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Veranda Natural Resort

4.0 star property
Hotel with 2 outdoor swimming pools, steps from Kep National Park
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Veranda Natural Resort

2 outdoor pools, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Front of property
Suite Wooden Bungalow
Exterior
Property map

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Room service
    Room service

Explore the area

Map
Kep Hillside, Kep, Kep
  • Kep National Park
    2 min walk
  • Crab Market
    10 min walk
  • Kep Beach
    15 min walk
  • Phu Quoc (PQC-Phu Quoc Intl.)
    734 min drive

Room options

View all photos for Villa Family

Villa Family | Living area

Villa Family

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
2 bedrooms
  • 76 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Hillside Suite Bungalow

Hillside Suite Bungalow | Beach/ocean view

Hillside Suite Bungalow

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Blackout curtains
  • 52 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Four Bedroom Pool Villa

Four Bedroom Pool Villa

Four Bedroom Pool Villa

Highlights

Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Kitchenette
TV
4 bedrooms
  • Mountain view
  • Sleeps 8
  • 3 King Beds and 1 Large Single Bed

View all photos for Cliff Residence Ocean Superior

Cliff Residence Ocean Superior | Beach/ocean view

Cliff Residence Ocean Superior

Highlights

Furnished balcony
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
  • 65 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Cliff Twin bed

Cliff Twin bed

Cliff Twin bed

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Blackout curtains
Fan
  • 32.5 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Cliff Residence Garden Superior

Cliff Residence Garden Superior | Balcony view

Cliff Residence Garden Superior

Highlights

Balcony
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Ocean Retreat

Family Ocean Retreat | Terrace/patio

Family Ocean Retreat

Highlights

Balcony
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bungalow Suite Deluxe

Bungalow Suite Deluxe

Bungalow Suite Deluxe

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Blackout curtains
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Cliff Residence Double

Cliff Residence Double | Balcony view

Cliff Residence Double

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Blackout curtains
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Sunset Retreat

Sunset Retreat | Bathroom

Sunset Retreat

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Blackout curtains
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Residence Penthouse

Residence Penthouse | Terrace/patio

Residence Penthouse

Highlights

Balcony
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
  • 59.4 sq m
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

View all photos for Private Wooden Cottage

Private Wooden Cottage

Private Wooden Cottage

Highlights

Balcony
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
  • 63 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Traditional Villa

Traditional Villa

Traditional Villa

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
3 bedrooms
Blackout curtains
  • Sleeps 12
  • 2 King Beds and 4 Single Beds

View all photos for Vacation Villa

Vacation Villa | Beach/ocean view

Vacation Villa

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Villa, 4 Bedrooms, Non Smoking, Garden View

Traditional Villa, 4 Bedrooms, Non Smoking, Garden View

Traditional Villa, 4 Bedrooms, Non Smoking, Garden View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
4 bedrooms
Blackout curtains
  • 100 sq m
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Superior Family Retreat

Superior Family Retreat | Beach/ocean view

Superior Family Retreat

Highlights

Balcony
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
  • 90 sq m
  • Partial ocean view
  • Sleeps 4
  • 4 King Beds

View all photos for Suite Wooden Bungalow

Suite Wooden Bungalow | Terrace/patio

Suite Wooden Bungalow

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Stone Villa

Stone Villa

Stone Villa

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Blackout curtains
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Vacation Villa Penthouse

Vacation Villa Penthouse | Terrace/patio

Vacation Villa Penthouse

Highlights

Balcony
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
  • 76 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Residence Rosewood

Residence Rosewood

Residence Rosewood

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property
The B Resort
Pool
Breakfast included
Kids pool
Parking included
4.2 out of 5, Very good, (14)
The price is AU$81
for 1 night
includes taxes & fees
5 Dec - 6 Dec
The B Resort

About the area

Kep

At Veranda Natural Resort you'll be within just a 5-minute stroll of Kep National Park and within 15 minutes of Crab Market. Highlights at this hotel include 2 outdoor swimming pools, 2 poolside bars and a full-service spa. .A pampering day can include hot stone massages and Thai massages along with body wraps, body scrubs and aromatherapy. The restaurant, The Secret, serves local and international cuisine and is open for breakfast, lunch and dinner. With 2 lounge bars to choose from, you can enjoy a drink at the hotel. Enjoy the steam room, kids' swimming pool and pool loungers as well as access to scooter/moped rentals. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Bring your pet along and take advantage of this property's pet-friendly amenities, including an off-lead area and litter trays. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute drive of this 4-property class Kep hotel include Kep Beach and Kampot Salt Fields.

