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The Westin Gurgaon, New Delhi

5.0 star property
Luxury Gurugram hotel in Sector 29 with 3 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Gurgaon, New Delhi

Exterior
Rooftop terrace
3 restaurants, breakfast, lunch, dinner served; Asian cuisine
42-inch LCD TV with satellite channels, TV, DVD player
Club Suite, 2 Bedrooms, City View

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Breakfast available
  • Room service
The price is AU$158
includes taxes & fees
30 Dec - 31 Dec

Explore the area

Map
Number 1, M.G. Road, Sector 29, Gurugram, Delhi N.C.R, 122002
  • Leisure Valley
    12 min walk
  • Prego @ The Westin
    1 min walk
  • IFFCO Chowk Station
    10 min walk
  • Delhi (DEL-Indira Gandhi Intl.)
    24 min drive

Room options

View all photos for Room, 1 King Bed, Non Smoking, City View

View from property

Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, City View

View from property

Room, 2 Queen Beds, Non Smoking, City View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Pool View

Outdoor pool, pool umbrellas, pool loungers

Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View

Outdoor pool, pool umbrellas, pool loungers

Room, 2 Queen Beds, Non Smoking, Pool View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 43 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Non Smoking, City View

View from property

Club Room, 2 Queen Beds, Non Smoking, City View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
  • 42 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Non Smoking, City View

View from property

Club Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, City View

View from property

Club Suite, 1 Bedroom, Non Smoking, City View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 72 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, City View

View from property

Club Suite, 1 Bedroom, City View

Highlights

Soundproofed
Individually furnished
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 73 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Pool View

Studio, 1 King Bed, Pool View

Studio, 1 King Bed, Pool View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

View from property

Club Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Individually furnished
Private indoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 109 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Bedrooms, City View

Club Suite, 2 Bedrooms, City View | Living room

Club Suite, 2 Bedrooms, City View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
  • 42 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

Similar properties

Exterior

The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary

Pool
Spa
Parking included
Free WiFi
4.4 out of 5, Excellent, (688)
The price is AU$321
for 1 night
includes taxes & fees
9 Jan - 10 Jan
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary

About the area

Gurugram

A luxury stay in the heart of Gurugram awaits you at The Westin Gurgaon, New Delhi. Within a 20-minute stroll, you'll find Gurgaon Central Mall and Leisure Valley. Highlights at this hotel include 3 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering at Heavenly Spa by Westin can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The buffet restaurant, Seasonal Tastes, is open for breakfast, brunch, lunch and dinner. Sunset STORY is the hotel's own rooftop bar, serving drinks along with dinner. Enjoy the outdoor swimming pool, nightclub, 24-hour gym and sauna. 21528 square feet (2000 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning full breakfast is served between 7 AM and 11 AM. .Attractions within a 10-minute drive of this 5-property class Sector 29 hotel include DLF Cyber City and Ambience Mall.

What's nearby

  • Gurgaon Central Mall - 15 min walk
  • Sahara Mall - 4 min drive
  • DLF Cyber City - 6 min drive
  • Artemis Hospital Gurgaon - 7 min drive
  • Medanta - 8 min drive

Getting around

  • DLF Phase 1 Station - 5 min drive
  • IFFCO Chowk Station - 10 min walk
  • Indira Gandhi International Airport (DEL) - 24 min drive

Restaurants

  • ‪The Westin Gurgaon Executive Lounge - ‬1 min walk
  • ‪Zaika Dhaba - ‬15 min walk
  • ‪Prego @ The Westin - ‬1 min walk
  • ‪Sakura Japanese Restaurant - ‬15 min walk
  • ‪Seasonal Tastes - ‬1 min walk

About this property

The Westin Gurgaon, New Delhi

Luxury Gurugram hotel in Sector 29 with 3 restaurants
The Westin Gurgaon, New Delhi offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 21528 square feet (2000 square metres) and includes a conference centre. A nightclub, a sauna, and spa services are also featured at the luxury The Westin Gurgaon, New Delhi.

