2/10 Terrible
Christopher
4 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We were given 2 rooms back to back 227 then 225 that had not been cleaned, when we went to the front desk we were given attitude as if it was our fault, the 2nd time we went down to vent that the 2nd room given was dirty not cleaned the front desk person had yet to even apologize but instead "thats not my dept" " i have morhing to do with that dept its not my job" i asked for the manager info, her response "shes gone for 3 days" i asked for corporate # " i don't have that information" i said whoever was in charge of cleaning those rooms flat out lied they were clean, i stated we had been driving for 16 hrs were tired and booked online, checked in online so we made her job as easy as possible but all we got was attitude unprofessionalism and 2 dirty rooms, i asked what happens if the 3rd room was also dirty " i cant give a refund just the manager and shes gone" she didn't take any responsibility for the hotel whatsoever not even one apology for what happened. We will never be using Wyndham again
Christopher
Stayed 1 night in Nov 2024