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Kigali Serena Hotel

5.0 star property
Luxury hotel with free breakfast connected to the convention center in Kigali
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kigali Serena Hotel

Room
View from room
Restaurant
Room
Restaurant

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Breakfast included
  • Gym

Explore the area

Map
Boulevard De La Revolution, Kigali, 250
  • Union Trade Center
    16 min walk
  • Ntarama Church
    17 min walk
  • Club Rafiki
    3 min drive
  • Kigali (KGL-Kigali Intl.)
    27 min drive

Room options

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Shower/bath combination
Bathrobes
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Shower/bath combination
Bathrobes
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Air conditioning
TV
Separate bedroom
Blackout curtains
Private bathroom
Shower/bath combination
Bathrobes
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Room

Radisson Blu Hotel & Convention Centre, Kigali

Pool
Spa
Kids pool
Parking included
4.3 out of 5, Excellent, (109)
The price is AU$290
for 1 night
includes taxes & fees
17 Dec - 18 Dec
Radisson Blu Hotel & Convention Centre, Kigali

About the area

Kigali

Kigali Serena Hotel puts you in the heart of Kigali, connected to the convention centre and within a 20-minute stroll of Union Trade Center and Ntarama Church. Highlights at this luxury hotel include a restaurant, an outdoor swimming pool and free continental breakfast. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, The Milima Restaurant, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, sauna and kids' swimming pool. Meeting rooms, a 24-hour business centre, and limo/town car service are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .Near this 5-property class Kigali hotel, you'll find Kigali Convention Centre.

What's nearby

  • Union Trade Center - 16 min walk - 1.4 km
  • Nyamirambo Stadium - 5 min drive - 4.3 km
  • Kigali Heights - 10 min drive - 6.4 km
  • Kigali Convention Centre - 10 min drive - 7.1 km
  • BK Arena - 14 min drive - 10.9 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 27 min drive

Restaurants

  • ‪Executive Lounge - ‬4 min walk
  • ‪UMUT Cafe&Restaurant - ‬20 min walk
  • ‪DownTown - ‬11 min walk
  • ‪Makfast - ‬15 min walk
  • ‪Fusion Restaurant - ‬19 min walk

About this property

Kigali Serena Hotel

Luxury hotel connected to the convention centre in Kigali with free breakfast
Kigali Serena Hotel offers its guests a kids' pool, an outdoor pool, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A 24-hour business centre, meeting rooms, and limo/town car service are available. Spa services, a terrace, and multilingual staff are also featured at the luxury Kigali Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Kigali hotel is smoke free.

  • 148 guestrooms or units
  • 5 levels
  • 4 buildings
  • Conference rooms
  • Continental breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Kigali Serena Hotel offers 148 air-conditioned accommodations with minibars and a safe. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and bidets.

This Kigali hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, French, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Milima Restaurant
  • The Sokoni Restaurant

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Thin carpet in room
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 4 buildings
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Kigali Serena Hotel

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: RWF 35 per person (one-way)
  • Airport shuttle fee per child: RWF 18 (one-way), (from 4 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

Property Registration Number A505/06

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Kigali
Hotel Kigali Serena
Hotel Serena Kigali
Kigali Hotel
Kigali Hotel Serena
Kigali Serena
Kigali Serena Hotel
Serena Hotel Kigali
Serena Kigali
Serena Kigali Hotel
Kigali Serena Hotel Hotel
Kigali Serena Hotel Kigali
Kigali Serena Hotel Hotel Kigali

Frequently asked questions

What is the cancellation policy at Kigali Serena Hotel?

Kigali Serena Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kigali Serena Hotel?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Kigali Serena Hotel on 31 Dec 2024 start from AU$490.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kigali Serena Hotel?

Yep, Kigali Serena Hotel has a free self car park.

Is there a spa on site at Kigali Serena Hotel?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Kigali Serena Hotel have a pool?

Kigali Serena Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Kigali Serena Hotel serve breakfast?

You bet, free continental brekkie is offered daily from 6:30 AM to 9:30 AM.

Is there a free airport shuttle available at Kigali Serena Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Kigali Serena Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Kigali Serena Hotel?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Kigali Serena Hotel?

No, pets and service animals are not allowed.

Kigali Serena Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 82 out of 122 reviews" "
Rating 8 - Good. 25 out of 122 reviews" "
Rating 6 - Okay. 8 out of 122 reviews" "
Rating 4 - Poor. 7 out of 122 reviews" "
Rating 2 - Terrible. 0 out of 122 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Michel, Kalamazoo

Travelled with partner
Disliked: Amenities, property conditions & facilities
I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.
Stayed 2 nights in Jul 2024

10/10 Excellent

DANIEL, Hong Kong

Stayed 1 night in Jun 2024

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
5 star quality service
Stayed 3 nights in Jun 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely lovely place
Stayed 6 nights in Mar 2024

10/10 Excellent

Monica

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Stayed 2 nights in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great feeling
Stayed 3 nights in Feb 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service
The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
Stayed 4 nights in Nov 2023

10/10 Excellent

ELLENOR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice outdoor pool.
Stayed 2 nights in Aug 2023

4/10 Poor

Sarah, Toronto

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
A bit out-of-date
The service was good, breakfast great and the rooms were very large, but definitely out-of-date. The shower in particular was quite bad, the water never got very hot and sometimes was barely warm. The rest of the room was also a bit dated..
Stayed 5 nights in Apr 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Emerson, Jackson

Travelled with family
Liked: Cleanliness, staff & service, amenities
Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

10/10 Excellent

Reuben

Stayed 1 night in Nov 2022

10/10 Excellent

Julia

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Arthur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My top choice when visiting Rwanda!
The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!
Stayed 2 nights in Jan 2022

10/10 Excellent

castro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2021

8/10 Good

Johannes

Stayed 1 night in Aug 2021

8/10 Good

NYIRARERWA

Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
It was a nice hotel but beware they charge $35 USD for an airport shuttle which I thought was free. I called from the airport and they said they would send someone in 20 mins. One hour later I called back and they said oops, someone is coming in 20 mins. She said I could take a cab but I said I didn't want to have to pay for it and would rather wait if it was free. The next day at checkout there was a 35USD charge. Very frustrating that it isn't listed online and that she didn't tell me that when I called. They were not helpful at the front desk with fixing this concern or getting a manager despite my request. I also paid the driver 20USD because I thought it was free and he took me to the genocide museum and waited for me outside for an hour. So I paid $55 USD for that airport transfer! :( Not happy!
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good staff, pool area and breakfast. Definitely needs some upgrading as it shows it’s age. USB ports in the rooms would be great and the beds have seen better days. I could feel the springs digging into my hip. Lots of repairs needed with knobs, cabinet doors coming apart when you touched them. Could be an awesome hotel but not 5 star or worth the money as it currently stands.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air-conditioning in many rooms is not adequate. I love this hotel and have stayed there many times over the last ten years. But have noticed that other friends who stay there are leaving due to the problem of poor A/C in the rooms.
Stayed 1 night in Jan 2020