Junior Suite Single use Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Single use Garden View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
  • 53 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Junior Suite, Beachside

Junior Suite, Beachside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Beachside

Suite, Beachside

Suite, Beachside

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Bungalow by the lake

Romance Bungalow by the lake

Romance Bungalow by the lake

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Renovated in 2019
Ceiling fan
Blackout curtains
Day bed
  • 69 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Garden View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Blackout curtains
Sofa bed - double
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Deluxe With View

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe With View

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 1
  • 1 Single Bed

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 4
  • 2 Single Sofa Beds and 1 King Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Junior With View

Minibar, in-room safe, desk, laptop workspace

Suite Junior With View

  • Sleeps 1
  • 1 Single Sofa Bed and 2 Double Beds OR 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed

Similar properties

Aerial view

Grand Palladium Kantenah Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very good, (1001)
The price is AU$1,210
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Grand Palladium Kantenah Resort & Spa All Inclusive

About the area

Kantenah

An all-inclusive stay in Kantenah awaits you at Grand Palladium White Sand Resort & Spa All Inclusive. You'll be 7.6 km (4.7 mi) from Akumal Beach and 20.7 km (12.9 mi) from Xel-Há Park. Highlights at this beachfront property include 5 restaurants, 6 outdoor swimming pools and a full-service spa. .A relaxing visit to Zentropia Palladium Spa & Wellness can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The theme restaurant, La Adelita, serves Mexican cuisine. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 5 hot tubs and free kids' club. Business travelers can take advantage of 3 meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 15-minute drive of this 4-property class Kantenah property include Puerto Aventuras Marina and Half Moon Bay.

What's nearby

  • Akumal Beach - 7 min drive
  • Akumal Ecological Center - 11 min drive
  • Half Moon Bay - 14 min drive
  • Yal-ku Lagoon - 15 min drive
  • Xel-Há Park - 19 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 66 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬8 min walk
  • ‪Guacamayas Bar - ‬6 min drive
  • ‪Mezcal Lobby Bar - ‬9 min drive
  • ‪Beach Bbq - ‬6 min drive
  • ‪Lobby Bar White Sand - ‬1 min walk

About this property

Grand Palladium White Sand Resort & Spa All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
Grand Palladium White Sand Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Grand Palladium White Sand Resort & Spa All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 2 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a steam room. Self parking is free. A complete renovation of Grand Palladium White Sand Resort & Spa All Inclusive was completed in 2019.

Smoking is allowed in designated areas at this 4-star Kantenah property.

  • 264 guestrooms or units
  • 3 levels
  • 8 buildings
  • 5 dining venues
  • 2 swim-up bars
  • 2 bars or lounges
  • Conference rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Grand Palladium White Sand Resort & Spa All Inclusive offers 264 air-conditioned accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a combined bath/shower unit with in-room jetted baths, complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Zentropia Palladium Spa & Wellness has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • La Adelita
  • Portofino
  • Sumptuori

Things to do

  • 5 spa tubs
  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 35 per person, per day and includes use of: sauna; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

What is the cancellation policy at Grand Palladium White Sand Resort & Spa All Inclusive?

Grand Palladium White Sand Resort & Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium White Sand Resort & Spa All Inclusive?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Grand Palladium White Sand Resort & Spa All Inclusive on 5 Mar 2025 start from AU$704.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium White Sand Resort & Spa All Inclusive?

Yep, Grand Palladium White Sand Resort & Spa All Inclusive has a free self car park.

Are there any beaches close to Grand Palladium White Sand Resort & Spa All Inclusive?

The closest beach to Grand Palladium White Sand Resort & Spa All Inclusive is Akumal Beach (5.6 km).

Is there a spa on site at Grand Palladium White Sand Resort & Spa All Inclusive?

Yep, Zentropia Palladium Spa & Wellness is available for guests. It has 5 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Grand Palladium White Sand Resort & Spa All Inclusive have a pool?

Grand Palladium White Sand Resort & Spa All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Grand Palladium White Sand Resort & Spa All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium White Sand Resort & Spa All Inclusive?

