2/10 Terrible
Mark, Taylorsville
Travelled with family
24 Aug 2024
Be warned that if you book this motel with the “Pay at Property” option that Expedia gives you, you might not have a reservation when you get there. Your room will have been given away to someone else who chose the “Pay Now” option. Anyway, that’s what we think happened to our reservation. We are not sure that’s what happened, but it sure looks that way; like the owner doesn’t want to honor the “Pay at Property” option or else he doesn’t understand it. When we arrived on Aug 13, 2024, we were told we had no reservation even though we had a confirmation email from Expedia showing that the room had been booked on July 23rd. I showed the owner the email and he wouldn’t even look at it; kept insisting that we did not make a reservation. Then he told us that it was because our card had been declined. That is ridiculous! There is no reason for our card to have been declined and we wouldn’t have gotten a confirmation email if our card had been declined. Also, I had used it that same week to book all our other hotels for this trip and had no problem checking into those hotels. I used the “Pay at Property” option for all of them, I might add. This is a very cute motel. We stayed there two years ago and wanted to stay there again this year. We were disappointed. Thank goodness it was only 5 PM when we arrived so we had time to find another hotel. I don’t think we will ever try staying at El Trovatore again. We are too upset.
Mark
Stayed 1 night in Aug 2024