2/10 Terrible
Kiki T.
4 Aug 2023
Liked: Cleanliness
Terrible experience
This unit is very clean, beautiful space, however the air conditioning, which was only 1 AC unit in the bedroom did not work. I was assured by Angie at check in that it would cool entire unit. It did not! It was 34c (93.2F) in the unit at check in, even running the AC for 6 hours never cooled below 30c (86F) in bedroom. Rest of unit was above 34c (93.2F) our entire stay. Owner solution was bringing us a fan. Owner said technician repaired AC. It never cooled. Was not repaired. Miserable experience. We spent most of our time away from the unit because it was unbearable heat. We woke up with headaches every day due to the heat, and the fan blowing directly on us. I did not contact VRBO because I trusted the owner will take care of the problem. Unfortunately, she did not. I asked for 1/2 refund of my stay.. owner never responded. Totally unacceptable. Very disappointing.
Kiki T.
Stayed 4 nights in Jul 2023