Grand Palladium White Sand Resort & Spa All Inclusive features a private beach, 6 outdoor pools and 5 hot tubs. All guestrooms come with Hot tubs and Private jetted baths.

What makes Grand Palladium White Sand Resort & Spa All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Grand Palladium White Sand Resort & Spa All Inclusive.

Is Grand Palladium White Sand Resort & Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Grand Palladium White Sand Resort & Spa All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium White Sand Resort & Spa All Inclusive?

Yep, all rooms come with private hot tubs.

Does Grand Palladium White Sand Resort & Spa All Inclusive serve breakfast?

Yeah, free buffet brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Grand Palladium White Sand Resort & Spa All Inclusive?

No, Grand Palladium White Sand Resort & Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Palladium White Sand Resort & Spa All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium White Sand Resort & Spa All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Palladium White Sand Resort & Spa All Inclusive?

No, only service animals are allowed.

Grand Palladium White Sand Resort & Spa All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 289 out of 612 reviews
Rating 8 - Good. 174 out of 612 reviews
Rating 6 - Okay. 66 out of 612 reviews
Rating 4 - Poor. 38 out of 612 reviews
Rating 2 - Terrible. 45 out of 612 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Liliya

Liked: Cleanliness, property conditions & facilities
Stayed 15 nights in Nov 2024

10/10 Excellent

EpicDan101

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property a lot of construction unfortunately.
Stayed 15 nights in Nov 2024

10/10 Excellent

Benjamin G

Stayed 7 nights in Oct 2024

10/10 Excellent

Alla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 6 nights in Nov 2024

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, property conditions & facilities
no. no. no. dont stay here.
Stayed 4 nights in Oct 2024

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food services , many options in the buffet great live music entertainment swimming pools very good , room well clean and well maintained, the only dawn side was the lacking of transportation at night between lobbies and the beaches to many rocks other than that everything is great in this resort
Stayed 10 nights in Oct 2024

2/10 Terrible

Elise

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities
No transport to and from airport included in all inclusive package from expedia, no option to even purchase. Taxi 400usd round trip. Can never book into the good restaurants concierge doesnt answer phone. Room service consistently took 1.5 hours between 17 of us in 5 rooms when told 20 mins. Our child dropped a plate and cut her foot and no help whatsoever. Asked to clean room 3 hours later still broken glass and 10pm when kids need to sleep. Food poisening from under cooked chicken and brazilian restaurant.
Stayed 7 nights in Oct 2024

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Like: Everyday average staff. Nice, helpful, and accommodating. Dislike: Dated resort. Hard sell timeshare club sale. Food was average to poor at time. Transport around the resort was not organized unless you sign up for the club or were in TRS. Beach was a joke. No real beach in most locations. TRS and family select have ok beaches but still not what I expected. Most alcoholic drinks are watered down or bad brands unless you are in TRS or the club. White sands lobby smelled of sewage unsure if it was related to construction. AC and refrigerator were down at check in. Room service ordering was poor. They always left off one or two items.
Stayed 5 nights in Sep 2024

2/10 Terrible

Jenifer

Travelled with family and small children
Disliked: Cleanliness, amenities
They should warn you they are doing construction on the property and shut down white sand amenities
Stayed 9 nights in Aug 2024

4/10 Poor

Jenifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It is far from everything so if you want to go and leave the resort and explore, it’s nearly impossible and very expensive White sand selection is doing renovations so you can’t even see the beauty of that property The rooms are horrible very outdated and the beds are very uncomfortable. Our AC wasn’t working the first night we got there and every day we called about hot water issues and we stayed in one bedroom villa. For the price we paid. I do not recommend this resort. It is really really big. The food quality is horrible. We ordered hamburgers for room service and we literally got ground beef patties raw. I mean, I understand because the resort is so big there are so many people you’re now fighting with quantity rather than quality
Stayed 9 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 7 nights in Aug 2024

4/10 Poor

Loredana

Disliked: Cleanliness, property conditions & facilities
stained sheets and bedding No ac for a day No hot water for two days
Stayed 4 nights in Aug 2024

2/10 Terrible

Khustaba

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Younas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Justin L