Smoking is allowed in designated areas at this 5-star Gurugram hotel.

  • 1 building
  • 313 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 21528 sq ft of conference space
  • 2000 sq. m of conference space
  • Built in 2010
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
The Westin Gurgaon, New Delhi offers 313 accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished. Pillowtop beds feature Egyptian cotton sheets and down duvets. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Fridges, coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Heavenly Spa by Westin has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: WiFi (INR 1 per stay); wired internet (surcharge)
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: INR 1,200 per person
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • EEST
  • Prego
  • Seasonal Tastes
  • STORY Club and Lounge
  • Sunset STORY

Things to do

  • 24-hour gym
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Library
  • Nightclub
  • Outdoor pool
  • Piano
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • DVD player
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (21,528 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • No lift
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • DVD player
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Westin Gurgaon, New Delhi

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for INR 1500.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately INR 1200 per person
  • Fee for in-room wireless Internet: INR 1 per stay (rates may vary)
  • Fee for in-room wired Internet: INR 900 per stay (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 1500.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. This property uses solar energy. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free WiFi in public areas is limited to 60 minutes per day.

Property is also known as

Gurgaon New Delhi
New Delhi Gurgaon
New Delhi Westin
Westin Delhi
Westin Gurgaon Delhi
Westin Gurgaon New Delhi
Westin New Delhi
Westin New Delhi Gurgaon
Westin New Delhi Hotel
Westin New Delhi Hotel Gurgaon
Westin Gurgaon, New Delhi Hotel Gurgaon
Westin Gurgaon New Delhi Hotel
The Westin Gurgaon New Delhi
The Westin Gurgaon, New Delhi Hotel
The Westin Gurgaon, New Delhi Gurugram
The Westin Gurgaon, New Delhi Hotel Gurugram

Frequently asked questions

What is the cancellation policy at The Westin Gurgaon, New Delhi?

The Westin Gurgaon, New Delhi offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Gurgaon, New Delhi?

As of 26 Dec 2024, prices found for a 1-night stay for 2 adults at The Westin Gurgaon, New Delhi on 30 Dec 2024 start from AU$158.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Westin Gurgaon, New Delhi?

Yep, Heavenly Spa by Westin is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does The Westin Gurgaon, New Delhi have a pool?

The Westin Gurgaon, New Delhi has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Westin Gurgaon, New Delhi?

The Westin Gurgaon, New Delhi features a full-service spa, a nightclub and a health club. All guestrooms come with deep soaking tubs, pillowtop beds and 24-hour room service.

What makes The Westin Gurgaon, New Delhi a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Westin Gurgaon, New Delhi.

Is The Westin Gurgaon, New Delhi family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The Westin Gurgaon, New Delhi is a hit with families.

Are there hot tubs in the rooms at The Westin Gurgaon, New Delhi?

No, but there are deep-soaking baths in the guestrooms.

Does The Westin Gurgaon, New Delhi serve breakfast?

Yeah, full breakfast is offered daily between 7 AM and 11 AM.

Is there a free airport shuttle available at The Westin Gurgaon, New Delhi?

No, The Westin Gurgaon, New Delhi does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Gurgaon, New Delhi?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Gurgaon, New Delhi?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at The Westin Gurgaon, New Delhi?

No, pets and service animals are not allowed.

The Westin Gurgaon, New Delhi Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 147 out of 263 reviews" "
Rating 8 - Good. 71 out of 263 reviews" "
Rating 6 - Okay. 19 out of 263 reviews" "
Rating 4 - Poor. 15 out of 263 reviews" "
Rating 2 - Terrible. 11 out of 263 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Manankumar

Stayed 1 night in Aug 2024

10/10 Excellent

Ryuhei

Stayed 1 night in Jul 2024

10/10 Excellent

Yogesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jun 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been traveling for over 20 years and the staff at this hotel was some of the best I've experienced in the world. Incredibly attentive and professional. The food was amazing. The staff helped us each morning with some of the dishes we were unfamiliar with and created food based on our preferences. The exceeded everything we could imagine. Wish all hotels could learn from this hotel, they were some of the best!!! Thank you for your hospitality and gracious hosting.
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