What's nearby

  • Kep National Park - 2 min walk - 0.2 km
  • Crab Market - 10 min walk - 0.9 km
  • Kep Beach - 15 min walk - 1.3 km
  • Kep Market - 5 min drive - 4.7 km
  • Kampot Salt Fields - 29 min drive - 25.0 km

Getting around

  • Kampot Train Station - 34 min drive
  • Phnom Penh (PNH-Phnom Penh Intl.) - 176 min drive

Restaurants

  • ‪Sailing Club - ‬13 min walk
  • ‪Kimly Restaurant - ‬14 min walk
  • ‪Magic Crab - ‬11 min walk
  • ‪Mr Mab Restaurant - ‬8 min walk
  • ‪Holy Crab - ‬13 min walk

About this property

Veranda Natural Resort

Hotel with 2 outdoor swimming pools, steps from Kep National Park
Veranda Natural Resort offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. Public spaces have free WiFi.

Spa services, a library, and a terrace are also featured at Veranda Natural Resort. An airport shuttle (available on request) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Kep hotel is smoke free.

  • 40 guestrooms or units
  • 2 bars by the pool
  • 2 bars or lounges
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Gift shop
  • Bellhop
  • No smoking on site
  • 1 conference room
  • Dining venue
Veranda Natural Resort offers 40 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

This Kep hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Khmer

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 9:00 PM on request
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 2 bars/lounges
  • 2 poolside bars
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Secret

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • An off-lead area and litter trays are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Veranda Natural Resort Kep Province
Veranda Natural Resort Kep
Veranda Natural Kep
Veranda Natural
Hotel Veranda Natural Resort Kep
Kep Veranda Natural Resort Hotel
Hotel Veranda Natural Resort
Veranda Natural Resort Kep
Veranda Natural Resort Hotel
Veranda Natural Resort Hotel Kep

Frequently asked questions

What is the cancellation policy at Veranda Natural Resort?

Veranda Natural Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Veranda Natural Resort?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Veranda Natural Resort on 17 Dec 2024 start from AU$145.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Veranda Natural Resort?

Yep, Veranda Natural Resort has a free self car park. Onsite parking is limited.

Are there any beaches close to Veranda Natural Resort?

Yep, Veranda Natural Resort is a short 15-minute walk from Kep Beach. Fun beach activities include snorkelling.

Is there a spa on site at Veranda Natural Resort?

Yep, there is an onsite spa at Veranda Natural Resort. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Veranda Natural Resort have a pool?

Veranda Natural Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 8:00 AM to 10:00 PM.

What luxury perks are available at Veranda Natural Resort?

Veranda Natural Resort features 2 poolside bars, 2 outdoor pools and a full-service spa.

What makes Veranda Natural Resort a romantic place to stay?

Couples spa treatments and a bar, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Veranda Natural Resort.

Is there a free airport shuttle available at Veranda Natural Resort?

No, but there's an airport shuttle that runs from 6:00 AM - 9:00 PM on request for a fee.

Is there a bar or restaurant at Veranda Natural Resort?

Relax with a coldie at the 2 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Veranda Natural Resort?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Veranda Natural Resort?

Cats and dogs are welcome at Veranda Natural Resort, with dog exercise areas and litter trays on offer.

Veranda Natural Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 24 out of 32 reviews" "
Rating 8 - Good. 8 out of 32 reviews" "
Rating 6 - Okay. 0 out of 32 reviews" "
Rating 4 - Poor. 0 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laurin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dora

Travelled with group
Liked: Amenities, property conditions & facilities
Beautiful and restful retreat. Despite being some of the only guests, all facilities were open and we were treated like royalty - the two swimming pools are beautiful, spa provided full service and food was excellent. We would definitely go back again and recommend it to anyone who needs a break.
Stayed 3 nights in Apr 2024