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a ton of mosquitos, the staff was rude at times and the bar tenders were definitely not qualified bartends aside from one person, there were a so many flies one day on the food that I feel they are negligent when it comes to sanitary conditions I would not recommend this resort.
Stayed 4 nights in Jul 2024

6/10 Okay

Monifa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I drove to your property and the staff seem unfamiliar with people who drive their own vehicle on the property. It took over an hour for us to get clear directions on where to park and where to check in we even drove through areas of the property that were not meant for vehicles, based on the directions given by your staff. When we finally checked in and found our room, we decided to hang at the beach. We were approached several times by guys trying to sell products. This is the first resort I ever said I would never return to.
Stayed 1 night in Jul 2024

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Samaneh

Stayed 3 nights in Jul 2024

8/10 Good

Domenica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the White Sands for 5 days and very much enjoyed it. Here are the good and the bad: Drinks bad. There is no real juice on the property, neither at the bar or the buffet. Everything is a weird cheap tasting artificial "fruit" flavor. Best of the bunch was passion fruit, depending on who mixed it for you; it was passable in a margarita or mojito. On day 3, I gave up and just had seltzer with lime. The house red wine is pretty good. AC worked, but the room always felt damp. Food: mostly mediocre. We preferred the buffets because you could always find something that was good. Tacos and Mexican food were great. Hibachi station at the Hacienda was great, too. Fruit always delicious. Service generally better at the Dahlia. The only good restaurant we ate in was Sumptuori, whose beef seemed to be better quality than the buffets, and our chef Paulino was great. The Paisana and Portofino had good salads, but none of us liked our entrees. Meat was chewy and pastas tasted weird--the butter in brown gnocchi butter sage sauce was margarine, I think, and there was no sage. The filling in the ravioli not good. Tiramisu nice, though! Good: beautiful grounds, super nice staff, & immaculately clean pool at the White Sands. Loved the jungle paths from the WS to the Colonial. Lots of activities! We love archery with the fabulous Mafer, water aerobics with Miguel. and playing pickle ball as a family. The boys had a great scuba experience. We used the gym twice-very good!
Stayed 5 nights in Jun 2024

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location is amazing. The facilities are amazing. The spa is amazing. The people working there are amazing. The food / restaurants / bars / service and convenience are lackluster: (1) why do I need to sign multiple copies of forms to bill anything to the room (why can’t they use our bracelet key)? You can write down any room number and chicken scratch! (2) no top-shelf options for alcohol (at any price) (3) restaurants are all essentially the same back kitchen / bar with the same cookie cutter (Soviet) format. No seemingly natural juices. Coffee meh. No coffee shop. Open buffet times odd for a resort (why do I need to be racing to catch a meal)? (4) Limited options for kids and teens other than the pool/beach – why can’t they have a separate spa for families? (5) why am I waiting 15 minutes for a transport to the other lobby or room which is far away? Just didn’t feel the love.
Stayed 5 nights in Jun 2024

8/10 Good

Fidel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and well maintained but the mosquitos owns the property
Stayed 3 nights in Jun 2024

6/10 Okay

Fazlia Khatoon

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jun 2024

6/10 Okay

mario, Las vegas

Disliked: Staff & service
Stayed 7 nights in Jun 2024

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Emily

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not Coming Back
This was our fourth stay at this resort, the last visit being 12 years ago when it was under its former management. It was SO much better then- the food, the service, everything. They've let the beach erode so much we spent 0 minutes on it, the sea weed was so thick there were no fish around, we used to snorkel there, not this time. So many of the things that used to be included in this "all inclusive" resort is now add on charges. Service at the food places was so bad one night I didn't even get my food, my wife and son got there's but mine never came out. Finding water to drink was hard. We brought our big cups thinking we could just fill them up at the bars and be good. Instead we had to go to lobby to ask for bottles of water. Point being, if we'd never been here before it would have been okay but because we used to get more value for our money we won't be coming back Oh, and yes, they've allowed some of the facilities fall apart while concentrating on trying to take over half the resort for the adults only part (TRS). The White Sand lobby smelled like sewage.
Stayed 7 nights in May 2024