SANJEEV

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in process was terrible they couldn’t find my reservation in computer system , 15 minutes after searching my reservation in the system he said provide me with your reservation number I don’t why I have to provide my reservation number when I already provided him my ID. Finally they found me in the system but not ready to accept the fact that it took lot of time.
Stayed 2 nights in May 2024

10/10 Excellent

James

Stayed 2 nights in Apr 2024

10/10 Excellent

tarvinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean good service good food in the restaurant
Stayed 3 nights in Apr 2024

2/10 Terrible

Aakash

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The checkin experience was terrible. I was getting late, and the guest that I was staying with reached early. He had a hard time checking in even after the fact that I had called the hotel twice to give them his name, and told them that he will be checking in before me. There was no place for me to put in the other guest's name in the booking. Terrible checkin experience
Stayed 1 night in Mar 2024

10/10 Excellent

Aashit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay at this hotel and loved everything about it - hospitality, food, drinks, pool, spa and view from my room! The staff is Amazing. Special shoutout for NARO and NEHA for presenting us with Jaipuri jewellery boxes and a lilly-flower bouquet. Thank you 😊🙏
Stayed 1 night in Mar 2024

10/10 Excellent

Ravi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

ATSUSHI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

JASDEEP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience
Very good Indian hospitality
Stayed 4 nights in Oct 2023

8/10 Good

Mugdha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Services are really bad at westin, their staff don't know anything about their own facilities ( restaurants, clubs etc). They didn't arrange for anything I asked them, infact provided false information many a times that I had to correct them about. Even after making a reservation at their club, they gave table to someone else saying they don't have any info. They completely ruined the special day I had planned their. Please don't go unless absolutely necessary.
Stayed 1 night in Oct 2023

10/10 Excellent

Nekpal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 5 nights in Sep 2023

8/10 Good

Rakesh, Dobbs Ferry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is modern and well maintained. Overall good service. The main breakfast and buffet lunch are fantastic. The EESTE restaurant is good but wildly overpriced. Nice pool.
Stayed 6 nights in Aug 2023

10/10 Excellent

Nathalie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Lewis

Business traveller
Liked: Cleanliness, property conditions & facilities
For the most expensive hotel in Gurgaon you expect better. The little things - like room service replacing the soap, the shoe shiner, trying to do room service on the morning I’m leaving… all made for a slightly disappointing stay. Likely to try the Le Meridien next time
Stayed 2 nights in Jul 2023

10/10 Excellent

Naresh

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service and hospitality....love it !
Stayed 1 night in Jul 2023

4/10 Poor

Gautam

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Poor service at reception. Contract worker type mentality. Lack of smooth service. Buffet is a mixed bag, breakfast is fine, but dinner was not great, too many staff running around but no clarity in focus and repsonse. no toilteries in bathroom. Towels were dirty. This is not a Marriot Bonvoy experience.
Stayed 3 nights in May 2023

4/10 Poor

abhay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have stayed at westin many times before but this time the dining experience was not up to the mark. I had breakfast buffet included with my stay but I hardly got anything to eat. It was a mess, they wrapped up breakfast early, and many items were not available during the last one hour because they had to start preparing for the brunch. I understand you have to plan for next meal but not at the cost of compromising your current meal and experience
Stayed 1 night in Apr 2023

10/10 Excellent

Anish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Stuart

Business traveller
Liked: Room comfort
Disliked: Staff & service
Pretty substandard
Club rooms getting tired, no coffee machine in room. Club lounge not as good as it once was, they have reduce the hours and don’t fill the fridge. Staff friendly but only when up selling, just walk off if you genuinely have a complaint. Overall a nice hotel but value for money is very poor now… Much better hotels in the area.
Stayed 3 nights in Sep 2022