10/10 Excellent

Eugene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
long stay was too short
I stayed for only 6 nights and wished I could stay 3 weeks; a place where I was able to relax and feel pampered, make a home base for local touring, but also to read, contemplate, and heal. Also ate nearly all my meals at Secret restaurant: Amazing food and sincerely warm hospitality.
Stayed 6 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in Kep
Really lovely spot. Great service. The best thing about this hotel is the excellent infinity pool and brilliant spa treatments. Don’t even think of going to someone local to save money. The girls here are amazing at massage and nail treatments.
Stayed 3 nights in Mar 2024

8/10 Good

Lurae

Travelled with partner
Liked: Staff & service, amenities
Ok resort. Shower does not drain. Bathroom flooded everytime we showered. Hotel is outdated. Ok for short term
Stayed 2 nights in Feb 2024

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at the Veranda Natural several times. It really is a unique and amazing property that I highly recommend. The rooms are blended into the surrounding natural landscape and both pools are well maintained. Each room is created differently. Beautiful place to relax and enjoy.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeremy

Stayed 3 nights in Nov 2023

10/10 Excellent

ERIC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rustic elegance, surrounded by natural beauty. Spent 2 nights. Late check out gracias granted.
Stayed 2 nights in Aug 2023

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, great breakfast, nice pool and beautiful sunsets.
Stayed 3 nights in Feb 2023

10/10 Excellent

mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome, scenery, staff, and food.
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I spent 3 nights at the resort with many friends. The staff is excellent, easy to understand/speak English and always check how things where and all staff greeted me as they past.While the room was very large and comfortable with nice view it's a bit worse for wear. The entire resort looks like Covid-19 has been difficult over the last 18 months. I was at the resort about two and half years ago and the property was incredible. While the structure is there many thing look in disrepair from a lack of staff. I wish the resort well and hopefully Covid will end soon so they can get more guest to pay for the proper amount of employees such a large property requires. Perhaps I will try again next year.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay but my only problem was the number of stairs! If you are elderly or handicapped, it is not the place to stay. If you are young, healthy, and no problems climbing many stairs you would like it. The room was large, clean, and had all that was needed for a pleasant stay. The staff was very helpful and pleasant. The breakfast was the usual fare and good. There are 2 swimming pools and both clean and set in relaxing areas of the hotel. The only other thing I can say is I would have preferred a softer bed.
Stayed 2 nights in Jun 2020

10/10 Excellent

Johan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest place in Kep. Beautiful location and setting. If you make it to Kep this is the place to stay.
Stayed 2 nights in Jan 2020

8/10 Good

Bunleng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veranda Resort is absolutely unique! Set amongst tropical gardens and the use of stone and timber in all buildings is awesome. Loved the Infinity pool and the garden pool. Both really well maintained and look beautiful. We were sad to leave.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best resort I have ever stayed at, just outstanding in every way.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked most of the staff. Those I liked were all friendly and helpful. The property was beautiful and very clean. I would recommend this resort to anyone I know. What I didn't like was the fact that I was made to pay for extra person for breakfast. I booked 2 rooms. Room 1 had my wife and I and my daughters age 2 and 5. Room 2 had 3 adults, 1 child age 2. When I booked, it said 3 adults per room (breakfast included). I don't think I should have been charged extra breakfast fee. The kids don't even eat much. They should not be considered. This place is high class, but the way they charged kids for the free breakfast was very petty and not a good look. Also, my other annoyance was the fact that there was one person who obviously appeared to work there, appear to monitor us the whole time during breakfast. He was not cambodian. He only seemed to greet non cambodians. It made me and my group feel awkward. He just stared and looked and not talk to us. That rubbed me the wrong way.
Stayed 2 nights in Jun 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Great Resort
This was a great experience, as usual. Great rooms, and the resort is built to make you feel like you are wondering through a jungle. Two pools are fantastic. Lots of places to lounge around.the only downside is that the road to the resort is in terrible condition, making it difficult for cars, tuk tuks, and even walking. I received a kind and honest note from the manager describing the situation and their stand-off with the government about paving it. Despite this, it does make it reduce my rating from a 5 to a 4. Hopefully they will rectify this in the future, because it’s a fantastic resort.
Stayed 1 night in Jun 2019

10/10 Excellent

SUNG SOO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Sujin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Eric

Stayed 1 night in May 2023

10/10 Excellent

SUNG SOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Phalla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil chaleureux et très bonne prestation.
Stayed 1 night in Jun 2021